Citi Mortgage and Citi Financial Special Contact Information

[ellabella]

I have copies of all the cashed checks. Have you worked with them? Or had a similar experience

[gavin32]

I am hoping someone can help me. I have been attempting to get a loan modification since last September. I have submitted applications 4 different times and have received either no reply or most recently was told it wasn't worth the time of Citimortgage to modify my loan.

I have never missed or even been late with a payment since refinancing with Citi a couple years ago. The loan is an interest only arm however at 6.75 and I am not paying any principal. My company closed in September and I recently just started a new one. Therefore I have been making all my payments with my savings which are quickly running low. I wanted to do this to make sure my credit remained intact and when all of the loan modifications were announced I thought I would be able to get into a program.

Unfortunately, Citi has told me because I am not making enough money they feel I am at risk of defaulting and therefore it is not worth their time or money to modify the loan. This was their exact words and this is despite my having made every payment on time. I don't understand why I need to miss payments and have my credit destroyed to have my loan adjusted or why Citi feels modifying my loan into a fixed rate where I can pay down my principal wouldn't be a huge help.

If anyone knows of a solution here I would greatly appreciate it!

[davephx]

Not making enough can mean:

Take income x 31%
Deduct from this re taxes and insurance
Will the balance amortize your balance at 2% interest over 40 years.

If not they are probably right. HAMP was not designed to work if you can't afford the 31% payments.

[gavin32]

Right my income is essentially zero because I started a new company and am not taking a salary yet. So even though I am making all of my payments with savings it isn't worth their time to modify the loan because I might stop? I guess I am just missing the logic in the whole thing

[davephx]

HAMP was never designed for too low income or unemployed which is the big problem now.

New program proposed but would cost about $40billion to follow the Mass model. Could come from TARP funds since has excess from bank repays at huge profits to Treasury but just an idea being discussed now. Republicans would probably try and block.

When you can take a salary (Hopefully soon) you should be able to reapply.

[NeverEndingTrial]

They told me that in the beginning too. I asked them if the mod wasnt for people that lost their jobs, then who was it for? Isnt losing your job a change in income? Most people will get unemployment, and that is more secure than having a job! I think that they are just dragging mine out so they can say 'you dont have an income' after I run out of benefits.

[gdubya]

Just an FYI, when I called 866-255-3901 today after hearing 3 different stories from Loss Mit (one of which was apparently a complete lie, I'll be posting my story in another thread), I was told by Anette (x52192) with the Executive Response Unit, that their phone # is going to be changing on Friday of this week. She could not find the new # in her email but said she would have it if I called back tomorrow. Once I have the new # I will post it up.

I wonder if they got so much response from this forum, that executive management is sick of hearing from folks here.

[SillyWorld]

Originally Posted by gdubya

Just an FYI, when I called 866-255-3901 today after hearing 3 different stories from Loss Mit (one of which was apparently a complete lie, I'll be posting my story in another thread), I was told by Anette (x52192) with the Executive Response Unit, that their phone # is going to be changing on Friday of this week. She could not find the new # in her email but said she would have it if I called back tomorrow. Once I have the new # I will post it up.

I wonder if they got so much response from this forum, that executive management is sick of hearing from folks here.

I had her once she sucks, seems very uptight and not a normal person

[gdubya]

Originally Posted by gdubya

Just an FYI, when I called 866-255-3901 today after hearing 3 different stories from Loss Mit (one of which was apparently a complete lie, I'll be posting my story in another thread), I was told by Anette (x52192) with the Executive Response Unit, that their phone # is going to be changing on Friday of this week. She could not find the new # in her email but said she would have it if I called back tomorrow. Once I have the new # I will post it up.

I wonder if they got so much response from this forum, that executive management is sick of hearing from folks here.

Well, I called back today and she advised me that as of Friday, their # will change to 877-245-2511. She indicated the extensions will remain the same.

Not sure if an admin can or should update the top of this sticky post, but I wante dto make sure this was out there, as I'm sure they won't make it easy to contact them.

[Portland]

My prior post is in the Citi and unemployment thread.

I can't believe how screwed over we are by Citimortgage. Just when we thought they were giving us a Home Affordable Modification (HAM) they cancelled the trial phase a month early!

You have my permission to release info to anyone you need to at Citimortgage or otherwise to assist with this matter. We have even gone to our Senator's office thinking that we were so obviously discriminated against as residents of Oregon because of how proof of unemployment claims are issued here. They agreed and said this is a known issue but said that getting anywhere is hit and miss.

We had a trial modification set up, after requesting for 7 months, and having a modification approved in spring that never happened. So we made a phone payment to start it at the new amount mid August, then got an agreement in the mail along with a huge list of forms, etc to send back (something requested repeatedly by CM including the time just prior to getting the trial going.)

