I received a trial payment period offer in May. The 1st payment was due by July 1, 2012. I made the payment on June 18 using the coupon and envelope BofA provided with the paperwork. Today I was informed that the trial period didn't start until July 1, and that payment was processed but not applied as the 1st payment. All paperwork clearly states make payments "by" July1, August 1 and September 1. It was paid "by" July 1st. My "account manager" states that there's nothing he can do, clearly the payment wasn't processed properly. I've left a message with his supervisor, but I don't think I'm going to get anywhere with him either.
Is there anyone at BofA I can contact or do I have any hope at all of getting this payment applied properly?? I'm so frustrated by BofA, we've been dealing with this for 3 years now! I don't trust them to do anything correctly. Advice, anyone?