Have you tried the traditional route in attempting to get a modification or refinance through the 800 # and gotten the runaround? If you've answered "yes", then please read on.
One approach you can take that will escalate your file is contacting the Office of the President (OOP) directly.
1.
Send an email to barbara.j.desoer@bankofamerica.com
Be concise and to the point regarding your request. Be sure to include your name, loan number(s), and a phone number where you can be reached.
2.
Wait for the call from a customer advocate. You can expect to hear back from a customer advocate with the office of the chairman within 24 - 48 hours of sending your email. If you don't get a response, then send another email. When you do get the call, it will likely come up on your caller ID as "out of area", "no name", or "unavailable". If you cannot be reached, the customer advocate will leave you a message with his/her name and direct line.
3.
You will be asked to fax over your information (even if you have sent in a million faxes already to another number). While you are waiting for a call from a customer advocate, start gathering your information. You will be asked to send in a hardship affidavit and possibly the IRS Form 4506-T (available here:
https://www.hmpadmin.com/portal/prog..._borrower.html). You will also be asked for 2 most recent pay stubs (or other income documentation), last 2 months of bank statements, and a list of monthly expenses. One forum member (Garry), has recommended going to a local Bank of America Home Loans branch and have them fax over your request. They likely will assist you and you won't have to pay for it. I also recommend following up with your customer advocate to confirm your fax has been received.
4.
Wait for the next call assigning you a negotiator. You can then expect another phone call from your customer advocate. He/she will assign your file to a negotiator and will be calling you with the name of your negotiator and contact information for that person.
5.
Wait for the assigned negotiator to call. You will be instructed to wait for the negotiator to call you (he/she will need time to go over your file before talking to you). Your customer advocate will give you a timeframe (could be within 24 hours, could be within 1 week).
Please note that some negotiators will be in direct contact with you over phone or email and others will tell you to communicate only with your customer advocate. Whatever they tell you to do is what you should do.
6.
Check your account status online.
You can log on to
Countrywide Home Loans- Equity, Refinance, and Purchase to check this.
Once you log in, you will see in the upper left corner of the screen, "Account Options" and under that, "My account summary". Click on "My home loans" to retrieve your account information. You will now find an expanded menu bar on the far left of your screen. Scroll down to "Financial hardship" and click on "Workout information". You will see two sections, "Documents Received" and "Current Workout Status".
Under the workout status, you should see detailed information that your file is under review and a date when more information will be available (and instructions not to call before that date). I believe the intention here is to avoid excessive phone calls and give them adequate time to process your request. You will also see "Information as of" fill in the date, "Workout stage", and "Phase/Sub-Phase".
You may not see anything under "Documents Received" yet. It does take some time as the information you faxed must be scanned and uploaded into the system. Do not panic...if you've gotten this far, the negotiator has your documents in hand!
Here is what the screen will look like:
 | | No Documents Found For This Account | | | | The above list is real-time and reflects the documents processed to date for this account. We may have received additional documents recently sent to us that have not been processed and therefore do not appear in the list. Please do not call us to check the status of a document not showing in the list as our representatives will not be able to provide any additional information than what is shown here. Thank you for your patience. | |
| |
| |
| Workout Status Details: | Your request for assistance is under review. During the review process, a thorough examination and analysis of your loan will be completed. During this time, we may or may not need additional information from you. It is common that you will not hear anything from us during the review period, but please be advised that all collections activities have been temporarily suspended during this review period. We expect more information to be available on 09/21/2009. If your status remains unchanged after the 09/21/2009, please call and speak to a customer service representative. Please do not call back before 09/21/2009 as that will delay the process. Please respond promptly to any calls or requests that you may receive from us during this period. Lack of response will cause your workout to be delayed or cancelled. Thank you. |
| Information as of: | 08/17/2009 |
| Workout Stage: | Processing |
| Phase/Sub-Phase: | Active Processing
|
7.
KEEP ON TOP OF THINGS! Continue to check your status for changes and don't hesitate to call if you do have questions. If you have general questions, post them on the forum. Someone may be able to assist you! The negotiators are obviously dealing with a large volume of requests. We don't want to bother them with general questions and impede anyone's progress on getting a modification by pestering them unnecessarily. Be sure to also post your story and update others on your progress. We can all benefit from other people's experiences!
Good luck to all! 
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Re: Escalating your Making Home Affordable Program request to the Office of the President 
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