Office of the President - Please post your contacts! - Loan Modification Forum

ama125 · 08-29-2009, 11:53 AM

I am starting this thread to assist others in providing a single place to look up contact information. I would not advise anyone contact a customer advocate or a negotiator without first emailing the OOP and getting their file assigned to one of those people. The purpose here is to assist anyone who has had their case assigned already and is need of the phone number or email for his/her contact person(s).

These folks are overwhelmed with requests right now and do not need to be contacted directly unless he/she is working on your case! They will not have your file and won't be able to help you! To get your file assigned, please see Escalating your Making Home Affordable Program request to the Office of the President

As new contact persons are assigned, please post that information to this thread to help others!

Thank you for your cooperation!

President of Bank of America Home Loans:
barbara.j.desoer@bankofamerica.com

Customer Advocates:
Khara Turner...800-601-2522 ext 8560, khara.turner@bankofamerica.com
Kacie Miller ...800-601-2522 ext 8559, kacie.miller@bankofamerica.com

Negotiators:
David Kozik...800-405-0078, ext 3047, david.kozik@bankofamerica.com

THANKS2U · 08-29-2009, 12:43 PM

Quote:

Originally Posted by ama125

I am starting this thread to assist others in providing a single place to look up contact information. I would not advise anyone contact a customer advocate or a negotiator without first emailing the OOP and getting their file assigned to one of those people. The purpose here is to assist anyone who has had their case assigned already and is need of the phone number or email for his/her contact person(s).

These folks are overwhelmed with requests right now and do not need to be contacted directly unless he/she is working on your case! They will not have your file and won't be able to help you! To get your file assigned, please see Escalating your Making Home Affordable Program request to the Office of the President

As new contact persons are assigned, please post that information to this thread to help others!

Thank you for your cooperation!

President of Bank of America Home Loans:
barbara.j.desoer@bankofamerica.com

Customer Advocates:
Khara Turner...800-601-2522 ext 8560, khara.turner@bankofamerica.com
Kacie Miller ...800-601-2522 ext 8559, kacie.miller@bankofamerica.com

Negotiators:
David Kozik...800-405-0078, ext 3047, david.kozik@bankofamerica.com

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Ama125

Your Intelligence, hard work and dedication is helping the world to become a better palce : )

THANK YOU AMA125 !

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lostinlife · 08-31-2009, 04:04 PM

Pam Preciado 800-669-2443 ext. 5105
Cesaer Ramos 800-669-2443 ext. 3592

Melanie702 · 08-31-2009, 05:03 PM

Clint Vale (negotiator Andrew Kane's supervisor) (972)498.2561

advocate · 09-01-2009, 11:50 AM

Heidi McNaughton---1st contact from email to barbara. She is not a negotiator, but requests documents and assigns a negotiator to you. As of this writing, she has not called with this information, but she got back to me immediately after my email---and she called back to verify she received my documents---and she promised that she will have a negotiator for me within a few days. Let's hope so.

1-800-669-2443, ext. 3392
fax---1-805-520-5414

mojamz · 09-01-2009, 03:41 PM

Melissa A. Henderson (Negotiator)
Senior Operations Analyst
Office Of The Chairman - Home Retention Division
Bank Of America
LA-LM ADMIN PL

800-405-0078 x 3057 Office
866-619-4249 Fax
450 AMERICAN ST
Mail Stop: CA6-921-01-09
Simi Valley, CA 93065

melissa.a.henderson@bankofamerica.com

mojamz · 09-01-2009, 03:43 PM

Mercy Camaou (Customer Advocate)
1-800-399-1762 ext.8556

visalia · 09-08-2009, 12:43 PM

what's email address for Mercy Camaou at BofA?
i got messsage from and left message for and no reply yet.
i tried to send her emila at mercy.camaou@bankofamerica.com but failed.

joanne · 09-09-2009, 07:21 AM

I believe the spelling of her last name is Camou. Try that.

