countrywide/BOA horror story, again! - Loan Modification Forum

sammie04 · 05-30-2009, 10:54 AM

I was a frequent browser/member a year or so ago but with my successful modification and life in general I have been away for a while. Unfortunately, we are having to deal with cw/boa again. My situation 18 months ago was do to marital troubles. Now its do to loss of income (not total but pay cuts) we are having to deal with all this again. I called cw after we fell behind 1 payment, they wanted to do the typical, payment plan, blah,blah,blah I stated that no, what I wanted was to get my interest decreased, we are paying 9.49 and that the last time they helped all they did was add past due intrest and taxes to my loan and increase by pmts by 200-300 a month and call it a modification. This time I told them I wanted a true modification, I have a adjustable, and it's set to go at the end of the year, sorry I ramble

anyway, I advised I wanted to apply for a modification that would this time help. They had me fax all the information along with hardship, etc, that was mid-march and to date nothing. I call every other day, they all tell me the same thing, it's still actively process (which according to them is a good sign, yea right I want to say) but I'm getting so frustated because they can't tell me if I have a nego, etc like the last time. I see from reading the site again that it looks like they just keep you hanging and then docs show in the mail. Should I wait, should I contact NACA or someone else who might be able to help. I am in Ohio and we are unnderwater somewhat but not the huge amounts some members are seeing. We owe approx 175000 and probably could sell for 150,000 at most. I e-mailed a letter today to Barbara DeSoer whose name I picked up in the last few days from reading the posts. Can anybody give me some advise or suggestions?

Confused! · 05-30-2009, 10:57 AM

Your email to Barbara should get the ball rolling! You'll probably be getting a call soon.

sammie04 · 05-30-2009, 11:55 AM

Thanks, I sure hope so. I swore the last time I went through this I was going to loose my mind, I'm sure I will this time!

bluekayal · 05-30-2009, 12:10 PM

Thank you so much for the information and email ids here. I wrote about our situation, and lo and behold there was a phone call. And as promised by the caller, the Bofa Loss mitigation dept is working with us.
They say that the Making Homes affordable Program is the best in our situation. Asked me to speak to them around the middle of June when they will have all the info. any advice?

sammie04 · 05-30-2009, 05:50 PM

I don't think the making home affordable will work for us because by just a hair we are not at the 31 or 34 percent they want you to be. We're close enough to it touch it but with these people I'm not even counting on that. So I'm not sure what they have in mind when they said we prequalified for a modification. I just wish they would tell us something!!!

Evan Bedard · 06-01-2009, 10:46 AM

Hi bluekayal,

Sounds good looks like the ball is rolling. But one thing they will usually say is to call them back in a couple weeks, you should follow up with them at least once a week until your modification is completed. Stay strong and keep us posted on your progress

mrsnissyq · 06-01-2009, 11:01 AM

Quote:

Originally Posted by Confused!

Your email to Barbara should get the ball rolling! You'll probably be getting a call soon.

I am interested...who is this Barbara person. (Sorry, its been awhile since I have been on this site.) We have been in active processing since December and nothing. Any advice would be great!

Thanks

sammie04 · 06-01-2009, 03:02 PM

I am not sure of her exact title with Bank of America but I got her name thru some of the posts and I e-mailed her on Saturday and I just got home from work today and amazingly there was a message on my answering machine from a Stephen in customer relations (with a direct ext, surprise!!

) and when I just called him back he told me that he wanted to let me know that they had all they need and would be moving my file to a negoiator for the final phase. He also stated after he had the nego name he would be more than happy to call me back with the name and ext. Now I'm a little excited but I'm also still not comfortable yet because we all know the horror that these people can cause. I'll keep you posted but my advice would be to definetely e-mail barbara desoer because it sure seemed to due the trick.....Keep the faith

Cassietw · 06-01-2009, 03:08 PM

She is the President of B Of A Home Loans....

