My wife and I moved in with my mother-in-law to take care of her beacause she had been diagnosed with cancer. She got all of her affairs in order (last will and testament, power of attorney, quit claim deed and living trust). She passed away in May of 2010. The power of attorney named my wife and I as executors of the estate. We went to our bank and had all the appropriate documentation sent to Chase. Thinking everything had been taken care of, we were served with a foreclosure notice in my mother-in-law's name. We never received a notice of default prior to this notice. We tried to talk to Chase yet they would not speak to us. We explained the situaton to them and who ever they had outsourced to did not understand what "died or dead" was. As he told me "deaded" was no excuse, I still need to talk to her.
This is how my dealings with Chase went for the next 2 years. I got to the point after being called trash, laughed at, a liar and several other colorful terms I refused to call them. A few months ago they sent a woman to check occupancy. This "lady" I knew from having worked as a police officer in the town for 15 years was not of good moral character. She had five guys with her and an empty truck. I contacted Chase and told them what had happened. Chase told me "Oh, well at least we know someone is living there." I tried several more times to speak with someone to no avail. After 26 months they will finally talk to my wife and I after we answer the Chase 20 question quiz. I have talked with I think every department they have and no one knows what is going on. I don't know what to do anymore. I have never dealt with such a messed up company. I am flustered and at the end of my rope and my wife is so distraught that she is now contacting congressmen and senators for our state. Maybe someone will listen.