Citi Mortgage and Citi Financial Special Contact Information

[hope409]

i was just off the phone with citimortgage and the rep said that my only options were foreclosure and/or short sale...he said that i make too much money not to afford my payment but I am in the red monthly by at least 500 a month...I thought citimortgage wanted to keep homeowners in their house??? All they have done is give me the run around...one rep says one thing and another tells me a different story. this is very frustrating....

[Moe Bedard]

which number did you call?
on the financials are your expenses more than your income or are you able to show a small surplus at the end of the month?
what is the interest rate at?
is it fixed or adjustable?
if adjustable, when is it adjusting?
are you paying interest only?
what is the loan amount?
do you have one loan or two?

[hope409]

I did not use the number listed here...i had a representative call me...
I show a $245 surplus on financials
interest rate 1st @6.25; 2nd @9.35
loan is adjustable in 2012
it is interest only on the first; fully amortized on the second
the loan amount on the first is 399K; on the second is 99k
two loans
the representative said he will call today to go over the numbers again, but he first said that all i could do was foreclose or short sale...twice have there been representatives telling me one thing and then immeidately teliing me a different thing...are these guys off the streets or what? i mean one guy said that credit card bills were no excuse for a modification and then 5 minutes later he confirmed that credit card bills can be used as a means for a modification...and yesterday, the rep first says i cannot modify, then in literally again 5 minutes later he says that he'll talk to his supervisor and see what they can do and he'll call me today....
okay i'm done venting sorry and thank you for all your help...

[Moe Bedard]

you should call the CitiMortgage number that we have for LoanSafe members.............they are out of the office of homeowner preservation and the number is just for the members here to use.
make sure that you let them know that you are a member here.........
1-866-255-3901

[rhondap]

I'm not *** but I will chime in.

Please, please, please call the number listed here for LoanSafe members. It is possible you were dealing with the collections department and loan modifications is not what they do.

[hope409]

my wife called the number and the man told us to wait for the other guy handling our mod docs to see what he has to say...and then said to call monday to check in to see what has happened...we are getting letters from ciimortgage about possible foreclosure, but the rep at citi says not to worry about that...??? we are 3 months behind....not worry?????

i want to thank all who have replied and "chimed-in"

Hope 4 '09

[rhondap]

Here is what I did initially after finding this site. I prepared my hardship letter and emailed it to the email address posted here for Citi...the next day I had a phone call from the telephone number posted here for loansafe members this all occurred around the 4th/5th of Jan and today I got a call back with a pending modification approval. The only calls I have answered or returned concerning Citi has been from the number here on Loansafe.
HTH.

[hope409]

we had already sent the hardship letter...we are waiting for the rep to contact us tonight or tomorrow...well we'll see whata comes of this soon...BTW, can I use a forensic audit of my loan to maybe prove unethical practices at the time of the home loan process, our mortgage broker put down that we make more than what we actually do...anyways hopefully something good comes of this

[Moe Bedard]

that is a hard one to prove..........because they have you sign another application at the closing where the amount of income is listed on the 1003 and it would be the final version. So you would need to get copies from Citi of everything you signed at the closing and it should be there with signatures for you to check.

[Hate Citi]

Citigroup will soon be no longer recognizable, if it's any consolation.

Here's my update:

Citi granted me a token Mod, 1 year and then it resets.
The terms for this year are 7.1 on the first and 10.2 on the second.

I owe 304k on a house that is appraising at 146k, isn't that lovely?

I spent a lot of time and effort to get this mod, and basically it accomplishes nothing other than postponing the inevitable.

I started off with Kinkeo, then with Donna from the Presidents office and finally with a gentlemen whose name escapes me at the moment.

Kinkeo asserted that there was nothing she could do, I was "outside the parameters of their modification criteria". Generally speaking kinkeo was pleasant and professional, and my expectations weren't high.

After I received my declination, I was able to escalate the process to Donna, who works for the Presidents Office. I was pretty disappointed with Donna's professionalism and financial knowledge. She was rude, pretentious, ineffective, unable to think through abstract concepts and was overall just plain snotty.

This all happened before Citi's common stock tanked and way before they received ~$400B in taxpayer funded TARP cash and commitments.

