Denied. They lied. - Loan Modification Forum

MimiS · 10-13-2009, 05:49 PM

My mother has been on the trail modification plan since May. After three months she was asked to send all information to them again, which she did. Last week she was contacted by the person she has been working with throughout this process. The Chase rep told her that she had been approved for her permanent modification. She had been told by this same person she would be approved and what the terms would likely be since the beginning of this process. My mother has been awaiting the final docs.

Tonight she opened her mail and found a notice from Chase. Modification denied. Reason: hardship not permanent.

My mother was diagnosed with a lung and liver disease last year. She has to take weekly treatments that are very expensive. From the beginning she was told she would qualify because of this.

When she called Chase tonight she reached a rep who told her she was being denied because she had committed fraud when originally buying the house. That they had looked over her original loan documents and found that she had embellished her income. She did not.

They also told her they had information about her gambling problem and that was another reason she was denied. She does not gamble.

They told her she was renting out a garden shed and making money off the rent which disqualified her. There is no garden shed.

Lastly, they told her she had just days to pay back all of the money for the remainder of the payment that she didn't pay during the modification process. This is almost $5000. And she was told to put the house on the market immediately to try and sell.

Right after she was told she was approved for the final modification, Chase sent someone to look at the house and take pictures. Is it possible they sent this person to inspect the house and report back to them if the house would bring more money if they force her into foreclosure rather than modifying?

I will also add that she was up to date and never late on any payments when this modification started. She paid all trial payments on time. She was told that the mod WOULD NOT affect her credit.

Any advice I can pass along to her? Please, she is hysterical crying after how cruel those Chase reps were to her. I wish we had been able to record it. I could not believe the things they were saying to my mother.

Thanks in advance,
Mimi

c150000 · 10-13-2009, 06:42 PM

wow
when did she buy the house?
did she submitted income tax returns? tform
cause they check and see and if that income the year she bought the house didnt match, that would create a problem

after being denied and them wanting the 5ooo$
cant she go on a repayment plan for that?

caldwellb02 · 10-13-2009, 06:51 PM

Mimi - I am so sorry to hear this. I would like to see them prove that she committed fraud by embellishing her income. I know for a fact they did that to mine without my knowledge. It was a common predatory practice. Do you know what a QWR is? I'd send one. But first I'd e-mail Jamie Dimon. He's the head honcho and you won't get him, but tell your mom's story and ask if a member of the Executive Team can talk with her.

Moe - if you are reading this - can you help? This is awful.

minknmelissa · 10-13-2009, 06:56 PM

This is just insane I read these stories and I just can't believe they are getting away with all this. Did you send a complaint to OCC I just did I don't know how far it will get you. Good luck

MimiS · 10-13-2009, 06:59 PM

Cheryl,
When buying the house she submitted her paycheck stubs and all tax documents. Is that what you meant? Or did you mean do current her taxes now reflect what her original loan documents did? If so, then no, she has decreased income since buying the home.

Thanks,
Mimi

c150000 · 10-13-2009, 07:00 PM

minknmelissa
there are more of these stories !!!!! this is real scary......

davephx · 10-13-2009, 07:03 PM

This rasises a good issue for those with stated income loans where folks were encourged by lenders to overstate their income.

The gambling? How on earth would they think that unless she reported gambling winnings and offset losses on her tax return.

Incredible.

MimiS · 10-13-2009, 07:13 PM

Caldwell,

I do not know what a QWR is. Please tell me.

I know that my mother did not embellish her income or commit fraud. In fact, I remember her saying that while she was getting the loan that the loan underwriting team had called her work and asked if she was a store manager. She called the loan company and told them she NEVER said she was a store manager, that her documents clearly stated she was a department manager. When she did this the loan was denied and it looked like she was going to not be able to buy the house. The mortgage broker was furious with her. Two days later her mortgage broker called and said he had fixed everything last minute and the closing would be held as scheduled the next day. It is possible that the mortgage broker embellished something but I can be sure that my mother was not aware of it nor would she take part in anything like that. Also, when she got to the closing the loan had been changed from a fixed rate loan to an interest only loan with the mortgage broker telling her to go ahead and sign to get the house bought and he already had the paperwork started to "fix" the loan.

