The Citimortgage BS begins.

[eheller]

I have a mortgage owned by citimortgage that I've been trying to modify since May of 2008. (also have a second thru them, but let's stick to the subject).

It's been 4 months of trial payments. (the first application was lost by citi - surprise!).
Now I've completed my trial period and I'm playing phone tag with an underwriter named Gary, who I have yet to get in touch with.

I have just contacted Loss Mitigation (866-272-4749), whom I've been dealing with the entire time. They tell me that Gary is now asking for 2 current paystubs, a hardship letter, etc. - ALL THE STUFF I'VE ALREADY SENT THEM.

I know they have the docs. I'm trying to explain this calmly to the rep. on the phone.
I've asked him to please pass on the information that
a) this is ridiculous, you have all of these documents - some of which I've sent more than once,

b) my situation has not changed in 4 months,
and
c) if I could have spoken directly with an underwriter 4 months ago, we could have hammered out a modification that was fair on both sides with out all these seemingly intentional delay tactics.

I also mentioned that he should note that I would be posting this on the LoanSafe group forum and would be attempting to contact Citi's executive response team.

Does anyone have any suggestions of what to do next?
Has anyone had any success with the executive response team or anyone else that might nudge these people into compliance?

I am more annoyed than frustrated.
Hope you all are having better luck.

[Social Apocalypse]

I just put up a blog post about CitiMortgage. They are really putting us through it too, like everyone else. I called it the great STALL game. If you are a basketball fan, you will know "the stall". They are doing whatever it takes to STOP THE GAME. They need time, so they "lose documents" they drop phone calls after you have been on hold for ages, they make their LONG FORM you have to fill out online "disappear" with an error on SUBMIT and you have to keep starting over. They wear you down, and try to get you to give up.

I wrote about it here. CitiMortgage: The Great STALL GAME
It's frustrating, I know. It's really amazing that they get away with fooling the government that they are complying with the modification efforts, when clearly it's all smoke and mirrors.
Best of luck to you!

[SillyWorld]

Originally Posted by TB98629

I just put up a blog post about CitiMortgage. They are really putting us through it too, like everyone else. I called it the great STALL game. If you are a basketball fan, you will know "the stall". They are doing whatever it takes to STOP THE GAME. They need time, so they "lose documents" they drop phone calls after you have been on hold for ages, they make their LONG FORM you have to fill out online "disappear" with an error on SUBMIT and you have to keep starting over. They wear you down, and try to get you to give up.

I wrote about it here. CitiMortgage: The Great STALL GAME
It's frustrating, I know. It's really amazing that they get away with fooling the government that they are complying with the modification efforts, when clearly it's all smoke and mirrors.
Best of luck to you!

Try Having an FHA Citi 1st, and 2nd Its a Run Run around, they act like they are mental when you call Citi and ask any questions