montana59451 · 09-09-2009, 04:11 PM

Cynthia Cutarez HEAD OF HOME RETENTIONS (CA) Direct Line
661-951-5939

2much2pay · 09-11-2009, 10:21 AM

Tabitha Mackellar...Senior Collector...(800) 405-0078 X5583
tabitha.mackellar@bankofamerica.com

Annabel Lopez...Customer Relations Advocate..(800) 669-2443 X2710
annabel.lopez@bankofamerica.com

Juanice Neal...Customer Relations Advocate..(800) 669-2443 X5034
juanice.neal@bankofamerica.com

Steven Nielson Customer Relations Advocate..(800) 669-2443 X7810

Customer Relations Advocacy... (800) 669-2443 X2773

Jessica Gadeng (not sure of spelling)...Senior Collector..(800) 405-0078 X5667

Here's some FHA Negotiators numbers...I think they are located in Texas..

Minerva Roman (972) 498-6485
minerva.roman@bankofamerica.com

Jeremy Roberts (972) 498-6701
jeremy.roberts@bankofamerica.com

Dave_R · 09-21-2009, 08:15 AM

Today I sent an email to OOP, Bank of America. I will be waiting for her call and will post contact info , as soon as I receive it.

Thank you for this thread

joanne · 09-22-2009, 08:55 AM

Linda Turner 800-405-0078 ext 5104

Dave_R · 09-22-2009, 09:23 AM

Quote:

Originally Posted by Dave_R

Today I sent an email to OOP, Bank of America. I will be waiting for her call and will post contact info , as soon as I receive it.

Thank you for this thread

Wow. You are right. I sent an email yesterday. Today I got the phone call. The agent is very courteous and asked me to send financials to her, so she can assign a negotiator. -

Thank you again

nativelasvegan · 09-22-2009, 09:30 AM

Jeff Momo - 805.405.0078 ext. 4572 - negotiator (anyone know his email and/or working with him?) - Caesar Ramos is Jeff's "team leader"
Pam Preciaco 800.669.2443 x 5105 - customer advocate
Irene Tapia 626.584.2309 (escalator?) not sure what she does. She called me after I complained to OOP about delay in process

nativelasvegan · 09-24-2009, 04:08 PM

Anyone know Jeff Momo's email address?

evo13 · 09-24-2009, 04:13 PM

anyone know chase's emails, numbers for Dimon? I have had all I can take of this banking giant. This situation Obama planned was to be a good thing. It has turned into a horrible mess for many of us.

ama125 · 09-24-2009, 06:15 PM

Quote:

Originally Posted by nativelasvegan

Anyone know Jeff Momo's email address?

Have you tried firstname.lastname@bankofamerica.com? That is the norm, however, some may include the middle initial. If it comes back undelivered, at least you'll know that's not it. You could also call his number and just ask for it. That's all I did to get mine

ama125 · 09-24-2009, 06:20 PM

Quote:

Originally Posted by evo13

anyone know chase's emails, numbers for Dimon? I have had all I can take of this banking giant. This situation Obama planned was to be a good thing. It has turned into a horrible mess for many of us.

There was a thread started for Chase contacts, see here: Chase numbers, names and addresses only

nativelasvegan · 09-24-2009, 07:15 PM

tried that for Jeff Momo. Apparently he has a middle initial that I don't know about. Thanks.

ama125 · 09-24-2009, 07:32 PM

Quote:

Originally Posted by nativelasvegan

tried that for Jeff Momo. Apparently he has a middle initial that I don't know about. Thanks.

Or he could be Jeffrey? Did you get the correct spelling and full name? I'd try calling then. Good luck!

nativelasvegan · 09-24-2009, 07:39 PM

Quote:

Originally Posted by ama125

Or he could be Jeffrey? Did you get the correct spelling and full name? I'd try calling then. Good luck!

