In 2011 I started having trouble meeting my financial obligation with my mortgage with BOA. Leading to my hardship was the economy going bad and my kids and their kids coming back home to live. For awhile I supported up to 3 families (10 people). I was the only one working. I fell behind in payments. Talking with BOA they suggested I try for the loan modification. Of course I had to be 3 payments behind before I could apply. So I did that. Well I qualified !
I had to go thru the 3 month trial. Making 3 payments, which I did. Then it would turn into a permanent modification. After 3 months I didn't receive any notification that it was going permanent. I called my personal account manager assigned to me and asked what was going on. She said it would take time to get it into normal service and to continue making the new payment per the loan mod amount. I have done that making an additional 10 payments on time. Yes this has been going on over a year. I have been in phone contact with them every month.
The entire time I've been able to watch my account online how they were applying my payments. My online account was showing they were making the old payment erratically, not the new modified payment. The old interest rate was showing.
Only in the past 30 days they have updated the interest rate to the correct rate and posted the new payment amount I should make. Prior the old payment showed and the old interest rate.
Then I see they reversed all the payments made since the 3 trial payments and then applied that amount to the principal.
2 weeks ago I received a letter from BOA and they stated my loan is in default and BOA will be foreclosing if not brought current. Couple days after that I received a letter from JMA services representing BOA to work on a program to bring my account current.
This got my attention....
Phone call to my manager about these letters she said not to worry, my permanent mod loan is approved and it takes time to follow FHA guidelines to bring it into normal service. I told her I'm not sure I can believe her. She went out of her way to say TRUST ME your fine. And that I would continue to get those "form" letters.
I did call JMA and informed them my loan is not in foreclosure per my BOA manager.
Today another letter from JMA stating I need to contact JMA on this matter.
I'm beginning to wonder if my BOA manager is lying to me to get as many payments from me before the send the Sherriff with foreclosure papers.
Sorry if my post is confusing...I'm frustrated.