We have a first mortgage with Citi which is owned by Freddie Mac. In February 2009, I submitted the full package request for a modification to Citimortgage. I sent monthly budget, copies of our pay stubs, home owners insurance, property tax, copies of checking account statement. I called them about once a week or so. Was told it was being worked on.
I called in April and was told it was still being worked on, but that we qualified under the Obama plan and all that was needed was an appraisal. The rep ordered an appraisal. Two weeks later I called and was told an error was made, the file was closed, a new appraisal would be ordered. I called two weeks later and was told the same thing! Each time I called I was told we qualified under the Obama plan! When I asked what our interest rate would be, I was told as low as 2.5%, but most likely around 4.5%. This would be fine, since we need to trim about $300.00 from our monthly budget in order to stay out of trouble.
I called Thursday, July 3, was told the appraisal was not in, give it until Monday or Tueday. I called today. Was told the appraisal was not in, the file was closed and that everyone had been lying to me when they told me we qualified! I was also advised a $84.00 appraisal fee was tacked onto our mortgage! I blew a gasket. Spoke to someone in the delinquency dept who told me our mod was still being worked on, not to worry, also the $84.00 fee would be easily removed by customer service. Getting this fee removed was not easy! I was on the phone for 2 hours on just that part of the call. Seems Citi is tacking on fees to the mortgages of people who are asking for mods to make a little extra money. They never disclosed this fee, they never mentioned it nor did they advise me of it in writing. It will be removed, but why was it on there in the first place?
We have never been late, don't want to be late, but we really need Citi to follow through on what they said they would do which was to get the appraisal and if we were not upside down (which we are not) that they would same day do the modification....that we qualify! I can't make them do it, what do I do? I am writing a letter to my congresswoman to seek help. Any other suggestions are appreciated!