Of course in hindsight she is devastated that she fell for this. She really believed him when he said it was just a hiccup in the process and would be fixed. I hear so many people in the media making comments and asking why should society have to pay for people making stupid mistakes and getting loans they cannot afford. I truly believe she was put on the spot at the closing and didn't have time to fully understand what the consequences would be. It makes me wonder if others were mislead and given an overload of information just to confuse them.

Thank you for your response, I apologize for my rambling answer. I digressed a bit. LOL

Mimi

c150000 · 10-13-2009, 07:14 PM

DAVEPHX
i have a stated income loan. i did not inflate my income, but see they can do what they want!
gambling shouldnt even be considered she was current! thats none of there concern
in the first place!

in the end of these trial payments we will all owe 8000.00 10.000 $ and the banks are not going to work with us in the end, for repayment plans,,
i asked they said of if your denied you can go on a repayment plan or this or that !!
ya right now they can cry fraud and then they dont have to offer help if your denied

money talks Bull $#%@ walks !!!!!!!!!!!!!!!!!

MimiS · 10-13-2009, 07:15 PM

MinknMelissa,
Please explain more about what the process is in complaining to the OCC. What is the OCC and what would a complaint accomplish?

davephx · 10-13-2009, 07:20 PM

Under just released new rules, the servicers no longer need tax return copies since they are now sharing info with the IRS computers and will get last two year tax returns direct from IRA which is why they require the IRS release forms.

For stated income loans could look at stated vs tax return and not you or I but many folks may have mismatches. The issue is in many cases it was the mortgage lenders that encouraged or wrote in the higher income amounts.

Until the shocking report from MimiS I had not heard of this being an issue. But the other stuff like gambling and rental that somehow they came up with if they had really suspected it may have resulted in further checking.

But how know or suspect gambling or rental is not comprehensible from what we know.

If MimiS mother can find out why they thought that, what evidence of that they have would be helpful but sadly may not tell her.

MimiS · 10-13-2009, 07:23 PM

To be clear my mother did not have a stated income loan. She had to send in all documents verifying her income. If I am correct stated income means you don't have to provide documents, correct?

Also, there is absolutely no basis for the gambling comment that was made. That was just a rep being mean and cruel for no apparent reason. My mother was crying and this woman was just being nasty and throwing accusations at her. It was like one of those mean prank calls you see on tv where they see how much they can upset someone and they think it is funny. When my mother was crying this woman hung up on her.

Anyway, gambling is not a true factor in this. My mother doesn't even play the lottery, go to a casino or anything. She would not have gambling winnings reported on her tax returns because she never gambled.

davephx · 10-13-2009, 07:32 PM

MimiS
Sounds like they are evaluating the wrong person. Maybe they have the SS number wrong.

Have her get a credit report and be sure doesn't have someone else stealing her Identity.

Stated income is WIHOUT any verification of income.

Nothing makes sense from what you are saying about your mothers situation other than the loan number/ SS or something is screwed up and they are getting info on the wrong person!

c150000 · 10-13-2009, 07:33 PM

DAVEPHX
they can use your income tax returns to check on what your stated income was that year you submitted your application for your loan and see if it matches
but after that it wouldnt have to be the same mine went down since then then back up! so whats the point \
she has to find out more of this story from her mother like you said did she claim gambling winnings? or say she rented on her tax returns
thats the only way they could get this info dont you think?

minknmelissa · 10-13-2009, 07:34 PM

Mimi they are heartless just like when i was talking to them and upset the slob was burping in my ear being rude as she could be. I was told by a Hud counselor to contact occ which is the banking commision I just filed my complaint I know they are suppose to get in contact with the bank and see what is going on and then the bank is usually contacts us back. Whether or not it helps I don't know because unfortunately I have been lied to and put through the ringer too. I don't know why they seem to pick and choose who there going to torture. I also filed a complaint with hud counselor and I wrote to my senators but no one got back to me.I am dealing with naca now but thats not going so well either. I hope you can get it straightened out because that is really wrong. I think we should all tape our stories and put in on UTUBE

davephx · 10-13-2009, 07:35 PM

MimiS

If this was a destable person (at Chase?) telling her this, she should call again, be sure it is really a Chase phone and confirm with someone else.

