On my own! Where to send docs package for a Fannie Mae Loan Modification?

[QuayzyCrazy]

I read a thread in which someone had just decided to fax or e-mail all his information to Countrywide/BofA and was successful at getting package and then a modification. Unfortunately I cannot seem to find that thread anymore. I’ve been talking to CCCS over the possibility of getting a Loan Modification and I apparently qualify for it, but after an entire month all what I have now is a couple of e-mails saying that they had forwarded my information twice but that the bank has not acknowledge receipt and that I need to contact BofA directly to follow up. When I call BofA to the number given, 1-877 2210825, they say that they cannot talk to me because I have not received a package from them for a modification and they say that they need to put me thru the right department, which in reality is that awful voice recording saying that if you are interested in a a Loan Modification that they will contact the people who they think do qualify, so basically… back to square 1.
I really don’t know if CCCS did any workout, modified my numbers, put together a proposal, or even seriously looked at my documents besides what I told them over the phone. He is a very kind person but I actually need more than that. After that when I was able to reach my CCCS counselor he seemed to not be up to speed with all the information I gave him. Based on this I have decided that perhaps I should do this on my own and personally send to BofA’s fax # my package and this way I take responsibility for the delivery of the accurate information instead of waiting for a third party to give me a periodical update with real no outcome besides telling me that the waiting could be over than 60 days or so.
Could anyone please provide BofA fax number and the actual name of the department to submit documents ? My situaion is a Fannie Mae back up note hoping to get a Loan Modification under the MHA plan. I want to send them all my documents without having to wait for someone to give me the “authorization� to send my documents, even though I have not received a package from BofA at this moment. Also, I need a real number with a real live person to follow up if they received the entire package as I keep reading in this forum that sometimes one has to send to fax the documents 3 or 4 times? Is there also an e-mail to send all this so I can get a mail open correspondence confirmation as well?
Last, when I send the information, how soon after that will my Mortgage Web account reflect that they are looking over the information that I sent?

Your sharing of information will be appreciated… Thanks!

[shessocrafty]

Email the office of the president at BOA. I kept getting the run around for 4 months until I did that and we were calling them consistently since we knew we were late... The people you get on the phone calling the regular number are not the greatest and they just tell you what they are scripted to tell you. barbara.j.desoer@bankofamerica.com It's definitely worth it... I could not stand the wheel cycle that is dealing with the regular home retention team of BOA

[Evan Bedard]

Hey Crazy did you have any luck getting through to BofA?

[QuayzyCrazy]

Evan,
Unfortunately, no; not quite there yet. I'm working on my numbers, and I will do that as soon as I have clear the whole workout sheet. I'm not quite sure how to work the debt to income ratio so I can put that as a proposal in my letter. With just my salary, my debt to income is about 144% even when I put in my excel sheet 2.0% 40 years term for the 152K, no PMI and $3900 annual taxes. I can receive some help from our family. My mother in law, who partially lives with us, wants to help by giving us the amount that she receives from her Social Security. Since my husband lost his permanent income, our family is willing to help until my husband's situation gets better with about $2000 each month. When I include that amount into my income, my debt to income ratio goes down to 87.65% with the same 2.0%, 40 years term. It's the same amount every month, and it has been for about 2 years. We are considering these moneys as an internal family loan, no interest, so they are not quite a gift. We have not ever paid taxes or declare that. What is the best way to show these family contributions for my purposes?
Your comments will be appreciated. Thanks!

[MAXIE19]

Submit a letter of contribution for the amounts each family member is willing to contribute along with proof of source of income.

[QuayzyCrazy]

I gave all this information to the CCCS counselor, so I'm not quite sure how he put this together. Honestly, I don't think he ever worked my numbers to propose anything. That's why I'm doing this now.... He said that he was to submit with my income only.

[MAXIE19]

The guidelines allow you to submit the income of a non-borrower household member if you can show past proof that the person has routinely and consistently been making contributions to the household. Much easier to show in a husband and wife situation where one spouse is not on the mortgage but can show through a joint checking account regular and consistent monthly deposits to said account. I think it is a little bit trickier but not impossible when you are unable to show such proof by way of past banking deposits in a joint account or canceled checks from other household members. They become a little bit more skeptical in such situations.

