Last Summer started me off to what has been one bumpy ride. In July I went back into braces, at 36, and for the second time. To add insult to this I was also scheduled to have lasik done to finally be rid of glasses. The brace issue came to the forefront though and the need for those took priority number one. Luckily, looking back I am glad I did not get the lasik procedure done.
Also, in July Bank of America purchased Countrywide Bank (one of my former employers). This seemed to work for a minute in that before the formal acquisition things were running along as normal. After the merger completion I was laid off. Strike number two in just over two months.
Bank of America did pay 6 weeks of severance--lucky me. While having insurance I went ahead and had surgery #1 on my left knee in order to work on a nerve injury I sustained many years ago. This surgery was done within a week and a half of being laid off. I needed surgery to close a vein on my right leg and the very next week I had the second surgery as well.
Trying to recover and get myself together while income was still coming in I interviewed and went to work for one of my old bosses from years ago. The mortgage crisis hit full circle in my area about September-November of last year. I closed a couple of loans and I still had money for just over a month. Month two rolls around--end of October and first of November and what I thought would net me a good Thanksgiving and Christmas. I was wrong. Two appraisals took over 3 weeks to get and both were significantly lower than needed. There went my income for the month of November.
Seeing that the economy was finally bottoming out I pursued part time employment towards the end of October as "hey, my income was ending". I resumed working part-time for an employer I had worked for years prior. With the mortgage world finally engulfing me and causing me "real personal harm" financially I was falling and knew no other way to turn. I had never been late on my mortgage at any time that I have had one in over 8 years prior. However, for the first time I could not pay my mortgage.
My loans (80/20 from purchase) were refinanced last summer prior to being laid off and I thought initially "what a blessing". When no money came in November, except for my part time work, I contacted my new to me mortgage company --- CitiMortgage. I advised them of the financial catastrophe I found myself in. The representative advised me to go online and fill out the workable solutions package and provide documentation. I promptly printed off forms, filled them out, and faxed in my documentation by the first week of December. I called to follow up and I could not make the December payment either. November and December I basically made just over $600 each month. Looking back not sure how I even survived.
January rolls around and I call CitiMortgage back and get yet another representative. No matter which number you call you always get someone different. My the end of January, first of February my account was assigned to a negotiator and she actually called me and I was able to get through to her. This negotiator went over what was happening financially and set me up on a special forbearance for half payments starting 3/1/2009 with a total due July 1, 2009 as $5740.68. As I had advised the negotiator in February I have virtually nothing now. I have no liquid assets and am still getting medical bills now for visits nearly 10 plus months prior. The negotiator assured me then I could be considered for a partial claim as I had unusual sets of circumstances in loosing work, subsequent surgeries, and virtually no income for over three months. I promptly got this package back out to the negotiator and each month by the first had my monies sent western union to track that they actually received the money at Citi.
In December I did manage to start with a new mortgage company processing. This new job pays hourly up to what you don't make in commissions and/or bonus. Otherwise, you get paid what you make off of closed loans. March though was the first month I saw a paycheck in about 5 plus months.
My special forbearance plan was drawing near and I had remained in contact with CitiMortgage throughout. I started calling in May to see when documents needed to be returned and by what date. I was advised then that I needed to have updated financials in by 6/7/09. June 1st rolls around and my negotiator's voicemail now indicates that she is no longer working FHA files please contact loss mitigation. I called and spoke with a rep who gave me the toll free and regular fax lines to send in my new information. This faxed in and I was assured that the negotiator had worked the file all they needed was the updated financials and then this would be filed for the claim.
Many, many calls into the month I kept getting different parties. Each has a different story. June 12 I reached a loss mitigation consultant that I do have the name of who was really not nice. She asked me "Have you made your payment for June?" (condescending tone). I advised yes and that she was the first to ask me that. She said she did not say I had not made my payment. This representative sent out a letter that I was to sign as you know--nothing is set yet and I have to have an agreement in place or they start foreclosure. Days pass and this "agreement" arrives. It has the date of June 12, 2009 with about 1930.36 more due than the agreement sent out by the negotiator in February. I call about it and dispute the month's shown as it would be contractually impossible for me to be due for November of 2008. I keep getting advised that I am basically lying and after speaking with about 6 agents on 6/23 I receive a new letter, dated 6/12/2009 that has moved my due date to January 1, 2009. The amount though remained and could not or rather should not be correct.
My payment history arrives to me after the Fourth of July and apparently CitiMortgage has reversed the payment made to my prior servicer before their ownership of my loan. I call about this and have not signed either agreement to date. July 6, 2009 I sent a full payment (contractual amount per month plus a late charge) via western union. Citimortgage promptly records the payment as being made 7/7/2009.
Last week I receive yet another collections letter, dated after the payment for July, that I am due now for yet $8000 and change. Each letter basically increases and no one is accountable for this. I have not signed that either. I called last Thursday and spoke with a midline collections rep in first mortgage collections who advised that my account is still not "assigned" and that I am on deferrment. I inquired "Does this mean that when October rolls around that I am then going to be due $10,000 plus?" He could not answer but advised I just ignore the letters. They have not sent any mortgage statements in well over 6 months now.
In June alone I spent over 23 hours on the phone following up with various agents, answering questions, and checking on "who is working on my loan". Basically, right now they have indicated I am due for nearly $3000 over what I was supposed to be due for in July. The partial claim has not currently been reviewed and I am not sure that they do not want my house back.