Barbara J. Desoer
President Home Loans and Insurance
Bank of America
100 North Tryon St.
Charlotte, NC 28255
barbara.j.desoer@bankofamerica.com

sammie04 · 06-01-2009, 06:15 PM

Cassietw

Thanks. I knew she was in a "BIG" office but I could not rememeber the exact. I just knew alot of people had listed her in their posts.

mrsnissyq · 06-02-2009, 11:26 AM

Wow, thanks to both of you!

I am going to try to contact her. I wrote to CWs presidents office back in March and it did nothing for us. So I am gonig to try Barbara!

Thanks!

sammie04 · 06-02-2009, 03:59 PM

Well I received a call again today as promised in my previous thread from steven again in the customer contact division and he gave me the name of my negoiator, it's Teresa Yeakey. He advised she should contact me within 24-48 hours. I just got home from work and she had already left me a message. So I am hoping this is all good. Can anyone tell me if they have heard of her before or worked with her? Wish me luck!

sammie04 · 06-02-2009, 04:06 PM

Can anyone tell me if they have heard of a nego, by the name of Teresa Yeakey. This is the person assigned to my file. I will tell you e-mailing Barbara DeSoer has definetley gotten the ball rolling. I did that Saturday and I got a call yesterday from customer contact and then today from the same gentlemen with my nego, name and after that a message from her to call. Wow!!!! Of course, I am really nervious but I am taking it all as a good sign. Wish me luck and keep your fingers crossed...

Confused! · 06-02-2009, 04:15 PM

Hey, that's about where I am at now too! Different negotiator though, and she hasn't called me yet. There was an unknown name & number on my caller id today, but no message, so not sure if that was my nego or not. So glad the Barbara e mail seems to have gotten you somewhere! Have you checked your account under workout info, does it say anything new yet?

sammie04 · 06-02-2009, 05:45 PM

my caller id said California with area code and then all zero's and that is the same number as the Steve that called me yesterday and today. Hopefully they will get ahold of you soon. I tried to check c/w website but it isn't coming up so I'm not sure if they are having problems because I can pull up BoA but when I try to get into c/w thru there it's also not coming up. How frustrating. I was hoping maybe to see something different than active/active processing. Keep the faith and keep me posted on your progress. I'll let you know how mine goes after this Teresa calls me back.

dthom · 06-02-2009, 05:51 PM

They are having problems with the CW part of website. I have been unable to get thru also, another poster, Denised has also said they could not get thru either. Good Luck sammie04 with your mod. NACA submitted 1/23 and still waiting, but hopeful to hear good news soon also.

sammie04 · 06-06-2009, 06:18 AM

I spoke with my nego, wednesday and she has stated she has everything she needs othr than a list of our monthly expenses. Can anyone tell me the approximate amount that they look for in surplus for a modification. We are right around the 275 mark but I can tweak if that is to much or not enough. I have to fax to her monday because she was out of the office thursday/friday so I really need some help as to this last part. my nego advised after she has this is takes aprox 7-10 for her part but could be shorter or could be a little longer, has anyone dealt with this to know what comes next after this part. Is she the one that sends the docs if they approve my mod? Thanks for all the help. This is the best site to help you keep from just loosing or mind or sitting around crying all day because it's such a frustrating process!

sarge · 06-06-2009, 06:50 AM

Good morning sammie,

As far as the numbers go I would think you would want to give them true numbers. You don't want them to cancel the mod later because you falsified documents.

rozuki · 06-07-2009, 05:49 AM

Sammie04,

I also contacted the president of BofA, received a letter this week that my senior negotiator is Theresa Yeakey. I called her number, left a message and have not received a call back.

Other than receiving a voicemail (no message???) from the 805 000-0000 number about 2 days after my initial email of two weeks ago...I can't get a response from this person.....I will try again tomorrow.

sammie04 · 06-07-2009, 07:23 AM

Rozuki

When I spoke with Teresa on Wednesday she did advise to fax her my expense information on Monday because she was going to be out of the office this past Thursday and Friday so if you do call monday hopefully you will be able to get ahold of her. Keep the faith.