The terms were send payment 9/1, 10/1, 11/1, 12/1 and then the trial phase is over and it becomes permanent. Missed payments moved to the back of the loan without penalty, interest rate dropped. It was a good agreement.

Of course there is more to it but that was the part emphasized by the one who put us on the plan, Doug Shulte. He kept saying, "Just make your payments and after the end of December it will be set in stone."

We have had two conversations with him since because we wondered why he didnt mention that what we were getting in the mail was an application along with the agreement. He said he had never seen a HAM packet and had no idea what it was, but we should just work with the closer. So we did.

The "closer" Ms. Desha Blue had a strange conversation with me as a sudden change in tone on October 22, just before we made our November payment. She tried to be "nice" and talk me out of it-said she needed yet another proof of my husband's unemployment and she had to have NINE months, no less for the UNDERWRITERS (I WOULD LIKE TO KNOW WHO THEY ARE!!!). I said that in Oregon they don't issue 9 month claims but you can qualify for 9 months with reapplication and extensions and they tell you that as you go-you dont have to nailbite to see if it will happen-you are basically qualified as long as you keep proving a work search. I was crying by the end of that conversation as she already was telling me she "was afraid" that our loan modification wouldnt go through if she turned in the papers she hadnt even seen yet from my husband.

When we got the Trial Mod- which apparently only means they get to suck a few thousand dollars out of struggling people and cancel anyway-my husband had less of a claim left. Between the start of the Trial and Oct-the entire claim was revised and he received a new one starting later and lasting longer than we had previously. So in a nutshell-he had MORE time ahead to receive unemployment money if no work is found.

Her response was that Mr Shulte made a mistake giving us a Trial Mod in the first place because of the Underwriters. So in talking to Mr Shulte again (at least HE returns calls)-he was trying also to be nice by saying how we was just trying to help us out-we owed money and they got some more of it so what is the problem? I tried to tell him that this is an unfair practice and that if we had no employment claim of 9 months when he approved us for Trial phase what did he think was going to happen to us?
He made a good clarification you should all hear: all a Trial Modification person does is "submit a proposal", a proposal that they can reject of course. Aren't they making up these rules? It does seem to matter to us that they are all supposed to be working together on this with a list of the same requirements and he ran our numbers into the HAM tool as he called it but we still got rejected.

I reread our Trial agreement and it said that if we don't make a payment by the due dates then our Trial mod is cancelled. So we didnt want to give in to Ms Blue's warnings that they might reject our modification and not pay. Shoot self in foot? No thanks. But then in record time-amazing how fast they move when they are ready to boot you, they shot us instead.

We faxed the Employment proofs and a well written letter by my husband explaining how the claims work here in OR and how it will work out to the 9 months they want. Oh and he wrote that he had also made a phone payment that day, Oct 23 prior to our due date of Nov 1, which he had done and requested that the letter go to the underwriters. So that was Friday, late afternoon, and by Monday morning the 26th Ms. Blue called my husband to tell him the modification was rejected and she was closing our file.

When we first asked for help we hadnt missed a payment and had the best credit score which we had for many years.

My husband's work was shut down due to the economic downturn last December. Merry Christmas. He goes back Monday to meet with them about some more work available. Not sure yet what that entails.

I feel so ripped off by Citimortgage that it makes me sick-literally.

All year we received CM letters saying if we just asked for help there are solutions for us, even as we were in our Trial modification. For months we were never able to talk to any of those people who can do anything like offer a solution-because we couldnt get past collections. The contact number you give was the first time we reached anyone. Thanks for that bit of hope. That hope is gone now unless you can get someone to look at our case that has any power. No one seemed to have any power and the buck stopped at the Underwriters-at least that is what Ms. Blue said.

I am sad to say and very disillusioned with Citimortgage that we have been taken for a ride.

I know we will overcome our financial obstacles eventually. How sad that Citimortgage is too big and too chaotic to stand with us through the hard times and will just be part of the tearing of us down.

Good luck to you all.

If you want any of these phone numbers we used, the letters we sent or the Home Affordable Modification agreement copy, Moe, or Evan-we will happily give them to you.

Shannon

[davephx]

I think the blame has nothing to do with Citi.

The HAMP guideline is 9 months of unemployment benefits must be verified to include in income. The Hamp rules are very clear on that.

In the past it was very hard to verify 9 months so:
The Labor Department, working with the Federal Reserve and Hope Now Unemployment Committee, developed an online tool so servicers can easily verify a homeowner's unemployment benefits and determine if the payments will extend for nine months or more.