I work in financials as a financial researcher, and was very aware of the liquidity troubles that Citi was (at the time privately) facing. I tried to use that as leverage, using a common sense approach, but Donna was unable to
1) Admit that CitiGroup was facing any type of asset troubles
2) Perform the mental exercise of iterating through all of the available options and determining which one was in the best interest for everyone involved (me, Citi and the investors that hold the notes)

She also resorted to petty finger pointing, attempting to make points that stress this is all somehow my fault and that her taking the time to speak to me was a service I should be appreciative of.

I replied that this was more Citigroups fault than anyone's, and followed up with the reasons for my assertion.

1) Citi helped invent and actively market the derivatives that caused the whole mess the world is facing

2) Citi "bought" Ameriquest knowing full well the risk exposure that these Ameriquest / Town & Country mortgage backed securities contained.

3) They ignored step 2 because they didn't really care about morals and were more than willing to exploit the people that received predatory and inflated Ameriquest/Argent/T&C loans for potentially big profits. For evidence one merely has to look back on the Ameriquest settlement.

4) Point 3 is really bewildering when considering that Citi has enormous teams of talented analyst's that would never have given these securities high ratings unless there were personal incentives persuading them to do so.

5) Citigroup has enormous amounts of off-books debt, creating more debt by foreclosing on more homes doesn't make much sense.

6) Modifying the interest terms of a mortgage doesn't create a net loss for Citi, it simply reduces the profitability on that specific note; but which is better, less profitability or taking a realized loss?

At the time, I knew Citigroup was reporting 1.7 Trillion in assets, but I also had it on good word that they have upwards of $50 Billion in off books debt.
Now that the game has had some more time to play out we realize that Citi is in much worse shape than even I thought.

The events of the past 2 months have changed the game, and Citi should be significantly modifying the interest rates on tons bad and underwater loans, but they're not.

Even while Citi continues to operate on the bail-out money. They certainly had no problems getting help when THEY needed it, but unfortunately they are still unwilling to
work in the best interest of anyone but themselves. If that means you or I lose our homes, they don't care. They won't take any responsibility for their own actions, but yet that seemed to be a common
theme that Donna kept espousing to me.

They only reason I got a mod is because I got my senator and state representatives directly involved.

If you are having problems obtaining a modification with Citi, I would suggest that you try the same strategy.

Citi will be nationalized or broken up into pieces and sold off, they too are just prolonging the inevitable.


Sorry for the rant, but Citi is not worth any praises.

Modifying mortgages to 8 - 9 and 10 percent is nothing to celebrate, they are still laughing all the way to the bank, only soon, their bank will no longer exist and it's THEIR own doing.

[plips]

I'm sorry to say I think you may have been receiving lip service also. I have been working for months trying to get some help with my mortgage with Citigroup (first via Quantum and now their new servicer American Home Mortgage Services).

I started fresh again December 2 - and here it is 1/29/09 and I'm finding out they refused to modify my loan from 10.5 to even 7% although I was asking for a lower amount so I would be in good shape going forward and wouldn't be coming back to the table again.

I have had difficulties getting return phone calls - I've gone from 1/8/09 to today (1/29) placing calls and getting none in return. Only after getting insistent today asking for a supervisor was I able to talk to the negotiator and was told she had taken it to her "investor" and they suggested I sell the home - that was all they could do couldn't do 7% and offered nothing else except to sell. Their investor is definitely unwilling to come to the 5.5% that would bring the loan to 38% of income even though my original mortgages are almost 70% of income currently.

I have furnished all of the information requested - I've been on 2 forebearance type plans (and met these payments) - supposedly if they were met the loan would be permanently modified - now the new servicer doesn't have any of the files where any agreements were made and doesn't want to honor the old servicer's agreements even to take it to 7% so I have to find mine and fax it - they took over these loans in October 2008.

I'm so frustrated with these lenders - why is it they can gladly take money from the government but not want to help their borrowers. You keep hearing about lenders taking the loans down to 2-3% if needed, extending the terms of the loan, writing off part of the debt - in my opinion this just isn't happening.

This on a piece of property with over $80,000 equity based on August 2008 appraisal and only owing approx $75,000 in 1st and 2nd mortgages together.

Needless to say - you can see why I don't feel Citigroup wants to be helpful unless they have no way out - like they are going to be stuck with a huge loan that someone just walks out and leaves the keys on the table. People like me who are trying and are in this situation due to circumstances beyond our control - in my case medical disability - are just tramped on.

[plips]

As a word of caution for anyone calling the phone number provided by the "great" people of Citigroup - they can only help those people whose Citigroup loan they actually service.

