I made my 3rd trial payment on October 1st, on October 2 Citi called and said we needed to send in bank statements because when we sent in our package we didn't send in the full statements.
I sent the two statements and they received them per my return receipt on Oct. 9th.
I have called several times to check on things and have been told, they haven't been scanned in yet and to call back. We called today figuring t had been 2 weeks and they have to be scanned in by now. Nope, not only are they not scanned in but the guy we spoke to said call back Tuesday and if they aren't scanned in we will need to resend them!
To add insult to injury when we asked if we could get the name of our negotiator we were told we haven't been assigned one.
He said they are swamped and getting further behind due to so many people on trials, losing a lot of papaerwork too!
When will this nightmare end? All I want are my final papers, I have done everything they ask and we still don't know if the mod is permanent or not.
Moe- we need to put some heat on Citimortgage too! It is so awesome all you are doing and what you have accomplished with B of A is great!