See "Helping Unemployed Workers Keep Their Homes"
www.ows.doleta.gov/unemploy/pdf/uifact.pdf

The problem is the different ways States have as in your case where you have to reapply etc.

But your "beef" should be directed at the rule makers to bring your situation which I am sure is shared by many to their attention.

It just doesn't seem Citi can be blamed for having to follow the rules.

Don't know who your investor is but I know Fannie has also adopted the same rule and it is suppose to be "HAMP Wide"

[Portland]

Dave-that link is acting dead.

It is not that requiring 9 months proof of unemployment is my beef-it is only accepting certain forms of proof-as in all of it without any reapplying, moving into other tiers, or extensions, etc.

I would think that a human being would be involved somewhere when looking at our paperwork and see that 9 mos can be expected.

To cancel us on the trial mod at this stage after the hoop jumping for 10 months is cruel.

Shannon

[davephx]

Originally Posted by Portland

Dave-that link is acting dead.
It is not that requiring 9 months proof of unemployment is my beef-it is only accepting certain forms of proof-as in all of it without any reapplying, moving into other tiers, or extensions, etc.
I would think that a human being would be involved somewhere when looking at our paperwork and see that 9 mos can be expected.
To cancel us on the trial mod at this stage after the hoop jumping for 10 months is cruel.
Shannon

The link is direct to a pdf file so you have to have free adobe reader. I just tried it again and works fine in FF.. but the site is blank but should open adobe reader assuming you have it (free) on your computer and set to open pdf files in file associations.

I agree of course should be able to have human see you qualify since some states like yours not obvious.

[Portland]

Yes-today it works. Thanks, Davephx. That doc is good. I think we will try one more communication with Senator-give a copy of that doc as it really backs up what we had been saying about benefits.
Also just found out-husband restarting work tomorrow with former employer, so someone could have a "win" here for their side by bringing our case up to someone in power at Citimortgage....we have the avail unemployment benefits if needed AND real income for a change.
Thanks
Shannon

Originally Posted by davephx

The link is direct to a pdf file so you have to have free adobe reader. I just tried it again and works fine in FF.. but the site is blank but should open adobe reader assuming you have it (free) on your computer and set to open pdf files in file associations.

I agree of course should be able to have human see you qualify since some states like yours not obvious.

[Sunbeam]

(REMOVED BECAUSE OF NON -MEMBER ABUSE OF EMAIL)

He is in loss mit. I don't have his telephone number any longer since they changed the number, but he can be very helpful.

[SillyWorld]

.Thank you for your correspondence. However, I will be out of the office until
Tuesday, November 10th, 2009. I will respond to all emails upon my return.

Thank you again,

(REMOVED BECAUSE OF NON LOANSAFE MEMBER ABUSE)

[Portland]

I believe Loss Mitigation is another word for collections at CM, isn't it? We have had Sergio in the past before we got to Trial Modification phase. We tried the contact # that the Bedards give out (which brings us full circle to where we started months ago) here and have someone who sounds interested looking into our situation. We'll post an update when we know. Thanks for pitching in though!
Shannon

[cg123]

I Tried calling the number a few times now. Let messages and no reply. Also sent an email using this email and still no reply.

WHAT ELSE IS NEW....

ANY HELP MOE CAN GIVE US WOULD BE APPRECIATED!

[Crstl]

I'm posting, e-mailing and calling in what is now beyond desperation.

Struggled with Citimortgage/NACA "black hole" for over a year. NACA and HUD approved counselor have submitted my budget and requests in my behalf.

Finally received a call from Citimortgage, Sally the Supervisor at 480.753.2969. She offers $1046 per month, almost identical to same unaffordable original monthly payment with only a one percent decrease in the rate - the mortgage payment she is offering is over 50% of my income (I earn a little over $400 weekly, net $1660, gross $1798). Additionally, the county has assessed my house at $30,000 less than it's original value.

She states that in my position, FHA has no provisions for making my loan more affordable and even mentioned "walking away" from my home which I never intended to do. I'm past the 12 month partial claim option but isn't there anything Citimortgage is willing to do?

Why wouldn't Citimortgage offer a payment at 31%?

After all this time why make an unfair offer, why would they not rather help me save the home?

Any assistance at all is tremendously appreciated.

Crystal

[davephx]

31% is only for HAMP, inhouse can have much higher targets anything they want. They have no obligation to modify unfortunately so at their mercy.

[SillyWorld]

It is because we are FHA my Friend, seems FHA loans we get ripped, unless of course we are Fanny or Freddie owned then there is more room, butr its all just a LIE LIE,

[Crstl]

"Silly", now I understand....sad to say

FHA = Forsaken Homeowners Association