Explain how this has to be a mix up of people if same answer and see if there is some rep that can be helpful.

Try and get to a supervisor.

CALL HOPE for Homeowners and ask for Escalation Team.. they can be helpful and mothers situation is so extreme you should get to the Escaluation Team member fast. You wil be first screened by in intake person. My Hope person was very forceful on conference call with my Servicer Citi.

davephx · 10-13-2009, 07:38 PM

Quote:

Originally Posted by cheryl150000

DAVEPHX
they can use your income tax returns to check on what your stated income was that year you submitted your application for your loan and see if it matches
but after that it wouldnt have to be the same mine went down since then then back up! so whats the point

I agree but for some folks stated will not equal tax return. But though they did not want to get into that can of worms since may be the fault of the mortgage guy.

But if they find other things like gambling/rentals (must have wrong person) could dig further and find income as another reason to deny.

But may have to be extreme like state $200,000 when your tax returns shows $50k

MimiS mother is just so far out from what she is saying they have to have the wrong person or a very bad rep making up lies about denial.

caldwellb02 · 10-13-2009, 07:40 PM

Mimi - I agree with dave. He knows alot. As pissed off as I got when I first read your post I gotta say I have only once had anyone be anywhere near that rude from Chase. Dumb, yes. Uninformed, yes. Relentlessly misleading, yes. But not that mean. This person needs to be reported if they were in fact from Chase or any bank for that matter.

MimiS · 10-13-2009, 07:41 PM

I wish it were a mix up.

My mother called back and talked to another rep after the first one hung up on her. He did state that she had been denied. He also looked up the notes that the other rep had left on the account. There was nothing about gambling in the notes or in her file. He said that she should take in boarders to help pay the payment and re-apply for modification.

I will advise my mother to email the person that was suggested. I will also be sending him an email describing how my mother was treated and how after she got off the phone with them she said that she can't be sick with her illness and deal with people treating her that way, she just wants to die. She is overwhelmed.

Thanks for your responses,
Mimi

c150000 · 10-13-2009, 07:45 PM

i wouldnt be suprised, if she called back and recived a hole diffrent story!
anything can happen at chase even a (person mix) up it would not surprise me
one bit!!!

davephx · 10-13-2009, 07:47 PM

Wow, that proves the first rep should be fired and is a disgrace to Chase. I would bring it to the attention if you can to a supervisor assuming they will give you one. You may be in a better emotional state to talk to Chase about the actions of the Rep. You can do a conference call with both of you on the line to avoid privacy issues if you want to talk to Chase.

Bottom line is it looks like not enough income to qualify which is all first rep had to nicely say. The problem with HAMP is it was not designed for unemployed or those with too low income to amortize their 1st even at 2%/40 years.

We would been another $billions of a new program to address that sadly.

Folks like mother are in a very difficult situation and the last thing she needs is the rude making up lies rep from Chase

c150000 · 10-13-2009, 07:58 PM

davephx
not enough income? to much income? this is so confusing to me
the post make me dizzy
did she say her mother was on an offical hamp trial?

you said your on stated,,, do you have rentals also? would you know what income
they use for hamp gross or rental minus 25%

MimiS · 10-13-2009, 08:00 PM

Okay so here is another thing I want to know. (If anyone can answer.) She got into this modification because she had called Chase and asked if there was any possible way she could skip/defer a payment to allow her to get her other bills caught up. They immediately jumped in and offered her the modification program. If she had too low of income how did she qualify for the temporary modification? What was the point of taking a customer who was current/never been late, offer them a lower payment, and then leave them in default? What did Chase gain from this? What am I missing?

