Bank of America Mailing Address, Contact Info, Emails

[Maurice Bedard]

This list has been compiled by LoanSafe member for the last few years. Let's help keep this accurate and up to date as possible. If you have a alternate contact, main address, emails or other info, please comment below so I can make changes as they occur.
__________________________________________________ ______________

Bank of America Corporate Center

100 N. Tryon St.
Charlotte, NC 28255
Main Number for Loss Mitigation - 704-386-5681
Fax: 1-704-386-6699

LoanSafe Number for Members: 1.800.846.2222

Home Retention Team in the Loss Mitigation Dept; 716-635-7255

Number is for loss mitigation on second mortgages: 800 936 6362

HELOC Loss Mit Dept: 800-621-1044

Settle your loan mod/settle your account: 800-936-6362

Loan Mod Fax: 336-805-9566 (They are located in the corp office in N. Carolina)

Permanent Loan Modification Paperwork Mailing Address:

BAC Home Loans Servicing, LP
Attn: Home Retention Division
100 Beecham Drive Suite 104
Pittsburgh PA 15205

Or

BAC Home Loans Servicing, LP
390 Interlocken Crescent, Suite 310
Broomfield CO 80021

This address is for a subcontractor (Home Retention Services, Inc. - aka: Stewart Title) that's handling some of the trial period loan modifications:

Home Retention Group
9700 Bissonnet Street
Suite 1500
Houston, TX 77036

Executives, Negotiator Contacts:

Barbara Desoer | President Home Loans and Insurance (AKA OOP)
barbara.j.desoer@bankofamerica.com

Mailing to OOP:

Office of the Chairman - Attn: Barbara j. Desoer
Home Retention Division
Bank of America
LA-LM ADMIN PL
450 American St.
M/S CA6-921-01-09
Simi Valley, CA 93065

Melissa A. Henderson (Negotiator) | Senior Operations Analyst
Office Of The Chairman – Home Retention Division
Bank Of America
LA-LM ADMIN PL
800-405-0078 x 3057 Office
866-619-4249 Fax
450 AMERICAN ST
Mail Stop: CA6-921-01-09
Simi Valley, CA 93065
melissa.a.henderson@bankofamerica.com

Melissa Russell | Customer Advocate Office of the Chairman
(800)669-2443 extension 2809
melissa.d.russell@bankofamerica.com


Crystal R. Peterson Customer Advocate | Office of the CEO and President
email: crystal.peterson@bankofamerica.com
Direct# 336-805-3126

Dan Frahm | VP Corporate Communications | CA
dan.b.frahm@bankofamerica.com
818-225-4843

Michael Drawdy | Senior VP Home Retention | CA
michael.drawdy@bankofamerica.com
805-520-5726

Bank of America Office of the Chairman & CEO | CA
800-669-2443 x2773

Stephen Fitzgerald | Office of the Chairman & CEO, Mgr

Brandie Gedang | Office of the Chairman & CEO
brandie.gedang@bankofamerica.com

Natalia Guerrero | Office of the Chairman & CEO | CA
natalia.guerrero@bankofamerica.com
818-316-8038

Tanisha Hamilton | Office of the Chairman & CEO

Amy Harp | Office of the Chairman & CEO, Mgr

Amy Moore | Office of the Chairman & CEO | CA
800-601-2522 x3949

Jimmy Munoz | Office of the Chairman & CEO, Team Mgr | CA
jimmy.munoz@bankofamerica.com
800-601-2522 x5514 | 661-951-5514

Pam Preciado | Office of the Chairman & CEO | CA
pamela.preciado@bankofamerica.com

Debbie Smith | Office of the Chairman & CEO | CA
deborah3.smith@bankofamerica.com
800-601-2522 x3261

Irene Tapia | Office of the Chairman & CEO | NC
irene.tapia@bankofamerica.com
704-386-5687 | 626-584-2309