[QuayzyCrazy]

Maxie19,
Thanks for your comments. The problem that I have with my husband’s income is that as a Realtor in Miami his income is non existing anymore and his expenses are more than what he makes (entrepreneur with over 17K credit card debt obligations by himself, etc.). He also has a child support obligation of $1300 a month for his kids with his ex-wife, and all what he is making giving tennis lessons as a Pro under the inclement weather in South Florida goes that way, not mine. We do file taxes jointly so to show that his business is stalled is not difficult but I don’t want to include my husband’s share because of his expenses and hardly any verifiable income with a paystub. He gets his tennis lessons paid thru his business (he opened a corporation so any income he receives goes thru there) but since he is self-employed he normally doesn’t file quarterly but only annually so we will not have that information available besides what we filed for taxes.

My understanding is that once you show his income, you need to show his expenses, and that is the part I think will hurt me more than help. His family is aware of all this and precisely that’s why they have always wanted to help us. When I bought the apartment, we agreed that the loan was to be in my name only (only one with a verifiable income and the only one with a good credit score who could qualify) but the deed title is in the name of my husband, my mother-in love and in my name. My mother-in-law lives partially with us when she is in the country and she gives us her social security check because in a way it was kind of her idea to buy this apartment for our future. She helped us with part of the down payment. Unfortunately, sigh...., all that equity is now gone… >>

[QuayzyCrazy]

After some time off because of focusing on the sell of my second property, I'm back. We finally sold it last week. We actually had to pay to get rid of that debt but at least I feel a relief. Now I only have to deal with my own home.

I tried to make a payment yesterday thru bofA website but I couldn't. I called to see what was going on and the lady said that the account was recently updated and is now under review. She asked me if I had a 3rd party. I gave all my information to CCCS over 4 months ago but had lost hope because I kept calling and had no response from them. It was a surprise to hear that my account is now under review now. I was kind of waiting to put everything together to resend it to OOP. I asked if I could pay over the phone and they will charge $20 (why?)and that I had until the 16th to send my payment hru mail. I think I have read that some checks are returned. I will like to know what is the best way to continue making payments.What is the best way to keep current and make the payments and continue being reviewed for the modififcation?
My circumstances have slightly changed because I sold the other apartment but still we are facing the financial hardship that I initially claimed. I did tell the lady that I gave my information over 4 months ago to CCCS so I know that it will not be up to date. I asked if I could have the contact to my negotiator so as to update everything because for sure documents where going to not be current. She said that she was going to write a note. Under financial hardship it keeps saying that there is no workout for this account....

[QuayzyCrazy]

I was able to make a payment to BofA thru checkfree.com. I want to remain current by all means if possible.

So, what to do know? They say that I have a 3rd party (I'm assuming it is CCCS because I talked to them 4 months ago). How can I make sure that they get now the most current information - since my circumstances changed a bit from when I talked to CCCS? How can I find out if my case has been assigned? I haven't talked to the third party in months. After reading all the recommendations here, I wanted to do this on my own, to not further delay my process. Shall I go ahead and just fax everything or what?

[QuayzyCrazy]

I called BofA last night. The woman was helpful and polite, although her information was not quite there. She confirmed that my mortgage was under review but has not been assigned to anyone and that could take 2 to 4 weeks. She said that the computer showed this just happened on Aug. 31. Apparently there is a note that my information was forwarded by HPF agency, which I have no clue who they may be. I know I talked to CCCS about 4 months ago. Darleen said that the information she was able to see seem to be incomplete and with a houseld incomefigure of over $9500. I don't know where this amount came from but I asked her if we could go over these numbers and everything again. Of course she saw no paystubs, no taxes, and no hardship letter, so basically I'm starting again. Now I need to forward this information to 1-866-261647208.
I clarified my income and then she said that it didn't matter all my other expenses and that what they really cared is that my PITIA was about 53% over the 31% DTI limit. As I said that I was getting some help from my relatives, she said that it was OK to submit bank statements showing these amounts or a notarized letter showing these amounts and signed by our relatives. And for a change, she did see that I'm current and she encouraged me to stay current if possible. She said that apparently everything is good to go to be assigned and that she will put a note to my file with all what we have discussed. After faxing my information, I need to follow up about 48 hours afters to check that everything was received.

Honestly, I want to stay positive but it is kind of difficult. I really don't know if I should eat this bullet again and start sending and processing documents all over again, go now with NACA since I now have just one property like they require, or try to deal with the BofA faxing everything to OOP myself like at some point I had decided after seeing all the troubles with a 3rd party.... A good advise will be appreciated.

