Hello, I am so thankful for this site...great info and more importantly it makes me realize I am not alone! We bought our home in June of 2008 with Chase. Our loan is a USDA zero down and 6 % fixed, 30 year. We were doing great until our son went into Childrens Hospital last spring for a month. We were not able to work and then my husbands hours got reduced. Thankfully my son survived and we got back to work but husbands hours are still lower than they were. We started trying to get help when our son was in the hospital and saw that we might get behind. We got no help at that time. We did get behind and every time I call them they say something different. I could call 5 times in a row and they would each tell me something different. Finally in nov loss mitigation put us on a 3 month trial payment plan. We made one payment (which was only 200.00 less than regular payment). Then we got a letter that said we were no longer on the plan. I called and the man tells me that the wrong dept. put us on the plan and it is a "dead end". So he takes our info and says that we need the usda dept to put us on a plan. I never heard from them. I kept calling and they would all tell me that they did not have our file! Couldnt find anyone to claim our file. Oh and we would get allot of people telling us that their computer froze up and to call back the next day! Also everytime someone would work on a plan for us they would tell us to NOT make a payment or it would screw up the plan...and yes I have documentation from all these phone calls.
I sent an email to the ceo. I got a response from the executive resolution office. They seem to be helping but I do not have an answer yet. We owe 363k (and zillow.com has it listed for 330k currently) on our home and our payments are 2540.00 per month including tax and insurance. We make 5500-6500 a month gross and the only other debt we have is a 269.oo per month car payment. We paid off the medical bills and our son is completely healthy now. We are both working full time but for the first 5 years of my husbands job he had mandatory OT..that is also what they based our income on at the time we bought the house. He gets some OT but not much. In July we called Hope Now and they started a file for us and recommended a forebearance and sent the info to Chase. never heard from them about the paperwork that Hope sent them. Hope gave us a counseling session over the phone that they said qualified for the counseling we might be told we are required to obtain at some point. So far the resolution team says they are trying to get us a mod and that it is being reviewed. I am praying for a success...I will keep you all posted..thanks for your support!