Thanks ama. I find your posts very informative and look forward to reading them.
I have tried every variation of Jeff.. Jeffrey. Even tried a few variations on the middle name. I don't want to bother this guy, he has been more than helpful. I do have a phone and fax so when I need to contact him, I do. Just getting anxious now.
I have never missed a payment and can't make September payment. Loan mod verbally approved (2.37% for five years, reduction of payments to 31% of gross) by him on 7/21 and said docs would be sent by fedex. Anxiously awaiting fedex but has not arrived. He sent me a repayment plan (suspicious because they have never acted fast for anything but I contacted him last Friday, said I couldn't make the payment and he fedex'd the repayment plan marked Saturday delivery). Research indicates that repayment plan is not for those who are current (fannie owns loan), but rather those who are delinquent and need to "repay" portions of the loan. Not signing repayment agreement. I will await modification documents.
Thanks ama.

ama125 · 09-24-2009, 07:43 PM

Quote:

Originally Posted by nativelasvegan

Thanks ama. I find your posts very informative and look forward to reading them.
I have tried every variation of Jeff.. Jeffrey. Even tried a few variations on the middle name. I don't want to bother this guy, he has been more than helpful. I do have a phone and fax so when I need to contact him, I do. Just getting anxious now.
I have never missed a payment and can't make September payment. Loan mod verbally approved (2.37% for five years, reduction of payments to 31% of gross) by him on 7/21 and said docs would be sent by fedex. Anxiously awaiting fedex but has not arrived. He sent me a repayment plan (suspicious because they have never acted fast for anything but I contacted him last Friday, said I couldn't make the payment and he fedex'd the repayment plan marked Saturday delivery). Research indicates that repayment plan is not for those who are current (fannie owns loan), but rather those who are delinquent and need to "repay" portions of the loan. Not signing repayment agreement. I will await modification documents.
Thanks ama.

Did you go through the entire alphabet yet? LOL! Jeff.A.Momo, Jeff.B.Momo... may take some time

Pants · 09-24-2009, 07:52 PM

samir.pandiri@bnymellon.com ( CEO BNY )

CC the group below also

cbs5gm@kpho.com
greg.abbott@oag.state.tx.us

richard.brueckner@bnymellon.com
steven.elliott@bnymellon.com
tim.keaney@bnymellon.com
david.lamere@bnymellon.com
don.monks@bnymellon.com
jim.palermo@bnymellon.com
lisa.peters@bnymellon.com
kurt.woetzel@bnymellon.com
arthur.certosimo@bnymellon.com
todd.gibbons@bnymellon.com
carl.krasik@bnymellon.com
jonathan.little@bnymellon.com
ronald.ohanley@bnymellon.com
karen.peetz@bnymellon.com
brian.rogan@bnymellon.com

bmarks@naca.com
khara.turner@bankofamerica.com
kacie.miller@bankofamerica.com
david.kozik@bankofamerica.com
melissa.a.henderson@bankofamerica.com
annabel.lopez@bankofamerica.com
juanice.neal@bankofamerica.com

If you want a different mortgage servicer and you've had it with BoA/CW, let BNY know. Don't forget to CC all the other contacts.

nativelasvegan · 09-24-2009, 07:58 PM

Quote:

Originally Posted by ama125

Did you go through the entire alphabet yet? LOL! Jeff.A.Momo, Jeff.B.Momo... may take some time

Wow. Thanks. From tears (missing my first payment this month and sick of this S(*# to laughing). And thanks to you. And yes, I did try all the alphabet. Ha!