[ama125]

Originally Posted by QuayzyCrazy

I called BofA last night. The woman was helpful and polite, although her information was not quite there. She confirmed that my mortgage was under review but has not been assigned to anyone and that could take 2 to 4 weeks. She said that the computer showed this just happened on Aug. 31. Apparently there is a note that my information was forwarded by HPF agency, which I have no clue who they may be. I know I talked to CCCS about 4 months ago. Darleen said that the information she was able to see seem to be incomplete and with a houseld incomefigure of over $9500. I don't know where this amount came from but I asked her if we could go over these numbers and everything again. Of course she saw no paystubs, no taxes, and no hardship letter, so basically I'm starting again. Now I need to forward this information to 1-866-261647208.
I clarified my income and then she said that it didn't matter all my other expenses and that what they really cared is that my PITIA was about 53% over the 31% DTI limit. As I said that I was getting some help from my relatives, she said that it was OK to submit bank statements showing these amounts or a notarized letter showing these amounts and signed by our relatives. And for a change, she did see that I'm current and she encouraged me to stay current if possible. She said that apparently everything is good to go to be assigned and that she will put a note to my file with all what we have discussed. After faxing my information, I need to follow up about 48 hours afters to check that everything was received.

Honestly, I want to stay positive but it is kind of difficult. I really don't know if I should eat this bullet again and start sending and processing documents all over again, go now with NACA since I now have just one property like they require, or try to deal with the BofA faxing everything to OOP myself like at some point I had decided after seeing all the troubles with a 3rd party.... A good advise will be appreciated.

Hi QuazyCrazy! HPF is the Homeownership preservation foundation and I believe CCCS is affiliated with them. It is the foundation that the 888-995-HOPE number is for (HPF - Foreclosure Prevention Counseling at 888-995-HOPE). I feel like I, too, will have to start from scratch if I can't get my nego with OOP to actually abide by the guidelines for HAMP. I still have to keep telling myself that sometimes, a greater power is at work and maybe it is to my benefit that things are playing out the way that they are (for example, I still don't know if the NPV test has EVER been run on my loan, but if it was done back in April based on the income before my husband's raise we would probably have failed). So, I sometimes just have to tell myself that this is really in God's hands and if it is meant to be, it will all work out. If not, then there is some other path that I am meant to take. I don't know what the right thing is to tell you to do, but it does sound to me like they are going to help you (and not even encourage you to fall behind, how nice!). Best luck in whatever you choose to do.

[lisasxr]

I originally contacted Countrywide/BoA on March 20. Thankfully I've documented all phone calls since then - faxed all data 5x to 3 different numbers and FINALLY on 08/20/09 was assigned to a negotiator.
Let's hope that soon - we may actually get something into place. (PS - we borrowed from our 401K to keep us afloat the last 6 months)

It can be done on your own. Be diligent and document everything.
Good luck!

[QuayzyCrazy]

I just received to my office a call from apparently the "Imminent Default Department" at Bank of America. The ID caller indicated Loanmodification. This person, Carole, asked me to call back to this number 1-800-6690102 with all my details and financials available. Does anyone knows if this is a real department? I did ask if this was to do with the Making Home Affordable program or if a plain Refinance. Did person confirmed that this was with the Making Home Affordable program. She also said that she noticed that I was still current and that she wanted to discuss my options. My concern is that I have not heard or read anything about this department in this website. Has anyone talked to this Carole? I need some feedback! I said that I was to call between today and tomorrow when I get home to discuss and have time to look for my documents....

[ama125]

Originally Posted by QuayzyCrazy

I just received to my office a call from apparently the "Imminent Default Department" at Bank of America. The ID caller indicated Loanmodification. This person, Carole, asked me to call back to this number 1-800-6690102 with all my details and financials available. Does anyone knows if this is a real department? I did ask if this was to do with the Making Home Affordable program or if a plain Refinance. Did person confirmed that this was with the Making Home Affordable program. She also said that she noticed that I was still current and that she wanted to discuss my options. My concern is that I have not heard or read anything about this department in this website. Has anyone talked to this Carole? I need some feedback! I said that I was to call between today and tomorrow when I get home to discuss and have time to look for my documents....

That is a legitimate number for BofA. I'm sure I have called it myself before and my HUD counselor said that was the one number she called that gave her the most useful information. I can't say for sure what department it is though. I've never heard of an actual department name, but it is a real number.

[QuayzyCrazy]

My road has just not even started. Last night I received not 1 but 5 letters from Bank of America Loans, saying that we are denied for our request for help, because... the plan is not offering that service, and that since we are struggling we should consider putting or apartment to sale to take advantage of buyers looking for opportunities, and that foreclosure will continue.
Ridiculous! I'm current! No straight reason why I'm denied, and 5 letters saying the exact same lie..... Who pays for sending 5 letters saying the exact same lie?
I received a call from them asking me to call them back with our financials, but haven't had the time to put together some current documents. So again... what a waste of time and money, for Godness sake!!!

