Help!! - Loan Modification Forum

CFWash · 06-04-2009, 05:54 PM

I have a loan with Countrywide / BOA I applied for a modifacation in March, faxed all my documents in and saw everything appear online as "active processing" all documents were received. It said not to call before 4/07/09. I watched it every day with no changes!!
To this day it still says active processing except all my documents have dissapeared!! I have yet to hear from anyone at the mortgage company weather by mail or phone!! I am 4 months behind and have about $40,000 In equity, I owe $164,000 and have only 1 mortgage at 6.3% fixed. I just want to be current!! I sent this months mortgage payment in (full normal amount) and they sent it back to me with a short note that said "Thank you for sending the enclosed payment. Although we appreciate your trying to settle your account. The amount remitted does not represent the total amount due" WHAT?? Now what do I do?? Please help

Thanks

cwprisoner · 06-04-2009, 06:50 PM

Contact Barbara in the Presidents Office to see if they can get your account assigned to someone. Read through the threads on here you'll find all kinds of contact information along with tips on getting the help you need. Don't give up and keep on them. Good luck.

CFWash · 06-04-2009, 07:48 PM

Thanks for your reply! How can I get ahold of Barbara? When I have called, they treat me like an alien!! I cant believe that they don't even try to call me!!

Thanks

rozuki · 06-04-2009, 09:53 PM

CW/BofA never calls in my experience....unless you email Barbara DeSoer, President of BofA.
I am not on my regular pc right now....so I can't check my email. But I believe it's Barbara.J.Desoer@bankofamerica.com

kateistired · 06-05-2009, 08:12 AM

I have completed a mod with CW recently, and I can tell you that a couple of things that you mentioned are pretty normal (as in have happened to a number of us). After a while, the documents no longer show up online. After I called in a panic, I was told that yes, they had them, but over time we can no longer see them. Also, the rep did tell me that after 30-60 days, they no longer consider the financial info and paystubs "current" so it may be a good idea to call them up and give your info to them again....

As far as sending back your payments, they told me that this would happen if A.) I was past due for several or more payments, and B.) If the payments were not sent certified funds. I decided if they were going to make it that hard for me to pay them while in workout, I simply would stop paying

I was 12 months behind when I finally got my mod. By not making my payments, I was able to get myself on good financial ground before the modification came through. I am not advising anyone to do this, however, as it is a decision that each person has to come to on their own.

CFWash · 06-05-2009, 08:26 AM

Thanks for your reply Katie!! You actually made my tummy feel a little better! I will update and fax over new paystubs today!! I just think its so ridiculous that they can't even communicate with people!! I hate calling there because they make me feel like a faliure!

It's always "can you pay the balance in full" ugh!! Or they don't have a clue why your calling!?
I used Countrywide for all my home loans since 1997 and have never been late before this. It's just so frustrating, I have not slept a whole night since March. Just want this to end and be current!! I'm not a bad person, but I feel like one. I sent a copy of my hardship letter with a small note attached to Barbara Desoer (president of BOA!?) Hoping to hear back soon!!

Thank you guys for caring!!

CFWash · 06-05-2009, 10:23 AM

WOW!!

I'm impressed!! You guys are awesome!! I sent that e-mail last night along with my hardship letter to Barbara and low and behold, I received a call today from Steven Nielson at the "presidents office" SUPER nice!! Told me that he had all my paperwork that was sent back in March

, but now I need to send in updated financials! (I guess I figured that was coming) He also gave me his direct line (in case of questions) and will be calling me as soon as he receives my updated paperwork with the direct # of my "VIP Negotiater" It all sounds so promising!!! Im still praying.....

Thanks a million for your advice!! I finally feel like someone has noticed!!

God Bless!

kateistired · 06-05-2009, 02:32 PM

Congrats! I am so glad you are on your way! It's a long, aggravating process, but it does seem like more and more modifications are being approved these days!

Keep us posted

sherman · 06-05-2009, 05:22 PM

CFWalsh, are you going through NACA or CW/BOA for you loan modification?

CFWash · 06-05-2009, 09:39 PM

I am using Countrywide only right now! However when I opened that letter yesterday that contained my check, I did fill out the application on NACA but I haven't talked to anyone from NACA or faxed any paperwork to them as of yet!? Was hoping to do this with Countrywide / BOA directly! Am I dreaming?!?!? I hope not!

