Lost my job in early 2009 Missed one payment
Mar 09 talked to CitiMortgage about the HAMP and was put on a trial period
May 09 First trial period cancelled - No Explanation all payments on time
June 09 Make full payment
July 09 started second trial
Nov 09 Recieved package stating my new HAMP mortgage agreement would be effective in Dec 09
Dec 09 Made first payment on new modification. Recieved another package with a newer HAMP agreement was told to sign and return first agreement was being cancelled. Once again no explanation.
Jan 10 receive my new mortgage statement. It says I am behind one month. Called Citi. Dis-service dept states we made a mistake I will correct it. paid Jan payment
I bet you know whats coming next
Feb 10 Next mortgage statement arrives. Suprise ! Issue is not fixed. wrote letter and sent with my payment.
Mar 10 - July 29 2012 Every month goes by Statement says I am behind, Call and write to no avail. went through an account review Citi says I am wrong the payment history is off by 1 payment. Continued to make my monthly payment as required.
This is the best day
30 July 2012 I call to make my monthly complaint. This time is different, The rep actually does his job and does a review, He calls in a manager they both confirm. THE PROBLEM IS THIER FAULT AND THEY ADMIT IT !
Here is the funny part
I ask how do we get it resolved... and the manager says. Make an extra payment and pay the fees and your account will be up to date ! In disbelief I ask him to repeat that, he did. I asked him " you really expect me to make an extra payment and pay the fees associated with your companies mistake?" he said YES.
I asked isn't there a way that it could be fixed without me paying what I don't owe them.
Once again the funny part
He said yes but it is alot of work and we aren't going to do it.
So I have until tonight to make an extra payment $1250 on top of the other payment of $1250, and to get on a payment plan adding $300 to my payments for the next 6 months to fix the problem they created.
Do you know what I have done today instead?
I filed complaints with
Attorny general of Tn
any and all other websites that take complaints about CitiMortgage.
I am NOT paying for thier mistake.