[QuayzyCrazy]

Updates:
I received on Saturday 4 phone calls from Bank of America, all from the “Imminent Default” department. They all were calling to confirm my information. When I said that I had already provided it, then they looked at their computer and I guess it said that someone else had already asked for it so the first lady said that no information was needed. I asked if she wanted me to fax my updated financials and the lady said no, and that if I did qualify I will get a package and if not a letter. I asked if I will be provided with a clear answer as for why would I be denied, and she plainly said no (NPV test?, etc.). They funny thing is that I had received another call about a week ago asking me to fax my updated financials, which I plan to send anyway to the phone I was given. When she called, she said that the phone conversation was going to be recorded. At that moment I asked if I could record it as well and she said NO (???? So they can, but I can’t?). I just laughed at her reaction.
The other 3 representatives also didn’t have my information so they were requesting updated financials. After the 3^rd call, I said that I had already received a call from Bank of America.
Then yesterday I received a Fedex package with a letter requesting my information again…. This was in response to that link that I found here on Loansafe of a news story of people wanting to send comments to Bank of America. So, yes, I got a response within the allotted time, but a totally useless one…. They have no clue where my information is and now they are requesting AGAIN updated financials, Hardship letter, pay stubs, and to fax this BEFORE October 7 to a different number than the one given to my by phone.

Wow! What a mess they must have!

[ama125]

Originally Posted by QuayzyCrazy

Updates:
I received on Saturday 4 phone calls from Bank of America, all from the “Imminent Default” department. They all were calling to confirm my information. When I said that I had already provided it, then they looked at their computer and I guess it said that someone else had already asked for it so the first lady said that no information was needed. I asked if she wanted me to fax my updated financials and the lady said no, and that if I did qualify I will get a package and if not a letter. I asked if I will be provided with a clear answer as for why would I be denied, and she plainly said no (NPV test?, etc.). They funny thing is that I had received another call about a week ago asking me to fax my updated financials, which I plan to send anyway to the phone I was given. When she called, she said that the phone conversation was going to be recorded. At that moment I asked if I could record it as well and she said NO (???? So they can, but I can’t?). I just laughed at her reaction.
The other 3 representatives also didn’t have my information so they were requesting updated financials. After the 3^rd call, I said that I had already received a call from Bank of America.
Then yesterday I received a Fedex package with a letter requesting my information again…. This was in response to that link that I found here on Loansafe of a news story of people wanting to send comments to Bank of America. So, yes, I got a response within the allotted time, but a totally useless one…. They have no clue where my information is and now they are requesting AGAIN updated financials, Hardship letter, pay stubs, and to fax this BEFORE October 7 to a different number than the one given to my by phone.

Wow! What a mess they must have!

I can only imagine what they must pay just for paper with all these faxes. I guess they're keeping all the paper suppliers in business!

[QuayzyCrazy]

The Fedex letter requesting my information is signed by Heidi McNaughton, Customer Advocate, Customer Relationship Advocacy, and was in response to the complaint I posted on the KPHOwebsite. This letter was sent from Simi Valley, California, and the letterhead said "Office of the Chairman". The paperwork references the Corporate Center, 100 North Tryon Street, Charlotte, NC 28255-0001 address. I think I made the wrong choice and by mistake I sent all my paperwork via Fedex to this NC address instead of the Simi Valley one. After having paid $45 bucks for the Fedex delivery, I have confirmation that it was received, but only God knows by whom... The letter did say to send everything by October 7 and I did not want to take more chances... i just hope they don't lose my papers again...
I also sent all the requested information via e-mail to Advocacy@bankofamerica.com and requested e-mail delivery confirmation receipt, but so far and over 24 hours after having sent all my docs, my outlook still shows no acknowledgement of receipt. As if this was not enough, I also sent everything by fax to 1.866.845.0291 and have confirmation that the 150 pages went thru. I plan to call Ms. McNaughton at 1.800.669.2443 ext. 3392 to enquire if she received my information probably in a couple of days, but I'm not sure of the right timeframe for this people... So, my only hope is that at least by now they should have my updated information.... Hope this third time is the lucky one!!!

[QuayzyCrazy]

Forgot to say that the Imminent Default Department fax number is totally useless. I tried for over 2 days to send all this, and no luck at all.... I wonder why a fax when there are so many other and more reliable/secure ways to send information? At least one fax number worked and my info did go thru...