If you have a Citigroup owned loan which is serviced by someone else - in my case American Home Mortgage Servicing Inc - you are out of luck and have to work with the servicer.

I spoke with a Joe Gamorie (probably spelled wrong) this morning 1/29/09 at approx 10:45 a.m. All he could say was "sorry and have a nice day".

I will also say while he was "dryly polite" - there was nothing friendly about the call which last last than a minute. I know these folks are busy but it's us - the borrower who is trying to keep a roof over our heads - we are desperate out here. They will be too if the banks go under and then they will be in the same boat we are.

My whole reason for calling this number is because I'm not getting anywhere with AHMSI and thought this number would take care of all citigroup owned loans.

[sophie24]

I agree with Hate Citi. I do not believe that Citi Mortgage is there to help people like they claim. I have made three requests with them now to either reduce my interest rate on my first mortgage, or give us a principal reduction as I feel that we were definitely mislead as to the value of our home when we did a refinance with Citi. My husband and I both have very good credit and are current with our mortgage payments. We cannot refinance with someone else because we owe more on our home than it is worth. The comparables that were used by the appraiser when doing our refinance of our loan were much newer larger homes. I have requested that Citi review this and they state that they disagree and feel that the appraisal was accurate. The homes that were used as comparables were at least 20 years newer than our home. In the alternative I have asked then that they at least lower our interest rate since we cannot refinance with anyone else. All they keep saying is that there is no reason for them to do this because our income doesn't support their lowering our interest rate and reducing our payment since based on our income we should be able to afford our payment. They keep telling us we should lower our other expenses which it is impossible for us to do without declaring bankruptcy.

I am going to make another attempt with Citi to get them to reduce our interest rate, since interest rates continue to go down. Unfortuantely, as long as we keep making our payments to them, I don't think they want to listen. If we were to give our home back to them right now, they would not be able to sell it for even half of what we owe on it. You think they would just be happy to get someone to keep making their payments, and making them on time in this economy.

[pwrought]

I tried this number and sent an email to this department. I got Sergio ex 52141 who told me to send all the paperwork. Sent it almost 2 months ago and still DID NOT GET ANY HELP OR ANSWER. It is so hard to find this Sergio because he is busy, sick, don't want to talk or just DO NOT CARE. HORRIBLE. NO HOPE. Just this week I called 5 times and no luck. When I get another representative, they cannot find my account and refer me back to SERGIO . I was told many time that he would call me back, but still waiting. WHAT A JOKE.

[nbq08]

Where do I start? Last July I began this nightmare with citi. I've talked to a number of "specialists" including but not limited to; Alex Harris, Dan Rose, Christina Espinoza, and Jamar Jenkins. Jamar offered me a forebearance plan but when he sent me the paperwork, it was not at all what we had aggreed to. I talked with Christina in the executive response unit (because Jamar would never return my calls) who got a conference call with the three of us. Jamar blamed someone else for writing the details wrong, we went over the agreement again and he mailed me another completely wrong offer to sign. When I could not get Jamar or Christina to return my calls I witheld the next months forebearance payment thinking maybe someone would call. WRONG! They just cancelled the forebearance plan. I got information from another customer service rep about how to pursue a short sale. she told me That I had to have my house on the market for 60 days at full price before the would consider a short sale, so I put my house on the market for sale. As we approached the 60 day mark I got back in touch with another rep who informed me that for sale by owner did not count and I would have to list the house with an agent for 60 days. I called an agent and listed the house on 1-27-09. On 1-28-09 I got a letter from an attorney notifying me of my foreclosure sale date which is prior to the 60 day period so now a short sale is apparently impossible. Why does citi insist on being so incompetent, not even knowing tha they have a right hand, much less what it is doing, and needlessly spending taxpayer mioney on foreclosure when I am trying so hard to do this thing right and minimize everyone'sm losses? All I need is for someone, somewhere with some authority and knows what is going on to tell me how they want me to proceed.
Thank you for letting me vent.