Theresa Cantwell | Home Retention Divison
866-788-8495 x8283

Yvonne Custano | Risk Operations Team Mgr | CA
yvonne.castano@bankofamerica.com
805-577-3903

Jim Emmerich | National Customer Experience Executive |

Alta Erickson | Executive Assistant | CA
818-225-3739

Carlos Escobar | VIP Negotiator | CA
carlos.marcelo.escobar@bankofamerica.com
800-405-0078 x3912

Zach Harrod | Risk Operations Mgr Home Retention CS | CA
zachery.harrod@bankofamerica.com
800-405-0078 x5343

Sandra Isidro | VP Customer Service
sandra.isidro@bankofamerica.com
800-405-0078 x3997

Justine Levine | VIP Negotiator | CA
jlevine2@bankofamerica.com
800-405-0078 x7374

Kim Lowe | Assistant to Mike Drawdy (SVP Home Retention) | CA
kim.lowe@bankofamerica.com
805-520-5726
Comments: At times could be helpful, but mostly b*t*hy.


Brian Moynihan | President & CEO | CA
brian.t.moynihan@bankofamerica.com

Tim Nicholson | Senior VP | CA
661-951-5100 x5200

Erick Odiambo | Negotiator | TX
erick.odhiambo@bankofamerica.com
866-788-8495 x2386

Shaun Orr | Negotiator
shaun.orr@bankofamerica.com
800-601-2522 x8567

Loretta Pillado | Officially: Assistant VP Home Retention | CA
Real Title: Queen of BS
loretta.pillado@bankofamerica.com
800-405-0078 x3066 | 805-577-3066


Ken Scheller | Senior Vice President Home Retention | TX
ken.scheller@bankofamerica.com
972-781-3340

Jacquelyn Sessions | Processing Mgr | TX
jacquelyn.sessions@bankofamerica.com
972-498-2557

Matt Skoglund | Managing Director, Customer Contact | TX
972-526-3705

Matt Vernon | Short Sale & REO Executive | CA
matthew.j.vernon@bankofamerica.com
818-225-3110

Daniel Whitehead | Assistant VP Risk Operations | CA
daniel.whitehead@bankofamerica.com
800-405-0078 | 805-955-7450

Here’s some FHA Negotiators numbers:

Minerva Roman (972) 498-6485
minerva.roman@bankofamerica.com

Jeremy Roberts (972) 498-6701
jeremy.roberts@bankofamerica.com

[iowagirl]

Wow, thank you Moe!!!

[Whittier]

Jolene Clark Senior Operations AnalystOffice:
800-405-0078 ext 7438
Fax: 866-603-4755
jolene.clark@bankofamerica.com


Amanda Simcoe
Mortgage Servicing Specialist Lead
Loan Modification Team
Bank of America Home Loans
Direct Line: 972.638.4114
Fax: 415.228.6510
Amanda.Simcoe@bankofamerica.com



michael.drawdy@bankofamerica.com if you cannot reach him contact: Kim Brown at 805-955-7824


M. Colleen McPherson
Bank of America Home Loans
Work Flow Coordinator
Loan Modification Team
Home Retention Division
2375 N. Glenville Drive
Richardson, TX 75082
972-638-4118
meagen.mcpherson@bankofamerica.com

[lami in calif]

I've tried the email for Melissa Henderson more than once and it always comes back undeliverable.

She also does not return her phone calls.

Suggestions?

[Ben Bernanke]

Thanks so much for the data, already putting it to good use.

I had two houses under Skank of America dominion. They took my Redmond last month, Aug 2010, by administrative foreclosure
(unfortunately WA state legislators were bribed out of keeping the courts and the people involved in such matters).

The house is next door to Microsoft in Redmond WA. Nobody at the foreclosure sale would buy it.

But figure this.. we got the loan 4 years ago, from Wells Fargo, or so we thought. As we attempted mortgage modification for a full year, Wells Fargo finally told us, on the phone (of course they refused to do anything in writing) that the house loan was really from Skank of America. And that Wells was just the "servicer: so don’t complain to us about foot dragging on the mortgage mod process, its "Skank of America".

