Hello to all. I'm so glad I found this site. I have been working with CitiMortgage since Mid December 2008 for some kind of modification. I started the process while we were still current as I knew with our situation (husband was laid off starting beginning of december) we weren't going to be able to make our January payment. I faxed in the workable solutions packet along with hardship letter and everything else that they asked for. I started calling the second week of january and was told that my fax hadn't been received (even though I had a confirmation on my end). I got disconnected from that person and when I called back, the faxed papers were showing as received! Anyway, I finally got the name of our counselor on February 2nd, Chantelle, she called me a couple times and finally last week she called and told me that she had forwarded everything to Stephanie in closing. We are currently almost 60 days late with January, february, and March coming up on the 17th due. And we are extremely nervous!! We have never been late on our mortgage before (more than 10 days) and I'm not sure what to do. Should I just wait it out longer or should I use the email that is provided here? Or call the numbers that are on here?
What would you recommend?