Wender · 06-07-2009, 08:14 AM

hi-
I'm in the same process....I'm putting all my paperwork together. When you completed your expense report, did you show a surpluss or did you come back short every month. I'm not sure whether I should submit our expenses as it has been or what we've been cutting back on.

I'm asking because my expense report reflects what my budget will look like once I modify our personal spending. Things I'm cutting back on are gas, healthclub memberships, food expenses, etc. With these cut backs we still come up short. I spoke with hope now and they said that CW-BOA could modify my loan as low as 2% for the next 5 years, which would reduce my payment by half. With a loan modification and the budget plan I worked out, we will be able to survive on our income till things get better. If we don't get a loan modification, then we will be short every month.

Any advise would be appreciated.

thanks
wender

sammie04 · 06-09-2009, 03:15 PM

okay, now I am completely comfused. I spoke with my nego last wednesday and faxed my expenses on 06/08/09, she stated she would be out of the office last thursday/friday and back on monday. Yesterday in our door was a package from fed-ex from cw/BoA, it was a modification but essentialy all they did was add the past due to our balance and ask for no upfront funds and they even state in the letter we have 30 days to get docs back. It says our first pmt will be August 1 and no where is the nego's name. It says home retention team. They didn't modify anything and it increased our pmt by 100. on the website under the workout it states approved and that my nego should be calling and we should have docs in the mail and that they are time sensitive and needs to be sent back within 10 days yet it also says if we have not received them or a call by 08/07/09 to then call back. What the h*ll. I really don't know what to do now. Any thoughts!

rozuki · 06-09-2009, 03:27 PM

Sammie04,

Looks like they routed you to the Home Retention group. I would call and tell them it is unacceptable to you (if in fact it is...).

Teresa Yeakey is my sr. negotiatior, but when she finally called me back...said she cannot tell me anything because I am with NACA.

My suggestion is to go with NACA...since it seems you are already getting the runaround!

NACA

Go to the homesave area on the website.....

sarge · 06-09-2009, 03:46 PM

Same old same old sammie04. They did that to us and many others here as well. That kind of crap is a waste of time and money. Call them up and tell them it is not acceptable. If you aren't working with NACA I would echo rozuki and get started.

05-30-2009, 10:54 AM	#1 (permalink)
sammie04 Senior Member Join Date: Jan 2008 Location: Ohio Posts: 36 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	countrywide/BOA horror story, again! I was a frequent browser/member a year or so ago but with my successful modification and life in general I have been away for a while. Unfortunately, we are having to deal with cw/boa again. My situation 18 months ago was do to marital troubles. Now its do to loss of income (not total but pay cuts) we are having to deal with all this again. I called cw after we fell behind 1 payment, they wanted to do the typical, payment plan, blah,blah,blah I stated that no, what I wanted was to get my interest decreased, we are paying 9.49 and that the last time they helped all they did was add past due intrest and taxes to my loan and increase by pmts by 200-300 a month and call it a modification. This time I told them I wanted a true modification, I have a adjustable, and it's set to go at the end of the year, sorry I ramble anyway, I advised I wanted to apply for a modification that would this time help. They had me fax all the information along with hardship, etc, that was mid-march and to date nothing. I call every other day, they all tell me the same thing, it's still actively process (which according to them is a good sign, yea right I want to say) but I'm getting so frustated because they can't tell me if I have a nego, etc like the last time. I see from reading the site again that it looks like they just keep you hanging and then docs show in the mail. Should I wait, should I contact NACA or someone else who might be able to help. I am in Ohio and we are unnderwater somewhat but not the huge amounts some members are seeing. We owe approx 175000 and probably could sell for 150,000 at most. I e-mailed a letter today to Barbara DeSoer whose name I picked up in the last few days from reading the posts. Can anybody give me some advise or suggestions?