And why are people who were already behind in payments getting permanent mods when it would seem more likely that the people who were current going into this process would be the best candidates for sticking with the agreement and repaying the loans. I'm not saying that people who are behind on their mortgages shouldn't get them. I don't want ANYONE to lose their home. Just trying to figure out what the sorting process is.

If she takes in boarders and raises her income will she be more likely to qualify?

Also, she was denied due to hardship not being permanent. That is what it stated on the letter. The other reasons were told to her on the phone. No one ever mentioned lack of income as a reason for denial. But they did say she could go to jail for fraud for lying about her tax statements when applying for the loan. I told her not to worry about the fraud thing because she did not lie about her income, the mortgage broker received her tax papers, pay stubs and then called and verified her income with her employer.

davephx · 10-13-2009, 08:01 PM

Income x 31% = 1st Mortgage affordable payment.

BUT
Reduce the result by taxes and insurance and then see if it will amortize a new mortgage at 2%/40 years. If not that is where not enough income. They may have some wiggle room but don't know how much.

caldwellb02 · 10-13-2009, 08:05 PM

Mimi - I got a denial "hardship not permanent." Several others did that I know of. Totally bogus.

10-13-2009, 05:49 PM	#1 (permalink)
MimiS Member Join Date: Oct 2009 Posts: 19 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Denied. They lied. My mother has been on the trail modification plan since May. After three months she was asked to send all information to them again, which she did. Last week she was contacted by the person she has been working with throughout this process. The Chase rep told her that she had been approved for her permanent modification. She had been told by this same person she would be approved and what the terms would likely be since the beginning of this process. My mother has been awaiting the final docs. Tonight she opened her mail and found a notice from Chase. Modification denied. Reason: hardship not permanent. My mother was diagnosed with a lung and liver disease last year. She has to take weekly treatments that are very expensive. From the beginning she was told she would qualify because of this. When she called Chase tonight she reached a rep who told her she was being denied because she had committed fraud when originally buying the house. That they had looked over her original loan documents and found that she had embellished her income. She did not. They also told her they had information about her gambling problem and that was another reason she was denied. She does not gamble. They told her she was renting out a garden shed and making money off the rent which disqualified her. There is no garden shed. Lastly, they told her she had just days to pay back all of the money for the remainder of the payment that she didn't pay during the modification process. This is almost $5000. And she was told to put the house on the market immediately to try and sell. Right after she was told she was approved for the final modification, Chase sent someone to look at the house and take pictures. Is it possible they sent this person to inspect the house and report back to them if the house would bring more money if they force her into foreclosure rather than modifying? I will also add that she was up to date and never late on any payments when this modification started. She paid all trial payments on time. She was told that the mod WOULD NOT affect her credit. Any advice I can pass along to her? Please, she is hysterical crying after how cruel those Chase reps were to her. I wish we had been able to record it. I could not believe the things they were saying to my mother. Thanks in advance, Mimi

10-13-2009, 06:42 PM	#2 (permalink)
c150000 Senior Member Join Date: Jan 2009 Posts: 284 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Denied. They lied. wow when did she buy the house? did she submitted income tax returns? tform cause they check and see and if that income the year she bought the house didnt match, that would create a problem after being denied and them wanting the 5ooo$ cant she go on a repayment plan for that?

10-13-2009, 06:51 PM	#3 (permalink)
caldwellb02 Senior Member Join Date: Nov 2008 Location: Northern CA Posts: 1,783 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Denied. They lied. Mimi - I am so sorry to hear this. I would like to see them prove that she committed fraud by embellishing her income. I know for a fact they did that to mine without my knowledge. It was a common predatory practice. Do you know what a QWR is? I'd send one. But first I'd e-mail Jamie Dimon. He's the head honcho and you won't get him, but tell your mom's story and ask if a member of the Executive Team can talk with her. Moe - if you are reading this - can you help? This is awful.

