I need some advice on whether or not I should pursue this any further.
In short, I have already finalized a loan modification with Citi as of October 2010. That was after trying to do it by myself for over 12 months only to be told by the collections department that I was not approved and I was then 4 months past due because I had only been paying the "temporary" modified payment I was told to pay. I chose to get an attorney involved, 2 months later it was approved and signed, even if it was only a 1.5% drop in the interest rate. 3 months later, due to Citi's paperwork errors, they filed foreclosure because they thought we were 2 1/2 months past due when we were really only 15 days past due. The attorney got the foreclosure stopped and I fought alone (the attorney had had enough of Citi and I didn't have the funds to keep paying for further services) for the next 12 months to get Citi to admit their error, find the correct department that could take responsibility, and dismiss the fees associated with the foreclosure.
Skip ahead a few months and Citi called me last month to initiate a new loan modification. Huh??? Why should I trust them now? Just because they have a "single point of contact"? (Which is a major improvement by the way.) Before I even compiled the paperwork, I got a letter of denial (due to a prior loan mod) in the mail so I called the contact. He said we should continue to submit the documents because they have "other programs" that we MAY qualify for.
Should I even waste my time in pursuing this with Citi? Is this just Citi blowing smoke again to show that they are "trying" to help homeowners? Or is the "single point of contact" being paid by the number of homeowners he can get to begin the process regardless of their potential to actually complete the process?