05-30-2009, 10:57 AM	#2 (permalink)
Confused! Senior Member Join Date: Apr 2009 Posts: 94 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: countrywide/BOA horror story, again! Your email to Barbara should get the ball rolling! You'll probably be getting a call soon.

05-30-2009, 11:55 AM	#3 (permalink)
sammie04 Senior Member Join Date: Jan 2008 Location: Ohio Posts: 36 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: countrywide/BOA horror story, again! Thanks, I sure hope so. I swore the last time I went through this I was going to loose my mind, I'm sure I will this time!

05-30-2009, 12:10 PM	#4 (permalink)
bluekayal Junior Member Join Date: May 2009 Posts: 2 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: countrywide/BOA horror story, again! Thank you so much for the information and email ids here. I wrote about our situation, and lo and behold there was a phone call. And as promised by the caller, the Bofa Loss mitigation dept is working with us. They say that the Making Homes affordable Program is the best in our situation. Asked me to speak to them around the middle of June when they will have all the info. any advice?

05-30-2009, 05:50 PM	#5 (permalink)
sammie04 Senior Member Join Date: Jan 2008 Location: Ohio Posts: 36 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: countrywide/BOA horror story, again! I don't think the making home affordable will work for us because by just a hair we are not at the 31 or 34 percent they want you to be. We're close enough to it touch it but with these people I'm not even counting on that. So I'm not sure what they have in mind when they said we prequalified for a modification. I just wish they would tell us something!!!

06-01-2009, 10:46 AM	#6 (permalink)
Evan Bedard LoanSafe.org Homeowner Guide Join Date: Aug 2007 Location: Southern California Posts: 2,168 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: countrywide/BOA horror story, again! Hi bluekayal, Sounds good looks like the ball is rolling. But one thing they will usually say is to call them back in a couple weeks, you should follow up with them at least once a week until your modification is completed. Stay strong and keep us posted on your progress __________________ Keep Fighting! Evan Bedard LoanSafe.org Support Team Please donate via paypal to LoanSafe.org to help keep this forum going The comments by me and the materials available at this web site are for informational purposes only and not for the purpose of providing legal advice. Most of the information you find here is easily available on the internet. You should contact your attorney to obtain advice with respect to any particular issue or problem. The opinions expressed at or through this site are the opinions of the individual author and may not reflect the opinions of the firm or any individual attorney. Please Read our Privacy Policy and Legal Disclaimer Here.

06-01-2009, 03:02 PM	#8 (permalink)
sammie04 Senior Member Join Date: Jan 2008 Location: Ohio Posts: 36 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: countrywide/BOA horror story, again! I am not sure of her exact title with Bank of America but I got her name thru some of the posts and I e-mailed her on Saturday and I just got home from work today and amazingly there was a message on my answering machine from a Stephen in customer relations (with a direct ext, surprise!!) and when I just called him back he told me that he wanted to let me know that they had all they need and would be moving my file to a negoiator for the final phase. He also stated after he had the nego name he would be more than happy to call me back with the name and ext. Now I'm a little excited but I'm also still not comfortable yet because we all know the horror that these people can cause. I'll keep you posted but my advice would be to definetely e-mail barbara desoer because it sure seemed to due the trick.....Keep the faith

06-01-2009, 03:08 PM	#9 (permalink)
Cassietw Senior Member Join Date: Feb 2009 Location: Foothills-Los Angeles Posts: 486 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: countrywide/BOA horror story, again! She is the President of B Of A Home Loans.... Barbara J. Desoer President Home Loans and Insurance Bank of America 100 North Tryon St. Charlotte, NC 28255 barbara.j.desoer@bankofamerica.com

06-01-2009, 06:15 PM	#10 (permalink)
sammie04 Senior Member Join Date: Jan 2008 Location: Ohio Posts: 36 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: countrywide/BOA horror story, again! Cassietw Thanks. I knew she was in a "BIG" office but I could not rememeber the exact. I just knew alot of people had listed her in their posts.