10-13-2009, 06:56 PM	#4 (permalink)
minknmelissa Senior Member Join Date: Jul 2009 Posts: 277 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Denied. They lied. This is just insane I read these stories and I just can't believe they are getting away with all this. Did you send a complaint to OCC I just did I don't know how far it will get you. Good luck

10-13-2009, 06:59 PM	#5 (permalink)
MimiS Member Join Date: Oct 2009 Posts: 19 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Denied. They lied. Cheryl, When buying the house she submitted her paycheck stubs and all tax documents. Is that what you meant? Or did you mean do current her taxes now reflect what her original loan documents did? If so, then no, she has decreased income since buying the home. Thanks, Mimi

10-13-2009, 07:00 PM	#6 (permalink)
c150000 Senior Member Join Date: Jan 2009 Posts: 284 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Denied. They lied. minknmelissa there are more of these stories !!!!! this is real scary......

10-13-2009, 07:03 PM	#7 (permalink)
davephx Senior Member Join Date: Jul 2009 Posts: 1,166 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Denied. They lied. This rasises a good issue for those with stated income loans where folks were encourged by lenders to overstate their income. The gambling? How on earth would they think that unless she reported gambling winnings and offset losses on her tax return. Incredible.

10-13-2009, 07:13 PM	#8 (permalink)
MimiS Member Join Date: Oct 2009 Posts: 19 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Denied. They lied. Caldwell, I do not know what a QWR is. Please tell me. I know that my mother did not embellish her income or commit fraud. In fact, I remember her saying that while she was getting the loan that the loan underwriting team had called her work and asked if she was a store manager. She called the loan company and told them she NEVER said she was a store manager, that her documents clearly stated she was a department manager. When she did this the loan was denied and it looked like she was going to not be able to buy the house. The mortgage broker was furious with her. Two days later her mortgage broker called and said he had fixed everything last minute and the closing would be held as scheduled the next day. It is possible that the mortgage broker embellished something but I can be sure that my mother was not aware of it nor would she take part in anything like that. Also, when she got to the closing the loan had been changed from a fixed rate loan to an interest only loan with the mortgage broker telling her to go ahead and sign to get the house bought and he already had the paperwork started to "fix" the loan. Of course in hindsight she is devastated that she fell for this. She really believed him when he said it was just a hiccup in the process and would be fixed. I hear so many people in the media making comments and asking why should society have to pay for people making stupid mistakes and getting loans they cannot afford. I truly believe she was put on the spot at the closing and didn't have time to fully understand what the consequences would be. It makes me wonder if others were mislead and given an overload of information just to confuse them. Thank you for your response, I apologize for my rambling answer. I digressed a bit. LOL Mimi

10-13-2009, 07:14 PM	#9 (permalink)
c150000 Senior Member Join Date: Jan 2009 Posts: 284 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Denied. They lied. DAVEPHX i have a stated income loan. i did not inflate my income, but see they can do what they want! gambling shouldnt even be considered she was current! thats none of there concern in the first place! in the end of these trial payments we will all owe 8000.00 10.000 $ and the banks are not going to work with us in the end, for repayment plans,, i asked they said of if your denied you can go on a repayment plan or this or that !! ya right now they can cry fraud and then they dont have to offer help if your denied money talks Bull $#%@ walks !!!!!!!!!!!!!!!!!

10-13-2009, 07:15 PM	#10 (permalink)
MimiS Member Join Date: Oct 2009 Posts: 19 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Denied. They lied. MinknMelissa, Please explain more about what the process is in complaining to the OCC. What is the OCC and what would a complaint accomplish?

10-13-2009, 07:20 PM	#11 (permalink)
davephx Senior Member Join Date: Jul 2009 Posts: 1,166 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Denied. They lied. Under just released new rules, the servicers no longer need tax return copies since they are now sharing info with the IRS computers and will get last two year tax returns direct from IRA which is why they require the IRS release forms. For stated income loans could look at stated vs tax return and not you or I but many folks may have mismatches. The issue is in many cases it was the mortgage lenders that encouraged or wrote in the higher income amounts. Until the shocking report from MimiS I had not heard of this being an issue. But the other stuff like gambling and rental that somehow they came up with if they had really suspected it may have resulted in further checking. But how know or suspect gambling or rental is not comprehensible from what we know. If MimiS mother can find out why they thought that, what evidence of that they have would be helpful but sadly may not tell her.

