CW Shocked Me!

[Katie3773]

As I sit here living this with all of you people, I think WOW, REALLY Countrywide, Really?? I'm thinking they think I'm an idiot, it's rather insulting! I am in the third, yes third supposed modification process, ya know cuz they lost my docs, oh I never sent them back the garbage modification ON TIME, Oh and my financials didn't look good, but they have this really good mod that just came out and I look to have a "A+" application, so here I sit waiting on the THIRD while they take FULL action of foreclosure in front of my face, on my little place on the universe... I run straight to and call everytime I get a notice/ registered letters etc. BUT, the kid in INDIA tells me"BE PATIENT THIS TAKES TIME, they will not move forward, while the process is on going, you SEE" wHATEVER!! So I just called them and asked them if they recieved all my paperwork for the third mod THAT I NEVER FAXED and the snotty 19 year old, bubble gum popping, attitude having kid says "YES we are just backed up, as you may imagine. Everything looks good, just wait and send no money and do not worry" (cuz she said so, she represents my lender, you know CW) gave me another date and to not call before then and they will be able to tell me the outcome and my long awaited fate....YA RIGHT!!!!!!!!! REALLY COUNTRYWIDE????? Actually people I am so disgusted, I need an attorney, do not know who to trust the last of my monies too, that would possibly be used to get into an apartment because my 14 y/o who was raised here his whole life DOES NOT LIKE SLEEPING IN TENTS, oh and my two dogs that have both lived here for ten of the 14 years, can't go to an apartment, and I'm not inhumane anyway! It's an educated guess and a hugh risk, to try to trust anyone anymore because look where that got me fast! Oh and the slum bokedown brokers are doing mods<------REALLY? You're gonna take my money and do the same thing I can do for myself??? I go out on a limb, get a check cut to an attorney, finally make peace with my decision, am not asking for a miracle here, feeling confident I gather my gagilllion documents, write my letter, put everything in a pretty big envelope to overnight and I had to email Mr. Henderson to get the overnight address because I could not find the sticky I wrote in on, in anticipation of his email back I get Henderson is no longer working here or whatever, WHAT??? I am fortunate to not have sent in the docs, for my file and check would be I'm sure sitting in a larger pile, and assigned to no one, or the person they kept who just now has a larger work load, and now a ex employee who I felt somewhat comfotable with telling me not to worry, he'll let me know what to do, but they fired him supposedly? Then calling the comapny and leaving a message of my concerns, because I am sure they foresaw all of this, and I just wanted to entertain the thought that ok, I am sure we can work thru this.. TO HEAR NOTHING!! (i am supposed to be happy here, guys) Not to mention my time spent ON THEIR paperwork because I have nothing else to do, like try to survive, keep my head in the game,smile and pretend I'm not sick inside, like the feeling I had when I signed the Wonderful jumbo surpiSe oh and what a wonderful surprise it had been. I take responsibility for my part in this, I was a somewhat uneducated in real estate and morgage,homeowner at 21 but this seasoned broker was sure making a lot of sense and picking a payment was even gonna be fun, cuz you know need extra cash at Christmas, PICK A PAYMENT, Wanna get caught up on your bills, cause you are OF the 7 day a week working poor? just pick a payment..I was fine !! I was lead to believe that somehow this was only to help me and end up saving me thousands (IT was thousands, oh like $28,000, all the while I should have heard them laughing all the way to the bank)....I am at a crossroad and I am running out of time, I mean time is of essence here, I WANT SOME ADVICE on what you think I should do? I want to fight for my home, I understand it is only a possestion, but I worked tooth and nail for it and I'm fighting tooth and nail to keep it!!!! Should I take a leap of faith? Sure I'll get modified, with an Attorneys help or even with my own doings! I am not sure how I would be able to handle another scam, the thought that their out there doing it sickens me but, that goes with the territory..I am very comfortable walking away if every avenue has been exausted, why can't they just work with me to have comfortable payments, I don't care about the principle reduction as long as we can extend the life of the loan, anything that works, to SAVE MY HOME,HELP!!! CW really shocked me, I suddenly felt like a goldfish in a shark tank, with the dreary reality, that I fell for their tricks and garbage run around, get off the merry- go round and fight! Thank you very much to you oh so kind people for this forum!