06-02-2009, 11:26 AM	#11 (permalink)
mrsnissyq Senior Member Join Date: Mar 2008 Posts: 103 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: countrywide/BOA horror story, again! Wow, thanks to both of you! I am going to try to contact her. I wrote to CWs presidents office back in March and it did nothing for us. So I am gonig to try Barbara! Thanks!

06-02-2009, 03:59 PM	#12 (permalink)
sammie04 Senior Member Join Date: Jan 2008 Location: Ohio Posts: 36 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: countrywide/BOA horror story, again! Well I received a call again today as promised in my previous thread from steven again in the customer contact division and he gave me the name of my negoiator, it's Teresa Yeakey. He advised she should contact me within 24-48 hours. I just got home from work and she had already left me a message. So I am hoping this is all good. Can anyone tell me if they have heard of her before or worked with her? Wish me luck!

06-02-2009, 04:06 PM	#13 (permalink)
sammie04 Senior Member Join Date: Jan 2008 Location: Ohio Posts: 36 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	CW/BOA horror story again! Can anyone tell me if they have heard of a nego, by the name of Teresa Yeakey. This is the person assigned to my file. I will tell you e-mailing Barbara DeSoer has definetley gotten the ball rolling. I did that Saturday and I got a call yesterday from customer contact and then today from the same gentlemen with my nego, name and after that a message from her to call. Wow!!!! Of course, I am really nervious but I am taking it all as a good sign. Wish me luck and keep your fingers crossed...

06-02-2009, 04:15 PM	#14 (permalink)
Confused! Senior Member Join Date: Apr 2009 Posts: 94 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: countrywide/BOA horror story, again! Hey, that's about where I am at now too! Different negotiator though, and she hasn't called me yet. There was an unknown name & number on my caller id today, but no message, so not sure if that was my nego or not. So glad the Barbara e mail seems to have gotten you somewhere! Have you checked your account under workout info, does it say anything new yet?

06-02-2009, 05:45 PM	#15 (permalink)
sammie04 Senior Member Join Date: Jan 2008 Location: Ohio Posts: 36 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: countrywide/BOA horror story, again! my caller id said California with area code and then all zero's and that is the same number as the Steve that called me yesterday and today. Hopefully they will get ahold of you soon. I tried to check c/w website but it isn't coming up so I'm not sure if they are having problems because I can pull up BoA but when I try to get into c/w thru there it's also not coming up. How frustrating. I was hoping maybe to see something different than active/active processing. Keep the faith and keep me posted on your progress. I'll let you know how mine goes after this Teresa calls me back.

06-02-2009, 05:51 PM	#16 (permalink)
dthom Senior Member Join Date: Oct 2008 Location: St.Clair Shores,Michigan Posts: 699 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: countrywide/BOA horror story, again! They are having problems with the CW part of website. I have been unable to get thru also, another poster, Denised has also said they could not get thru either. Good Luck sammie04 with your mod. NACA submitted 1/23 and still waiting, but hopeful to hear good news soon also.

06-06-2009, 06:18 AM	#17 (permalink)
sammie04 Senior Member Join Date: Jan 2008 Location: Ohio Posts: 36 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: countrywide/BOA horror story, again! I spoke with my nego, wednesday and she has stated she has everything she needs othr than a list of our monthly expenses. Can anyone tell me the approximate amount that they look for in surplus for a modification. We are right around the 275 mark but I can tweak if that is to much or not enough. I have to fax to her monday because she was out of the office thursday/friday so I really need some help as to this last part. my nego advised after she has this is takes aprox 7-10 for her part but could be shorter or could be a little longer, has anyone dealt with this to know what comes next after this part. Is she the one that sends the docs if they approve my mod? Thanks for all the help. This is the best site to help you keep from just loosing or mind or sitting around crying all day because it's such a frustrating process!