[nativelasvegan]

Quazy - I totally support you. I bought a recorder. I tell the person I am speaking to that I am recording the call for "quality assurance purposes." They usually say no, but then I just go on like they never said anything. Since they can record with just the admonition of "I am recording this call" I figure I am afforded the same rights. I honest don't care if you care of not, I will be recording the call. I do not rely on faxes. I have no proof. Sure I have a confirmation log that I can print out from my computer/fax, that is simply not good enough for me. That is why I use usps and pay for delivery confirmation. That way, I have a name of the person who signed for the delivery of the documents I sent. Although Barbara is enjoying her relocation package of how many millions to transfer from NC to CA, I think the office of the president is in NC. AMA can help to clarify this though. She is incredible smart and I am sure she knows the answer to this one. Please keep us posted.

[QuayzyCrazy]

After I sent via e-mail, fax and fedex my documentation, about a week ago I received a call from Heidi McNaughton, Customer Advocate. Very nice and pleasant person. She is not a negotiator but she asign cases. She even helped me getting an "extra" payment to this month reversed. When she called to follow up the outcome with the payment, she asked if I had received a call from anyone to talk about my HAMP request. I said No. She apologized, made a 3 way call and transferred me to another department.. and then I was back to square one.

The person who answered, Carmen, knew squat about my HAMP request and she insisted that she didn't understand why would I be getting a call from Bank of America or a negotiator. Carmen was extremely unpleasant and rude, almost did not even let me talk. She started asking why I was calling them, and I kept saying that I did not call, that Heidi had transferred me to that department. Heidi said that I needed to talk to 1.866.2413 –ffice:smarttags" />lace w:st="on">Modification Department-lace> but this Carmen was from "Home Retention Department", ext. 7964. When I pointed out those 2 different department names, she said that for “my purposes” it was the same, so now I’m not sure what to think. Is that true?

I insisted that I was supposed to find if my case had been assigned and the negotiator’s name so as to have direct communication and confirm paperwork, evaluation, etc. All what she was able to say is that I was under review, that documents had been uploaded but she couldn't tell if there was anything missing or pending, that her department doesn’t ever call - that it was my job to call them, not theirs to call me-, that she could not give me any names, that the negotiator was to be behind scenes, and that I should call back every week to check on my status, at which whoever answered the phone would read whatever was available in the server, and that it may take 45 to 60 days for them to give me a response. And then she started saying that she did not understand why I was requesting a Modification because that program was only offered to people from ARIZONA??????!!!! Those were the words that actually triggered me . FU$%&^$^&$ !!!! I can sense I'm back to square one and I don't have a negotiator.

Last week Heidi promised to get back to me soon with the name of my negotiator, but the responses given by this last representative, Carmen, either lacked grounds or confused me even more. After talking to Carmen I sent Heidi another e-mail requesting an explanation and also called and left messages to her voice mail. I know she read my e-mail, but I still haven't heard anything from anyone.

>Is my file doomed or does anyone know if all this is normal? I just have this feeling that my paperwork has been sent to the last level. Does anyone know if this is normal, common or what?>
fficeffice" />>>
>heidi.mcnaughton@bankofamerica.com (1.800.669.2443 ext. 3392), Customer Advocate (Simi Valley)>

[ama125]

That is all very strange...I was assigned a nego early on and that is the only person I have had contact with ever since. I truly don't understand how they do things around there. Maybe they are changing how they do it, but I really do not know. As for "modification dept" vs "home retention", I have heard that, too. In fact, my nego has in his signature on email that he is a collector with home retention so I would say that they are one and the same.

[QuayzyCrazy]

I have called Heidi, and e-mailed her everyday... Nothing... no replies, no nothing. Never called back as she promised with the negotiators name. I know she reads my e-mails begging for the Modification Department and Negotiator's name and phone number, I get a confirmation delivery receipt. This is devastating. What are these banks waiting to help (as they so loud like to shout that they are doing)?
More people were let go in my office. Rumours of another paycut are in the rise and that more people will also be let go. I heard that here in my office they are going to ask people to work less, so they can pay way less. $%%^$&!!!! Of course, if I lose my job I will not be able to qualify for this puppet program. For over 6 months I'm trying to get a HAMP and nothing.
And what is the government doing? Claiming that there are signs of improvement???!!! Excuse me???

[Garry]

Don't freak out so much, won't help your state of mind any. I never received a negotiator until the end of my trial. As far as your job goes, according to the new hamp guideline, you shouldn't have to re-submit any stubs as long as the ones you sent in where current at the time of sending them in. Try this number and see if they can answer any of your questions if you're with BOA: 1-877-643-2788