10-13-2009, 07:23 PM	#12 (permalink)
MimiS Member Join Date: Oct 2009 Posts: 19 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Denied. They lied. To be clear my mother did not have a stated income loan. She had to send in all documents verifying her income. If I am correct stated income means you don't have to provide documents, correct? Also, there is absolutely no basis for the gambling comment that was made. That was just a rep being mean and cruel for no apparent reason. My mother was crying and this woman was just being nasty and throwing accusations at her. It was like one of those mean prank calls you see on tv where they see how much they can upset someone and they think it is funny. When my mother was crying this woman hung up on her. Anyway, gambling is not a true factor in this. My mother doesn't even play the lottery, go to a casino or anything. She would not have gambling winnings reported on her tax returns because she never gambled.

10-13-2009, 07:32 PM	#13 (permalink)
davephx Senior Member Join Date: Jul 2009 Posts: 1,166 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Denied. They lied. MimiS Sounds like they are evaluating the wrong person. Maybe they have the SS number wrong. Have her get a credit report and be sure doesn't have someone else stealing her Identity. Stated income is WIHOUT any verification of income. Nothing makes sense from what you are saying about your mothers situation other than the loan number/ SS or something is screwed up and they are getting info on the wrong person!

10-13-2009, 07:33 PM	#14 (permalink)
c150000 Senior Member Join Date: Jan 2009 Posts: 284 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Denied. They lied. DAVEPHX they can use your income tax returns to check on what your stated income was that year you submitted your application for your loan and see if it matches but after that it wouldnt have to be the same mine went down since then then back up! so whats the point \ she has to find out more of this story from her mother like you said did she claim gambling winnings? or say she rented on her tax returns thats the only way they could get this info dont you think?

10-13-2009, 07:34 PM	#15 (permalink)
minknmelissa Senior Member Join Date: Jul 2009 Posts: 277 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Denied. They lied. Mimi they are heartless just like when i was talking to them and upset the slob was burping in my ear being rude as she could be. I was told by a Hud counselor to contact occ which is the banking commision I just filed my complaint I know they are suppose to get in contact with the bank and see what is going on and then the bank is usually contacts us back. Whether or not it helps I don't know because unfortunately I have been lied to and put through the ringer too. I don't know why they seem to pick and choose who there going to torture. I also filed a complaint with hud counselor and I wrote to my senators but no one got back to me.I am dealing with naca now but thats not going so well either. I hope you can get it straightened out because that is really wrong. I think we should all tape our stories and put in on UTUBE

10-13-2009, 07:35 PM	#16 (permalink)
davephx Senior Member Join Date: Jul 2009 Posts: 1,166 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Denied. They lied. MimiS If this was a destable person (at Chase?) telling her this, she should call again, be sure it is really a Chase phone and confirm with someone else. Explain how this has to be a mix up of people if same answer and see if there is some rep that can be helpful. Try and get to a supervisor. CALL HOPE for Homeowners and ask for Escalation Team.. they can be helpful and mothers situation is so extreme you should get to the Escaluation Team member fast. You wil be first screened by in intake person. My Hope person was very forceful on conference call with my Servicer Citi.

10-13-2009, 07:40 PM	#18 (permalink)
caldwellb02 Senior Member Join Date: Nov 2008 Location: Northern CA Posts: 1,783 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Denied. They lied. Mimi - I agree with dave. He knows alot. As pissed off as I got when I first read your post I gotta say I have only once had anyone be anywhere near that rude from Chase. Dumb, yes. Uninformed, yes. Relentlessly misleading, yes. But not that mean. This person needs to be reported if they were in fact from Chase or any bank for that matter.

