My wife and I applied for a mod with citi in Jan. of this year. WE just like everyone else kept getting the run around. At one point the one rep we worked with just suddenly disappeared. At the time we applied my income was cut. Finally by March we did hear that we were denied Hamp but preapproved for a tradional loan modification
When we called back to get the details the girl we were working with was no longer there and we were assigned the rep. we have now. But of course she knew nothing about the pre-approval and needed us to submit more paper work. All the while telling us not to send in payment (should have never listened) so of course we are falling farther behind. As the months drag on same story, lost paper work so had to resubmit or its in the final approval stages and Ill call you next week. They also gave us the run around because my wife is a teacher in the state of North Carolina and they kept demanding a contract. I told them numerous times that she doesn't sign a yearly contract that she signed one after she received her tenure. Her school system sent in employee verification forms and her one and only contract she signed 15 years ago...but it never seemed like it was enough.
Finally now here it is Nov. and we are 20,000 behind in payments and fees and we get all the rejection letters for Harp and Hamp and were basically told by our rep. that we should have never entered this process in Jan. because our loan is owned by Freddie Mac and we were under a modification when we called to see if we could do another modification but by reading on these boards and becoming better educated what we really needed was a repayment plan.....
WE have no 401k, nothing to sell, we also do not qualify for the NC Mortgage foreclosure prevention fund to help us repay our back payments because I was never laid off and did not receive unemployment benefits. WE feel like we have been led on and to our own stupidity we did not but back money into savings instead we did pay off some medical bills that has now given us more room to pay our mortgage.
We can handle a higher payment now but we just can't come up with the 20,000 to repay.... Our rep said with Freddie Mac they only give you 8 months to repay your back payments and fees...
I now have a part time job too supplement our income. We want to get caught up but feel like we were not counseled correctly by our rep.'s at city and now it feels like we have no options left. By looking on this board and educating ourselves, just last night I contacted someone with the Executive team at citi...She seemed to really want to help and I am faxing my hardship letter to her today.
We can't go on this way, the stress is killing us and the waiting!!!!
So Thankful for this board and giving us a glimmer of hope.