[teenut]

I feel your pain Katie3773. I tried to work with CW for 3 months with no success. I took the advice from the wonderful people on this site and sought the help of NACA to fight along with me. I just found out today my MOD was approved. I am now 5 months behind and this is such good news. If this is the only property you own, I strongly suggest giving them a call. At this point, it couldnt hurt.

[zunkman]

Cw has INSULTED my inteligence many times and am not sure were to turn however I just went the the WHITE HOUSE HOME PAGE,there OBAMA is feildING QUESTIONS from us!! YES US LITTLE PEOPLE!!! Go there and ask him a question, I wrote one letting him know that mortgage companys (CW) and others are not helping us..WE NEED HELP ! just not bing coprorations!!!!
until them I will keep calling CW till they get it right!!!
HANG IN THERE....YOU ARE NOT ALONE!!!!!!

[zunkman]

try naca katie3773, Its the next step for you........hope it works, let us know...GOOD LUCK!!!!!!!!!

[Katie3773]

Thank you, I am going to give it a shot. I totally unloaded in my reply but, I must say I feel a bit better so thank you, for your time...haha. I will let you know the outcome. I will give Obama a note through his site, what should I say? I am so angry, I probably should not at this time. For some reason, every time I hear OBAMA to the rescue, they most definately aren't talking to me cause I don't qualify! Question if I or everyone on here facing fore closure doesn't qualify WHO DOES!!! Don't get me wrong I'm not bashing the President, I just wonder if he really knows our pain and confussion...there i go again....

[gray517]

here is the link for Naca (we are 1 of the many Naca success stories, our mod is completed and done thanks to Naca) after you do the 10 step submission, schedule a phone counseling appointment with Naca, then printout your fax cover sheet (from thier website) and fax to them the required docs, it will make your phone appointment go much faster, going to a workshop is not required for homesave program.

a. 1 month paystubs
b. mortgage statement
c. homeowners insurance info (coverage and premium)
d. last property tax bill or notice
e. 2 months bank statements


https://www.naca.com/refinance/refin....jsp?menu=refi

[zunkman]

kATIE, i have the same exact thoughts as you do, In my opinion OBAMA means to help us little people however he is trusting the banks and mortgage companies to do the right thing and help us and they are not and he needs to know this and fix this!!In my opinion He gave the bail out money to the wrong peopleThey are crooks!!! Remember the old saying...once a crook always a crook!!! Anyway read some of those questions for OBAMA and VOTE for the ones in the home / mortgage secter, its called something like that,please vote for the good questions too that OBAMA may answer,The ones asking him to give us the bail out money instead of the big business are the best and let him know your not being helped out!! WE NEED TO SPEAK LOUD!!!!!!

[NCRaider]

Wow @teenut -- NACA actually did something for you?!?! NACA has officially succeeded in having our loan mod request denied, 1 year after the fact, and 2 weeks after telling us it was accepted. After 1 year of constant phone calls, emails, being told to not call Countrywide, then to call them, being told they've submitted the loan mod request back in June when they didn't do it until August, being told we have to submit all financial information AGAIN, and then told we don't have to, being told we have a better chance of getting priority assistance if we go to DC and march on their behalf....I think NACA is a sham. I'm glad that you had some luck...maybe it's a regional thing or something, I don't know. But we got the announcement last week, and now Countrywide says they will start foreclosure shortly and the house will be transferred to HUD, and sent us a form to fill out to ask HUD if we can stay in the house while it is being transferred to them.

