Hi all. I am a Citi mortgage customer. I am trying to work with them for a loan mod and had been getting nothing but the run around. Then one of the supervisors refered my case to Rahman Warner in the executive response unit. He has only had my case for less than 2 months but he has helped me more than the multiple reps from the 6 months before that combined. Rahman advised us he is only waiting on one more document from the IRS which he said should only take a few days then my case will be ready to be sumbitted to underwriting. I am currently waiting on Rahman to tell me it is ready to be sent to underwriting. Right now we are waiting to hear And trying to stay positive but based on past experience and the horror stories I am hearing I am still not completely comfortable that things will get better. I will keep everyone updated.
Waiting on pins and needles,