06-06-2009, 06:50 AM	#18 (permalink)
sarge Senior Member Join Date: Mar 2009 Location: Coastal NC Posts: 307 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: countrywide/BOA horror story, again! Good morning sammie, As far as the numbers go I would think you would want to give them true numbers. You don't want them to cancel the mod later because you falsified documents.

06-07-2009, 05:49 AM	#19 (permalink)
rozuki Senior Member Join Date: Mar 2009 Location: Long Island NY Posts: 356 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: countrywide/BOA horror story, again! Sammie04, I also contacted the president of BofA, received a letter this week that my senior negotiator is Theresa Yeakey. I called her number, left a message and have not received a call back. Other than receiving a voicemail (no message???) from the 805 000-0000 number about 2 days after my initial email of two weeks ago...I can't get a response from this person.....I will try again tomorrow.

06-07-2009, 07:23 AM	#20 (permalink)
sammie04 Senior Member Join Date: Jan 2008 Location: Ohio Posts: 36 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: countrywide/BOA horror story, again! Rozuki When I spoke with Teresa on Wednesday she did advise to fax her my expense information on Monday because she was going to be out of the office this past Thursday and Friday so if you do call monday hopefully you will be able to get ahold of her. Keep the faith.

06-07-2009, 08:14 AM	#21 (permalink)
Wender Senior Member Join Date: Jun 2009 Posts: 46 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: countrywide/BOA horror story, again! hi- I'm in the same process....I'm putting all my paperwork together. When you completed your expense report, did you show a surpluss or did you come back short every month. I'm not sure whether I should submit our expenses as it has been or what we've been cutting back on. I'm asking because my expense report reflects what my budget will look like once I modify our personal spending. Things I'm cutting back on are gas, healthclub memberships, food expenses, etc. With these cut backs we still come up short. I spoke with hope now and they said that CW-BOA could modify my loan as low as 2% for the next 5 years, which would reduce my payment by half. With a loan modification and the budget plan I worked out, we will be able to survive on our income till things get better. If we don't get a loan modification, then we will be short every month. Any advise would be appreciated. thanks wender

06-09-2009, 03:15 PM	#22 (permalink)
sammie04 Senior Member Join Date: Jan 2008 Location: Ohio Posts: 36 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: countrywide/BOA horror story, again! okay, now I am completely comfused. I spoke with my nego last wednesday and faxed my expenses on 06/08/09, she stated she would be out of the office last thursday/friday and back on monday. Yesterday in our door was a package from fed-ex from cw/BoA, it was a modification but essentialy all they did was add the past due to our balance and ask for no upfront funds and they even state in the letter we have 30 days to get docs back. It says our first pmt will be August 1 and no where is the nego's name. It says home retention team. They didn't modify anything and it increased our pmt by 100. on the website under the workout it states approved and that my nego should be calling and we should have docs in the mail and that they are time sensitive and needs to be sent back within 10 days yet it also says if we have not received them or a call by 08/07/09 to then call back. What the h*ll. I really don't know what to do now. Any thoughts!

06-09-2009, 03:27 PM	#23 (permalink)
rozuki Senior Member Join Date: Mar 2009 Location: Long Island NY Posts: 356 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: countrywide/BOA horror story, again! Sammie04, Looks like they routed you to the Home Retention group. I would call and tell them it is unacceptable to you (if in fact it is...). Teresa Yeakey is my sr. negotiatior, but when she finally called me back...said she cannot tell me anything because I am with NACA. My suggestion is to go with NACA...since it seems you are already getting the runaround! NACA Go to the homesave area on the website.....

06-09-2009, 03:46 PM	#24 (permalink)
sarge Senior Member Join Date: Mar 2009 Location: Coastal NC Posts: 307 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: countrywide/BOA horror story, again! Same old same old sammie04. They did that to us and many others here as well. That kind of crap is a waste of time and money. Call them up and tell them it is not acceptable. If you aren't working with NACA I would echo rozuki and get started.

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