If Bank of America sold you to Greentree, Nationstar, or Owcen, post here
[SIZE=4][FONT=arial black][B]If Bank of America sold you to Greentree, Nationstar, or Owcen, post here[/B][/FONT][/SIZE]
Just when I started to make long overdue repairs to my house, the prospect of another home-loan nightmare looms. On 5/14/13, David Lazaruz of the LA Times writes about the sale of 2 million loan servicing to Nation-star and how B of A checking account customers who got JUST 2 weeks notice will have to pay monthly fees. I was grateful since I got no such notice, Nation star and Owcen are both at the bottom of JD Powers ratings, but only a week later, I did! I was sold to an even worst company, the not even rated by JD Powers, the not even a BBB member, with enough customer complains to fill half the internet, Green Tree Servicing LLC!
When you go through financial problems and get within a tiny misstep away from losing you home and having to turn your life upside down as a result, you earn a free lifetime T shirt that reads 'Just because I'm paranoid doesn't mean they're not out to get me!" I have been wearing it since I got that letter. What scares me is that tiny misstep seem to always be with the greedy servicer and you have zero control. just look how they sell your loan, give you a short notice, and effective the day your payment is due!! I could care less about the bofa checking fee coming back, or that absurd $12 processing fee GT charges their customers, or even those calls on the second of the month by enraged psychopaths asking for the mortgage payment, I'm just hoping they won't screw up my HAMP MOD!
Applied for HAMP 8/9
Trial starts 9/9
Missed underwriter call 11/7/09, tried to call back, he left already. Following day11/08/9, I got him, very nice guy, but he could not find my file, he said he must have sent it back to be reevaluated and that a new trial is now necessary!
Dozens of calls to BOFA to get an update proof useless!
12/14/9 I called the OOP! Thanks to this site!
Mod papers arrive via FedEx 12/19/9
Mod starts 1/10
Payment not applied correctly, terms are not updated properly, escrow missed up, called numerous times, interest rate not updated and so on.
Signed returned permanent 4/15/10
Over the next 18 months, bofa kept making the corrections. I stopped calling, slept better, but did not dare to throw away the Tshirt!
To say that Greentree is [B]full of crap[/B] will be an understatement, but that is not a concern of investors out there who never gave a damn about the customer. In their eyes, GT can do no wrong as long as it brings in cash! And so far, it dose! For them those unhappy customers are all irresponsible jerks who deserve a stern treatment by a [B]metier[/B] company that [B]knows[/B] how. I called both bofa and GT, GT has no account number. just usual BS about everything stays the same and not to worry. But reading the forecast, I could see a storm on the horizon, no idea how big it's going to be. Might as well put on the shirt and get ready for a hurricane!
The few coming weeks and months will testify as whether this switch results are merely few extra ass-kicking by GT, or a disastrous beginning to another nightmare!
[B]Please post your experiences [/B]