10-13-2009, 07:41 PM	#19 (permalink)
MimiS Member Join Date: Oct 2009 Posts: 19 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Denied. They lied. I wish it were a mix up. My mother called back and talked to another rep after the first one hung up on her. He did state that she had been denied. He also looked up the notes that the other rep had left on the account. There was nothing about gambling in the notes or in her file. He said that she should take in boarders to help pay the payment and re-apply for modification. I will advise my mother to email the person that was suggested. I will also be sending him an email describing how my mother was treated and how after she got off the phone with them she said that she can't be sick with her illness and deal with people treating her that way, she just wants to die. She is overwhelmed. Thanks for your responses, Mimi

10-13-2009, 07:45 PM	#20 (permalink)
c150000 Senior Member Join Date: Jan 2009 Posts: 284 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Denied. They lied. i wouldnt be suprised, if she called back and recived a hole diffrent story! anything can happen at chase even a (person mix) up it would not surprise me one bit!!!

10-13-2009, 07:47 PM	#21 (permalink)
davephx Senior Member Join Date: Jul 2009 Posts: 1,166 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Denied. They lied. Wow, that proves the first rep should be fired and is a disgrace to Chase. I would bring it to the attention if you can to a supervisor assuming they will give you one. You may be in a better emotional state to talk to Chase about the actions of the Rep. You can do a conference call with both of you on the line to avoid privacy issues if you want to talk to Chase. Bottom line is it looks like not enough income to qualify which is all first rep had to nicely say. The problem with HAMP is it was not designed for unemployed or those with too low income to amortize their 1st even at 2%/40 years. We would been another $billions of a new program to address that sadly. Folks like mother are in a very difficult situation and the last thing she needs is the rude making up lies rep from Chase

10-13-2009, 07:58 PM	#22 (permalink)
c150000 Senior Member Join Date: Jan 2009 Posts: 284 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Denied. They lied. davephx not enough income? to much income? this is so confusing to me the post make me dizzy did she say her mother was on an offical hamp trial? you said your on stated,,, do you have rentals also? would you know what income they use for hamp gross or rental minus 25%

10-13-2009, 08:00 PM	#23 (permalink)
MimiS Member Join Date: Oct 2009 Posts: 19 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Denied. They lied. Okay so here is another thing I want to know. (If anyone can answer.) She got into this modification because she had called Chase and asked if there was any possible way she could skip/defer a payment to allow her to get her other bills caught up. They immediately jumped in and offered her the modification program. If she had too low of income how did she qualify for the temporary modification? What was the point of taking a customer who was current/never been late, offer them a lower payment, and then leave them in default? What did Chase gain from this? What am I missing? And why are people who were already behind in payments getting permanent mods when it would seem more likely that the people who were current going into this process would be the best candidates for sticking with the agreement and repaying the loans. I'm not saying that people who are behind on their mortgages shouldn't get them. I don't want ANYONE to lose their home. Just trying to figure out what the sorting process is. If she takes in boarders and raises her income will she be more likely to qualify? Also, she was denied due to hardship not being permanent. That is what it stated on the letter. The other reasons were told to her on the phone. No one ever mentioned lack of income as a reason for denial. But they did say she could go to jail for fraud for lying about her tax statements when applying for the loan. I told her not to worry about the fraud thing because she did not lie about her income, the mortgage broker received her tax papers, pay stubs and then called and verified her income with her employer.

10-13-2009, 08:01 PM	#24 (permalink)
davephx Senior Member Join Date: Jul 2009 Posts: 1,166 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Denied. They lied. Income x 31% = 1st Mortgage affordable payment. BUT Reduce the result by taxes and insurance and then see if it will amortize a new mortgage at 2%/40 years. If not that is where not enough income. They may have some wiggle room but don't know how much.

10-13-2009, 08:05 PM	#25 (permalink)
caldwellb02 Senior Member Join Date: Nov 2008 Location: Northern CA Posts: 1,783 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Denied. They lied. Mimi - I got a denial "hardship not permanent." Several others did that I know of. Totally bogus.

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