I will keep you posted!

sammie04 · 06-06-2009, 06:27 AM

CFWash

Congrats! My situation sounds like an exact of yours. I e-mailed a week ago Barbara and on Monday I also received a call from Steven and then on Tuesday he called me back with my nego, name and direct number and on Wednesday I received a call from Teresa Yeakley who is my nego. She stated she had everything she needed other than a list of our expenses. SOunds like we are both on the right track. I will keep my fingers crossed for us both and all the other's out like us who are fighting to keep our homes!

rozuki · 06-07-2009, 06:13 AM

Sammie04,

I have the same negotiator and she never called me. I called her and left a voicemail and am still waiting for a callback. So tomorrow, I start calling her every hour until I speak with her....

lookahead · 06-07-2009, 01:44 PM

Thank you for the information on this thread. I just sent off an email to Barbara with hardship letter attached. I have tried every day for a week at seven times daily to get ahold of the person they say is my negotiator and no response back. My foreclosure sale date is June 15, 2009 so I am stressed out to say the least. I will keep you posted.

CFWash · 06-24-2009, 05:12 PM

Sorry it has been a few since my last post!! UPDATE!! Faxed all the "updated" documents to the 2 numbers that Steven Nielson had given me! Waited to hear back (nothing). Monday I recieved a fed-ex package from Bac "Home Retention Group" in Tx. the letter also has the FannieMae logo on it. Calling it a "new government program" "The Home Affordable Modification Program" it states that if qualified I will be offered a new affordable mortgage payment for a three month trial period. After a successfull trial period a new loan mod agreement will be sent to me.
I called the number on the letter and spoke to James. He knew nothing of my existing loan mod request that has been in place since March?? Apparently this is a completely different program. DOESN'T ANYONE COMMUNICATE?? He asked me all the same questions again (as he could not access any of my documents already sent in) then he told me to wait for another fed-ex package and it will tell me what to do next!! WHAT?? He also said I should call Steven back and ask the status on that end. I called Steven (presidents office) back got voice message saying he was out of town but for immediate attention call a different extention. I spoke with Jasmine who said that my account was still not issued a negotiator yet and was wondering why?? ME TOO?? She said she had all the paperwork needed and would have a negotiator to me within 24 hours. That was yesterday. Today I recieved a call from my negotiator Terry Berrigan has anyone worked with her? She seemed nice, I told her about the letter I had recieved from BAC / FannieMae she said that FannieMae is the investor on my account but knew nothing about that letter. All she said was that James "gave me too much information" WHATEVER!! So now Im confused because I feel like I have 2 mods going at the same time with the same company and they don't even know about eachother!!!

SleeplessInSeattle · 07-11-2009, 11:10 AM

I really hope the people in this thread keep the conversation going. This is the most similar to my situation - no NACA (yet) - call from Steven N - trying to figure out what will / should happen next...

Sammie04 - what's your status?

CFWash · 07-14-2009, 06:49 PM

Hi Sammie,

Sorry I just read your post! I have started a new thread under Approved Mod with BofA!! Good Luck!! Hopefully yours will come soon!!

kr1959cw · 07-14-2009, 06:54 PM

Sammie, my story is very simular to this story also...did you have a post with your situation? Just wondering, I am still waiting....and waiting....

CFWash · 07-14-2009, 07:03 PM

kr1959cw,

Have you written an e-mail to Barbara yet?? Seems to get peoples attention!

Good luck to you and keep at it!!

06-04-2009, 05:54 PM	#1 (permalink)
CFWash Member Join Date: Feb 2009 Posts: 27 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Help!! I have a loan with Countrywide / BOA I applied for a modifacation in March, faxed all my documents in and saw everything appear online as "active processing" all documents were received. It said not to call before 4/07/09. I watched it every day with no changes!! To this day it still says active processing except all my documents have dissapeared!! I have yet to hear from anyone at the mortgage company weather by mail or phone!! I am 4 months behind and have about $40,000 In equity, I owe $164,000 and have only 1 mortgage at 6.3% fixed. I just want to be current!! I sent this months mortgage payment in (full normal amount) and they sent it back to me with a short note that said "Thank you for sending the enclosed payment. Although we appreciate your trying to settle your account. The amount remitted does not represent the total amount due" WHAT?? Now what do I do?? Please help Thanks

06-04-2009, 06:50 PM	#2 (permalink)
cwprisoner Senior Member Join Date: May 2009 Posts: 42 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Help!! Contact Barbara in the Presidents Office to see if they can get your account assigned to someone. Read through the threads on here you'll find all kinds of contact information along with tips on getting the help you need. Don't give up and keep on them. Good luck.

