Wamu Head firmly up hind quarters - Loan Modification Forum

davew · 08-20-2009, 07:16 AM

Well after months of waiting for mod, and having refused proposal that raised my pmt by hundreds a month, and having NACA negotiate with them, WAMU calls and sez why havent you paid your trial payments? I explained I had refused it and NACA was talking to you. Response was they had no record I had refused. I asked if they had record I had agreed and she sez no. SO, I am told they will start foreclosure and I need to reapply. I ask what they have heard from NACA, and she says nothing. Then it occurs to me, she has no idea who NACA even is. I ask and she admits never heard of them and no record of their ever talking. Hmm, I say I have emails proving they are talking, and that I refused mod. UNREAL. So, will call NACA and probably have to start over. CHASE WAMU,THEY ARE THE WORST>

OH-WAMU · 08-20-2009, 07:52 AM

Maybe that was just a front-line collections representative? Collections only; someone not included on higher level conversations on loss mitigation.

In any case, you would hope that the higher level conversations would be documented in a system the front line could access!

caldwellb02 · 08-20-2009, 08:31 AM

Hi. WaMu/Chase does know about NACA. I started working with NACA in April, and since they are so difficult to get to I also was still working with Chase (no resolution of couse). Today I called my contact in the Executive Resolution Team of Chase, and she said "since we have a contract with NACA, I cannot speak with you anymore on this case." I asked her how she got this info, and she said her Manager just told her the other day. She could not direct me to any unit in Chase that was working with NACA cases, nor could she give me the NACA phone number they work with. I was quite surprised, since Chase acknowledged having gotten NACA's proposal for me on June 8, and I had talked with Ms. Davis of the Exec Team many many times since then. Something has changed. Not sure what yet.

Jillian118 · 08-20-2009, 08:44 AM

Caldwell,

Well that is very interesting b/c i have had naca helping me and chase says nothing about it. Just talked to those idiots today as a matter of fact and no one said boo. My file was submitted to servicer looks like July 30th

08-20-2009, 07:16 AM	#1 (permalink)
davew Senior Member Join Date: Jan 2009 Posts: 75 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Wamu Head firmly up hind quarters Well after months of waiting for mod, and having refused proposal that raised my pmt by hundreds a month, and having NACA negotiate with them, WAMU calls and sez why havent you paid your trial payments? I explained I had refused it and NACA was talking to you. Response was they had no record I had refused. I asked if they had record I had agreed and she sez no. SO, I am told they will start foreclosure and I need to reapply. I ask what they have heard from NACA, and she says nothing. Then it occurs to me, she has no idea who NACA even is. I ask and she admits never heard of them and no record of their ever talking. Hmm, I say I have emails proving they are talking, and that I refused mod. UNREAL. So, will call NACA and probably have to start over. CHASE WAMU,THEY ARE THE WORST>

08-20-2009, 07:52 AM	#2 (permalink)
OH-WAMU Senior Member Join Date: Jul 2009 Location: Ohio Posts: 86 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Wamu Head firmly up hind quarters Maybe that was just a front-line collections representative? Collections only; someone not included on higher level conversations on loss mitigation. In any case, you would hope that the higher level conversations would be documented in a system the front line could access!

08-20-2009, 08:31 AM	#3 (permalink)
caldwellb02 Senior Member Join Date: Nov 2008 Location: Northern CA Posts: 1,783 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Wamu Head firmly up hind quarters Hi. WaMu/Chase does know about NACA. I started working with NACA in April, and since they are so difficult to get to I also was still working with Chase (no resolution of couse). Today I called my contact in the Executive Resolution Team of Chase, and she said "since we have a contract with NACA, I cannot speak with you anymore on this case." I asked her how she got this info, and she said her Manager just told her the other day. She could not direct me to any unit in Chase that was working with NACA cases, nor could she give me the NACA phone number they work with. I was quite surprised, since Chase acknowledged having gotten NACA's proposal for me on June 8, and I had talked with Ms. Davis of the Exec Team many many times since then. Something has changed. Not sure what yet.

08-20-2009, 08:44 AM	#4 (permalink)
Jillian118 Senior Member Join Date: Jun 2009 Posts: 294 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Wamu Head firmly up hind quarters Caldwell, Well that is very interesting b/c i have had naca helping me and chase says nothing about it. Just talked to those idiots today as a matter of fact and no one said boo. My file was submitted to servicer looks like July 30th

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