The reason for the denial? Negative income, yet the information we gave the staff member at the regional office one year ago showed positive income of approx. $150 a month. He wrote down what we told him were our monthly expenses (at least we thought he did) and he didn't give us a copy of the form he was filling out at the time. Silly of us to believe he actually wrote down what we said! So we are going to his office today and requesting a photocopy of what was actually submitted. We are ready to pay at least half, more than likely 75% of what we are behind (which is 11 months...yes, we actually contacted NACA BEFORE we were behind...so much for being proactive!) to Countrywide if that will stop the foreclosure from occurring. But we don't even know if they'll accept it...the denial letter said we had to pay everything that is behind. Is that the case still, even with the new Homeowners Loan Modification Act?

If anyone has any suggestions on what to do next -- we've called FHA and HUD (since it is a FHA mortgage), but they have continuously told us to keep sticking with NACA, only God knows why -- I'd love to hear them. We don't want to lose our home...we just want lower payments, that's all. Our interest rate is nearly 8% and we just want to get a decent rate, like 5 or 6%.

Any and all help is appreciated!

[NCRaider]

@gray517 -- congrats to you, but I do want to warn everyone, NACA does not work that easily and quickly in all cases. Maybe it's just North Carolina, I don't know. We were told we had to go to a workshop to participate in Homesave, and then after submitting online we had to come into the office in order to continue the process, and this was 6-7 weeks after going to the workshop. Definitely not the same process that you went through.

[Irish Gal]

NCRaider,

NACA has come through for lots of folks w/ better deals than they would have gotten on their own. I do support and believe in NACA and its mission. Having said that, my experience with it was less than satisfying also. I'm in so cal. The closest office to me was L.A. I did the workshop there. It was a spanish speaking one (I'm not bilingual, but they told me it was ok to attend that one ). So I attended to do what was required to get the help. I met a nice English speaking agent there that I discussed housing issues w/ throughout the seminar. He got me through the process. After the required seminar, although I was one of the first one's in line to talk to a NACA rep, they then announced folks would be seen by letter of last name. So, I was pushed back in the process. It was an unorganized, madhouse w/ everyone speaking in Spanish (only). After doing the in-person process at the seminar, they informed a NACA counselor would call me for an appt. I later found out that that would takes 2-3 mos. I wasn't happy about that. The NACA phone system and/or the folks who answered were a nightmare. I left several msgs. No one ever returned my calls. So, I was not impressed with NACA from a first-hand account. It's an overwhelmed, grass-roots organization that means well, but is not a consistently well-oiled machine re customer service (IMO). Hey, it's free. So, folks can't really complain. And, I'm sure some offices/locations are better than others. The L.A. office caters to the Hispanic population. It was the closest office for me. I think they now do tel consults for folks who are too far away, but a year ago I don't think they were doing that. But, most folks love it (even if the process was not the best) if they were able to get a good deal in the end. But, for those like you, who feel it didn't help at all, I can understand your deep disappointment and frustration. I walked away from the process as I decided to short sell or walk. I'm too underwater. Good luck. Keep us posted.

[zunkman]

ok, I just found out finally today that I was DENIED from CW, now what can I do I own a home here in california and a home in VEGAS(rental), can NACA help?

[NCRaider]

@Irish Gal -- we came to the same conclusion as well, that NACA is a grassroots org that is definitely overwhelmed. But we also got a shady counselor too...even the supervisor didn't understand why our counselor wasn't responding to us (and some other clients that complained also) and didn't submit our loan mod request until 5 months later. I now have a copy of what he entered as expenses in our request vs. what we entered via the web, and sure enough, the guy increased the amount of our monthly expenses by $300, and included another $500 of liabilities that do not exist...including $300 of charge off/collections when we have ZERO, and student loan payments that are in forebearance. This all left a deficit of about $650, vs. the surplus of $150 that we came to him with. I'm not sure what the next step is...is it even worth complaining about this, or just resubmitting (which it seems like we'll have to do regardless) and getting verification of the affordability calculation prior to the loan mod going to CW?

*** did give me the number to CW's Advocacy Team in another thread -- here's the link:

NACA/CW SUCCESS!! Finally Oh my!!!!

Maybe they can help you with your situation -- good luck and let us know how it goes!