08-29-2009, 11:53 AM	#1 (permalink)
ama125 Senior Member Join Date: Jun 2009 Location: Reading, PA Posts: 1,488 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Office of the President - Please post your contacts! I am starting this thread to assist others in providing a single place to look up contact information. I would not advise anyone contact a customer advocate or a negotiator without first emailing the OOP and getting their file assigned to one of those people. The purpose here is to assist anyone who has had their case assigned already and is need of the phone number or email for his/her contact person(s). These folks are overwhelmed with requests right now and do not need to be contacted directly unless he/she is working on your case! They will not have your file and won't be able to help you! To get your file assigned, please see Escalating your Making Home Affordable Program request to the Office of the President As new contact persons are assigned, please post that information to this thread to help others! Thank you for your cooperation! President of Bank of America Home Loans: barbara.j.desoer@bankofamerica.com Customer Advocates: Khara Turner...800-601-2522 ext 8560, khara.turner@bankofamerica.com Kacie Miller ...800-601-2522 ext 8559, kacie.miller@bankofamerica.com Negotiators: David Kozik...800-405-0078, ext 3047, david.kozik@bankofamerica.com

08-31-2009, 04:04 PM	#3 (permalink)
lostinlife Senior Member Join Date: Feb 2009 Posts: 131 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Office of the President - Please post your contacts! Pam Preciado 800-669-2443 ext. 5105 Cesaer Ramos 800-669-2443 ext. 3592

08-31-2009, 05:03 PM	#4 (permalink)
Melanie702 Senior Member Join Date: Mar 2009 Location: Las Vegas, Nevada Posts: 535 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Office of the President - Please post your contacts! Clint Vale (negotiator Andrew Kane's supervisor) (972)498.2561

09-01-2009, 11:50 AM	#5 (permalink)
advocate Member Join Date: Oct 2008 Location: gold beach, oregon Posts: 26 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Office of the President - Please post your contacts! Heidi McNaughton---1st contact from email to barbara. She is not a negotiator, but requests documents and assigns a negotiator to you. As of this writing, she has not called with this information, but she got back to me immediately after my email---and she called back to verify she received my documents---and she promised that she will have a negotiator for me within a few days. Let's hope so. 1-800-669-2443, ext. 3392 fax---1-805-520-5414

09-01-2009, 03:41 PM	#6 (permalink)
mojamz Senior Member Join Date: Aug 2009 Posts: 54 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Office of the President - Please post your contacts! Melissa A. Henderson (Negotiator) Senior Operations Analyst Office Of The Chairman - Home Retention Division Bank Of America LA-LM ADMIN PL 800-405-0078 x 3057 Office 866-619-4249 Fax 450 AMERICAN ST Mail Stop: CA6-921-01-09 Simi Valley, CA 93065 melissa.a.henderson@bankofamerica.com

09-01-2009, 03:43 PM	#7 (permalink)
mojamz Senior Member Join Date: Aug 2009 Posts: 54 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Office of the President - Please post your contacts! Mercy Camaou (Customer Advocate) 1-800-399-1762 ext.8556

09-08-2009, 12:43 PM	#8 (permalink)
visalia Member Join Date: Aug 2009 Posts: 23 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Office of the President - Please post your contacts! what's email address for Mercy Camaou at BofA? i got messsage from and left message for and no reply yet. i tried to send her emila at mercy.camaou@bankofamerica.com but failed.

09-09-2009, 07:21 AM	#9 (permalink)
joanne Senior Member Join Date: Aug 2009 Posts: 177 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Office of the President - Please post your contacts! I believe the spelling of her last name is Camou. Try that.

09-09-2009, 04:11 PM	#10 (permalink)
montana59451 Senior Member Join Date: Aug 2009 Posts: 130 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Office of the President - Please post your contacts! Cynthia Cutarez HEAD OF HOME RETENTIONS (CA) Direct Line 661-951-5939