[Moe Bedard]

nbq08,


I am sorry for the frustration that you are feeling going through the process...............


the timeline for notices for foreclosure that the lender will follow would be found in the Deed of Trust in your loan documents under the section Acceleration Remedies, from there the timeline will follow the foreclosure timeline for your state. The collection process will continue if you are in default even while seeking a modification, or short sale...........either one of these options would need to be approved by the investor on the loan............if there is more than one lien on the property.........a short sale is very difficult to get an approval on.........if your agent is able to get a contract soon..........then there would be something tangible to show the investor and that may help.


you may want to try calling the
CitiMortgage number for LoanSafe members if this is a different number than you have been using..............to help with the short sale process.
1-866-255-3901

[nbq08]

At one time you had the e-mail contact info for several of the top dogs at citi. I can't seem to find that anymore. Is that info still available anywhere? I don't know that they would at this point do anything, and that's ok, but as top guys (generic designation) I would think they should at least be informed of the nightmares being created by receiving completely contradictory info each time you call and by people in LOSS MITIGATION not even knowing what a deed in lieu is.
thank you

[Moe Bedard]

the email and contact number that we have here is directly to that dept.
they are working with us helping LoanSafe members............they are with the Office of Homeownership Preservation.
1-866-255-3901
homeownerhelp@citi.com

[nbq08]

I'll try that # again. That is the same # as for the "executive response unit" which is where I spoke with Christina who said there was nothing she could do and passed me off to Jamar and later could or would not tell me who to follow up with regarding a deed in lieu. I shouldn't be but nevertheless am amazed that nobody at citi seems the least bit interested in pursuing the least painful as well as least expensive way for them to get closure on this matter. Oh well, it is what it is. I'm way past the emotion and just want to get closure.

[Moe Bedard]

If there more than one lien on the property they would not be able to do a DIL?

I am not sure why they did that.......... this number and dept. was just put in place in Sept./08 for LoanSafe members.............and I don't recall a Christina being a part of the team that is working with LoanSafe members...........

What you are dealing with is an investor who is going to see which option will work for their bottom net line. For this reason a short sale is very difficult to get an approval on and also it is a very lengthy process without much communication unless your agent has a contract from a buyer that can be presented to the investor.

[nbq08]

There is only the first mortgage and it is with fannie mae who according to their web site has given their servicers full authority to negotiate on their behalf. I must have been redirected to the executive response unit because of busy phones or something, I don't know, but I will try again and I'll be sure and let them know I'm a loansafe member. Thanks for your dedication and a shoulder to unload on.

[r8rgirl]

Hi Moe and everyone at Loansafe.org. I have been a member since Sept 08 and have read every little peice of information I thought would benefit me in my quest for a loan modification, I truly have to say that you guys helped me save my home. I used your hardship letter, your financials report and call hope all of which got me what I needed and that was a loan modification with CitiFinancial starting March 1st 2009. I called every single day and spoke to someone different EVERY SINGLE TIME, I wrote down every name and would ask for it twice just so they knew I was keeping track, write the time, the conversations and tell them thank you for your time I will call again tomorrow and then again the next day until my loan mod goes through. I went through alot before I was finally told to that they will complete your financials right over the phone.. ASK FOR IT THE FIRST CALL,,, that sets the pace to move to the next step.. Fax what and when they tell you too and call the next day to make sure it was received. KEEP THE FAITH!! Thanks Loansafe and Moe for all your help I am a success story..

[Joy White]

Back on 12-3-08 my husband and I signed our mod papers with citi mtg. Part of the terms were Dec. payment we didn't have to make and the first payment was due 1-5-09. Well about 12-23-08 I received late notices saying our Dec. payment was made. I tried to call the loan mod and they said don't worry about it there computer system was not accepting some of the new loan mods. than I got phone calls shortly after saying where is Dec. payment. I called loan mod dept same story. He also said he could fix anything that went on our credit report. That didn't set well with me and I went ahead and made a payment by getting a loan advance. The same story in Jan. and Feb. My statement doesn't reflect the new loan mod paperwork and if I make my new payment than I get a late notice saying I haven't make my payment. Richard the man I have been talking just keeps telling me the same story. The computer system is not accepting our loan mod. I am very furstrated. I keep just going in circles. As far as I see it Citi is not honoring the loan mod and messing with us. Any advice. Joy

[Moe Bedard]

Joy,


You can try calling their executive unit to see if they may be able to offer some assistance.............
1-636-261-7200

[Scott Thoresen]

I just recently applied for a loan modification with Citi and was told I could afford my home because my mortgage payments totaled 36% of my my gross income therefore my request was denied. I argued with the person that they are not even looking at all my debts. I also contacted the email and phone numbers listed at this site to help assist me with my loan modification and have gotten no response. I don't believe for one bit that Citi is willing to help with anyone.