After calling the regular customer service line, and being told no update, I called loss mitigation dept, and told they don't handle the file it's in the bankruptcy dept/or legal dept, and told I might try the bank dept. I called the bank dept and was told my mod was pending final approval and to call the bankruptcy dept to see when I can expect to receive my final paperwork, so I called them and they said they have no date that it's just pending final approval.
Now keep in mind I am way past the point of getting excited about anything other than waking up in the morning.
I emailed both of these guys on the 3rd:
I got a call back the next day from the executive office from someone named Dane and was basically informed that we don't qualify because we make to much, but told him I would still like the application for a mod to go through to see what happens. I also emailed firstname.lastname@example.org again on the 5th. I have also called once a day, most of the time more than once for the past month.
So what the hell does all this mean, are they just BS'ing me or what, anyone have any experience with this.
Thanks for the help.