I am in need of help. Here is my story, I have a 2nd morgage with BOA that was transferred from First Franklin. This account has been deliquent since 2006 and was/is charged or paid off(according to BOA). I am currently finanlizing a short sale and BOA can't find information about my loan for me to close. Last week they sent me a "letter of satisfaction" and it said my loan is paid off and thay there is a zero balance, but it didn't say anything about a lien release. Does this mean they are going to send me a lien release as well? I emailed the President's office and is waiting for a response.