Thank you Evan, got call from Barbara's office FAST - Loan Modification Forum

Medora · 08-05-2009, 02:15 PM

Hi Evan,
My 2am email triggered a very prompt call from Khara at Barbara's office. She is having me submit my documents to her personally and she will assign an executive negotiator. I also got to voice my concerns about specific mistakes being made (the erroneous computer codes, for one) that cause unnecessary grief and prolong the process, though I sincerely said that almost all the reps have seemes sincere and tried to help... they just aren't all experienced enough.

I know we still have a long way to go, but I am shocked that we got such quick response. It does give me the impression that they are at least TRYING, and I praised that effort. I bragged up LoanSafe and said I would post the good news about their response.

You and LoanSafe gurus are to be CONGRATULATED for creating such a powerful, grassroots organization that gets that kind of immediate response.

We aren't at the finish line yet by any means, but I feel blessed to be out of the call center!!
Maybe I'll get some sleep tonight??
T H A N K S!

Evan Bedard · 08-05-2009, 02:18 PM

Your welcome Medora and congrats!

Keep us posted

alikeith · 08-05-2009, 02:32 PM

When did you e-mail them? I just sent another complaint to her. I am hoping it goes beyond my previous contact with them

Medora · 08-05-2009, 06:27 PM

I emailed at 2am today. I got a call back at 2pm.
Pretty good, if you ask me.
Now let's see how it goes... In your complaint did you have a "call to action," or just a general complaint?

rkel11 · 08-05-2009, 06:29 PM

Good luck Medora and stay the course....

alikeith · 08-05-2009, 06:38 PM

In my complaint i stressed how much i wanted a modifcation, and the opportunity to show that i can afford the new payment. I also let them know that per the guidelines, i should not be required to pay any up front funds. I just left a message for VP of Home Retention whom called me. I left her a message as well adressing my concerns.

I have since also filed a complaint with FTC.

Fairlady · 08-05-2009, 07:56 PM

Good luck Medora and alikeith.

08-05-2009, 02:15 PM	#1 (permalink)
Medora Senior Member Join Date: Jul 2008 Location: California Posts: 34 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Thank you Evan, got call from Barbara's office FAST Hi Evan, My 2am email triggered a very prompt call from Khara at Barbara's office. She is having me submit my documents to her personally and she will assign an executive negotiator. I also got to voice my concerns about specific mistakes being made (the erroneous computer codes, for one) that cause unnecessary grief and prolong the process, though I sincerely said that almost all the reps have seemes sincere and tried to help... they just aren't all experienced enough. I know we still have a long way to go, but I am shocked that we got such quick response. It does give me the impression that they are at least TRYING, and I praised that effort. I bragged up LoanSafe and said I would post the good news about their response. You and LoanSafe gurus are to be CONGRATULATED for creating such a powerful, grassroots organization that gets that kind of immediate response. We aren't at the finish line yet by any means, but I feel blessed to be out of the call center!! Maybe I'll get some sleep tonight?? T H A N K S!

08-05-2009, 02:18 PM	#2 (permalink)
Evan Bedard LoanSafe.org Homeowner Guide Join Date: Aug 2007 Location: Southern California Posts: 2,212 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Thank you Evan, got call from Barbara's office FAST Your welcome Medora and congrats! Keep us posted __________________ Keep Fighting! Evan Bedard LoanSafe.org Support Team Please donate via paypal to LoanSafe.org to help keep this forum going The comments by me and the materials available at this web site are for informational purposes only and not for the purpose of providing legal advice. Most of the information you find here is easily available on the internet. You should contact your attorney to obtain advice with respect to any particular issue or problem. The opinions expressed at or through this site are the opinions of the individual author and may not reflect the opinions of the firm or any individual attorney. Please Read our Privacy Policy and Legal Disclaimer Here.

08-05-2009, 02:32 PM	#3 (permalink)
alikeith Senior Member Join Date: May 2008 Posts: 630 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Thank you Evan, got call from Barbara's office FAST When did you e-mail them? I just sent another complaint to her. I am hoping it goes beyond my previous contact with them

08-05-2009, 06:27 PM	#4 (permalink)
Medora Senior Member Join Date: Jul 2008 Location: California Posts: 34 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Thank you Evan, got call from Barbara's office FAST I emailed at 2am today. I got a call back at 2pm. Pretty good, if you ask me. Now let's see how it goes... In your complaint did you have a "call to action," or just a general complaint?

08-05-2009, 06:29 PM	#5 (permalink)
rkel11 Senior Member Join Date: May 2009 Location: Central NC Posts: 141 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Thank you Evan, got call from Barbara's office FAST Good luck Medora and stay the course....

08-05-2009, 06:38 PM	#6 (permalink)
alikeith Senior Member Join Date: May 2008 Posts: 630 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Thank you Evan, got call from Barbara's office FAST In my complaint i stressed how much i wanted a modifcation, and the opportunity to show that i can afford the new payment. I also let them know that per the guidelines, i should not be required to pay any up front funds. I just left a message for VP of Home Retention whom called me. I left her a message as well adressing my concerns. I have since also filed a complaint with FTC.

08-05-2009, 07:56 PM	#7 (permalink)
Fairlady Senior Member Join Date: Mar 2009 Posts: 69 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Thank you Evan, got call from Barbara's office FAST Good luck Medora and alikeith.

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