06-04-2009, 07:48 PM	#3 (permalink)
CFWash Member Join Date: Feb 2009 Posts: 27 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Help!! Thanks for your reply! How can I get ahold of Barbara? When I have called, they treat me like an alien!! I cant believe that they don't even try to call me!! Thanks

06-04-2009, 09:53 PM	#4 (permalink)
rozuki Senior Member Join Date: Mar 2009 Location: Long Island NY Posts: 356 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Help!! CW/BofA never calls in my experience....unless you email Barbara DeSoer, President of BofA. I am not on my regular pc right now....so I can't check my email. But I believe it's Barbara.J.Desoer@bankofamerica.com

06-05-2009, 08:12 AM	#5 (permalink)
kateistired Senior Member Join Date: Oct 2008 Posts: 159 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Help!! I have completed a mod with CW recently, and I can tell you that a couple of things that you mentioned are pretty normal (as in have happened to a number of us). After a while, the documents no longer show up online. After I called in a panic, I was told that yes, they had them, but over time we can no longer see them. Also, the rep did tell me that after 30-60 days, they no longer consider the financial info and paystubs "current" so it may be a good idea to call them up and give your info to them again.... As far as sending back your payments, they told me that this would happen if A.) I was past due for several or more payments, and B.) If the payments were not sent certified funds. I decided if they were going to make it that hard for me to pay them while in workout, I simply would stop paying I was 12 months behind when I finally got my mod. By not making my payments, I was able to get myself on good financial ground before the modification came through. I am not advising anyone to do this, however, as it is a decision that each person has to come to on their own.

06-05-2009, 08:26 AM	#6 (permalink)
CFWash Member Join Date: Feb 2009 Posts: 27 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Help!! Thanks for your reply Katie!! You actually made my tummy feel a little better! I will update and fax over new paystubs today!! I just think its so ridiculous that they can't even communicate with people!! I hate calling there because they make me feel like a faliure! It's always "can you pay the balance in full" ugh!! Or they don't have a clue why your calling!? I used Countrywide for all my home loans since 1997 and have never been late before this. It's just so frustrating, I have not slept a whole night since March. Just want this to end and be current!! I'm not a bad person, but I feel like one. I sent a copy of my hardship letter with a small note attached to Barbara Desoer (president of BOA!?) Hoping to hear back soon!! Thank you guys for caring!!

06-05-2009, 10:23 AM	#7 (permalink)
CFWash Member Join Date: Feb 2009 Posts: 27 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Help!! WOW!! I'm impressed!! You guys are awesome!! I sent that e-mail last night along with my hardship letter to Barbara and low and behold, I received a call today from Steven Nielson at the "presidents office" SUPER nice!! Told me that he had all my paperwork that was sent back in March , but now I need to send in updated financials! (I guess I figured that was coming) He also gave me his direct line (in case of questions) and will be calling me as soon as he receives my updated paperwork with the direct # of my "VIP Negotiater" It all sounds so promising!!! Im still praying..... Thanks a million for your advice!! I finally feel like someone has noticed!! God Bless!

06-05-2009, 02:32 PM	#8 (permalink)
kateistired Senior Member Join Date: Oct 2008 Posts: 159 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Help!! Congrats! I am so glad you are on your way! It's a long, aggravating process, but it does seem like more and more modifications are being approved these days! Keep us posted

06-05-2009, 05:22 PM	#9 (permalink)
sherman Senior Member Join Date: Dec 2008 Posts: 65 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Help!! CFWalsh, are you going through NACA or CW/BOA for you loan modification?

06-05-2009, 09:39 PM	#10 (permalink)
CFWash Member Join Date: Feb 2009 Posts: 27 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Help!! I am using Countrywide only right now! However when I opened that letter yesterday that contained my check, I did fill out the application on NACA but I haven't talked to anyone from NACA or faxed any paperwork to them as of yet!? Was hoping to do this with Countrywide / BOA directly! Am I dreaming?!?!? I hope not! I will keep you posted!

