B of A account info check
Check your account status online.
You can log on to
Countrywide Home Loans- Equity, Refinance, and Purchase to check this.
Once you log in, you will see in the upper left corner of the screen, "Account Options" and under that, "My account summary". Click on "My home loans" to retrieve your account information. You will now find an expanded menu bar on the far left of your screen. Scroll down to "Financial hardship" and click on "Workout information". You will see two sections, "Documents Received" and "Current Workout Status".
Under the workout status, you should see detailed information that your file is under review and a date when more information will be available (and instructions not to call before that date). I believe the intention here is to avoid excessive phone calls and give them adequate time to process your request. You will also see "Information as of" fill in the date, "Workout stage", and "Phase/Sub-Phase".
You may not see anything under "Documents Received" yet. It does take some time as the information you faxed must be scanned and uploaded into the system. Do not panic...if you've gotten this far, the negotiator has your documents in hand!
Here is what the screen will look like:
| Workout Status Details: | Your request for assistance is under review. During the review process, a thorough examination and analysis of your loan will be completed. During this time, we may or may not need additional information from you. It is common that you will not hear anything from us during the review period, but please be advised that all collections activities have been temporarily suspended during this review period. We expect more information to be available on 09/21/2009. If your status remains unchanged after the 09/21/2009, please call and speak to a customer service representative. Please do not call back before 09/21/2009 as that will delay the process. Please respond promptly to any calls or requests that you may receive from us during this period. Lack of response will cause your workout to be cancelled. |
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