09-11-2009, 10:21 AM	#11 (permalink)
2much2pay Senior Member Join Date: May 2009 Posts: 136 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Office of the President - Please post your contacts! Tabitha Mackellar...Senior Collector...(800) 405-0078 X5583 tabitha.mackellar@bankofamerica.com Annabel Lopez...Customer Relations Advocate..(800) 669-2443 X2710 annabel.lopez@bankofamerica.com Juanice Neal...Customer Relations Advocate..(800) 669-2443 X5034 juanice.neal@bankofamerica.com Steven Nielson Customer Relations Advocate..(800) 669-2443 X7810 Customer Relations Advocacy... (800) 669-2443 X2773 Jessica Gadeng (not sure of spelling)...Senior Collector..(800) 405-0078 X5667 Here's some FHA Negotiators numbers...I think they are located in Texas.. Minerva Roman (972) 498-6485 minerva.roman@bankofamerica.com Jeremy Roberts (972) 498-6701 jeremy.roberts@bankofamerica.com

09-21-2009, 08:15 AM	#12 (permalink)
Dave_R Member Join Date: Aug 2009 Posts: 13 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Office of the President - Please post your contacts! Today I sent an email to OOP, Bank of America. I will be waiting for her call and will post contact info , as soon as I receive it. Thank you for this thread

09-22-2009, 08:55 AM	#13 (permalink)
joanne Senior Member Join Date: Aug 2009 Posts: 177 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Office of the President - Please post your contacts! Linda Turner 800-405-0078 ext 5104

09-22-2009, 09:30 AM	#15 (permalink)
nativelasvegan Senior Member Join Date: Sep 2009 Location: Near Austin, TX Posts: 772 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Office of the President - Please post your contacts! Jeff Momo - 805.405.0078 ext. 4572 - negotiator (anyone know his email and/or working with him?) - Caesar Ramos is Jeff's "team leader" Pam Preciaco 800.669.2443 x 5105 - customer advocate Irene Tapia 626.584.2309 (escalator?) not sure what she does. She called me after I complained to OOP about delay in process

09-24-2009, 04:08 PM	#16 (permalink)
nativelasvegan Senior Member Join Date: Sep 2009 Location: Near Austin, TX Posts: 772 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Office of the President - Please post your contacts! Anyone know Jeff Momo's email address?

09-24-2009, 04:13 PM	#17 (permalink)
evo13 Senior Member Join Date: Jul 2009 Location: Vernon, New Jersey Posts: 50 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Office of the President - Please post your contacts! anyone know chase's emails, numbers for Dimon? I have had all I can take of this banking giant. This situation Obama planned was to be a good thing. It has turned into a horrible mess for many of us.

09-24-2009, 07:15 PM	#20 (permalink)
nativelasvegan Senior Member Join Date: Sep 2009 Location: Near Austin, TX Posts: 772 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Office of the President - Please post your contacts! tried that for Jeff Momo. Apparently he has a middle initial that I don't know about. Thanks.

09-24-2009, 07:52 PM	#24 (permalink)
Pants Senior Member Join Date: Jun 2009 Posts: 54 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Bank of New York (BNY) Contacts samir.pandiri@bnymellon.com ( CEO BNY ) CC the group below also cbs5gm@kpho.com greg.abbott@oag.state.tx.us richard.brueckner@bnymellon.com steven.elliott@bnymellon.com tim.keaney@bnymellon.com david.lamere@bnymellon.com don.monks@bnymellon.com jim.palermo@bnymellon.com lisa.peters@bnymellon.com kurt.woetzel@bnymellon.com arthur.certosimo@bnymellon.com todd.gibbons@bnymellon.com carl.krasik@bnymellon.com jonathan.little@bnymellon.com ronald.ohanley@bnymellon.com karen.peetz@bnymellon.com brian.rogan@bnymellon.com bmarks@naca.com khara.turner@bankofamerica.com kacie.miller@bankofamerica.com david.kozik@bankofamerica.com melissa.a.henderson@bankofamerica.com annabel.lopez@bankofamerica.com juanice.neal@bankofamerica.com If you want a different mortgage servicer and you've had it with BoA/CW, let BNY know. Don't forget to CC all the other contacts.

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