06-06-2009, 06:27 AM	#11 (permalink)
sammie04 Senior Member Join Date: Jan 2008 Location: Ohio Posts: 36 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Help!! CFWash Congrats! My situation sounds like an exact of yours. I e-mailed a week ago Barbara and on Monday I also received a call from Steven and then on Tuesday he called me back with my nego, name and direct number and on Wednesday I received a call from Teresa Yeakley who is my nego. She stated she had everything she needed other than a list of our expenses. SOunds like we are both on the right track. I will keep my fingers crossed for us both and all the other's out like us who are fighting to keep our homes!

06-07-2009, 06:13 AM	#12 (permalink)
rozuki Senior Member Join Date: Mar 2009 Location: Long Island NY Posts: 356 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Help!! Sammie04, I have the same negotiator and she never called me. I called her and left a voicemail and am still waiting for a callback. So tomorrow, I start calling her every hour until I speak with her....

06-07-2009, 01:44 PM	#13 (permalink)
lookahead Junior Member Join Date: Mar 2009 Posts: 4 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Help!! Thank you for the information on this thread. I just sent off an email to Barbara with hardship letter attached. I have tried every day for a week at seven times daily to get ahold of the person they say is my negotiator and no response back. My foreclosure sale date is June 15, 2009 so I am stressed out to say the least. I will keep you posted.

06-24-2009, 05:12 PM	#14 (permalink)
CFWash Member Join Date: Feb 2009 Posts: 27 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Help!! Sorry it has been a few since my last post!! UPDATE!! Faxed all the "updated" documents to the 2 numbers that Steven Nielson had given me! Waited to hear back (nothing). Monday I recieved a fed-ex package from Bac "Home Retention Group" in Tx. the letter also has the FannieMae logo on it. Calling it a "new government program" "The Home Affordable Modification Program" it states that if qualified I will be offered a new affordable mortgage payment for a three month trial period. After a successfull trial period a new loan mod agreement will be sent to me. I called the number on the letter and spoke to James. He knew nothing of my existing loan mod request that has been in place since March?? Apparently this is a completely different program. DOESN'T ANYONE COMMUNICATE?? He asked me all the same questions again (as he could not access any of my documents already sent in) then he told me to wait for another fed-ex package and it will tell me what to do next!! WHAT?? He also said I should call Steven back and ask the status on that end. I called Steven (presidents office) back got voice message saying he was out of town but for immediate attention call a different extention. I spoke with Jasmine who said that my account was still not issued a negotiator yet and was wondering why?? ME TOO?? She said she had all the paperwork needed and would have a negotiator to me within 24 hours. That was yesterday. Today I recieved a call from my negotiator Terry Berrigan has anyone worked with her? She seemed nice, I told her about the letter I had recieved from BAC / FannieMae she said that FannieMae is the investor on my account but knew nothing about that letter. All she said was that James "gave me too much information" WHATEVER!! So now Im confused because I feel like I have 2 mods going at the same time with the same company and they don't even know about eachother!!!

07-11-2009, 11:10 AM	#15 (permalink)
SleeplessInSeattle Member Join Date: Jul 2009 Posts: 10 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Help!! I really hope the people in this thread keep the conversation going. This is the most similar to my situation - no NACA (yet) - call from Steven N - trying to figure out what will / should happen next... Sammie04 - what's your status?

07-14-2009, 06:49 PM	#16 (permalink)
CFWash Member Join Date: Feb 2009 Posts: 27 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Help!! Hi Sammie, Sorry I just read your post! I have started a new thread under Approved Mod with BofA!! Good Luck!! Hopefully yours will come soon!!

07-14-2009, 06:54 PM	#17 (permalink)
kr1959cw Senior Member Join Date: Apr 2009 Posts: 87 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Help!! Sammie, my story is very simular to this story also...did you have a post with your situation? Just wondering, I am still waiting....and waiting....

07-14-2009, 07:03 PM	#18 (permalink)
CFWash Member Join Date: Feb 2009 Posts: 27 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Help!! kr1959cw, Have you written an e-mail to Barbara yet?? Seems to get peoples attention! Good luck to you and keep at it!!

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