Well, I do keep in mind the two skannkyiest banks of all time, are B of A (first place) and their crony bank Wells Fargo (second place).
Low and behold, it was true, Skank really was the alleged loan holder. Skank held the loan on my other house too, and all my consumer debt.

It seems Skank has a particular interest in me.

Well I have a federal case filed in the 9th Circuit, Western District, Seattle court. It names NW Trusties the corny collection arm of Skank and Wells Fargo as an illegal debt collector, violating both RCWs (WA State consumer protection laws) and Federal Fair Debt Claims Collection Practices Act willfully and with acts of collusion and mail fraud.

well.. back to the foreclosed Redmond house..

Finally Skank of America stepped up to the plate at the end of the day at the foreclosure sale , and became a house investor, with $414,000 of freshly printed tax/federal-reserve dollars. (you folks get to pay that back... sorry).

It makes one wonder...
1) Skank of America ("Skank" for short) is not licensed as a home renter co.
2) Skank is not licensed as a home investor co.
3) Skank does not plan to live in the building, and its not zoned as commercial land for a bank

Only one explanation... Skank, with your money, is acting as a monopolistic force to maintain house prices in Redmond WA.
And they (Skank of America) can at will, can raise prices by buying up the homes, or dump house and depress prices.

In the news today, "Bank of America has halted all foreclosure activities, October 08, 2010".

This is not kindness folks, they are losing Federal and State cases related to Banking Fraud, Fair Debt Collection, Wire Fraud and RICO . One of their officers was finally dragged to court and forced to testify.
It seems he signed thousands of foreclosure orders. Not one case, did he check any case facts on, nor even read, prior to signing.

So.. on the "good" news
"Bank of America has halted all foreclosure activities, October 08, 2010"

You would think one, pres Barack, Obama, would go to the public and say..
"hey, i did something for you... please don't throw all my congress and senators our on their asses in 3 weeks from now"
Nope... he is too afraid. (patheitc)

This is what your country has become folks.

[DBarr13447]

Erick Estrada/Customer Advocate
erick.estrada@bankofamerica.com
800-669-2443 x 2773/fax:866-786-8563


Can anyone verify if Kenneth Welch's email is:
kenneth.welch@bankofamerica.com is correct?
He's been assigned as my negotiator - anyone have any experience working with him?

[Ben Bernanke]

Erick Estrada/Customer Advocate
erick.estrada@bankofamerica.com
800-669-2443 x 2773/fax:866-786-8563


Can anyone verify if Kenneth Welch's email is:
kenneth.welch@bankofamerica.com is correct?
He's been assigned as my negotiator - anyone have any experience working with him?

Interesting info fellow victim (names, positions and contact info above).

My "negotiator" is "Erik Castruita". Such a similar name to your "erick.estrada". My Negotiator will not provide his email address. Names of similar sound and of a ethnic nature, I suspect are fictional. Erik Castruita the fiction, has an assigned location of Califonia, with a 7I4 phone prefix.

In other words fellow victims, I suggest there is no real human "Erik Castruita" who actually negotiates mortgage modifications for us victims.

My legal team of pro-se laywers is preparing a lawsuit against B of A regarding the mortgage modification process, as they don't bargain in good faith.

When a corporate entity has such special powers as a bank or insurance company, via the license granted by a state, They are under even more close scrutiny to obey the consumer protection laws both state and federal.

Since baby bush came to power, there is flagrant disregard of all these laws. I'm seeking to know any of you victims in Washington State. We may file a class action in the Washington State Superior Court, in King County. Obama is just Bush administration number 3, with a coat of paint on it. In fact, Oboma's half racial status is used as the new front man cover to perpetuate the bank-government fraud.

Baby-bush was likely about 6 months away from being tried by congress for various crimes, when he ran off and helped put this new faker in power. The new faker would rather be charge himself with crimes before letting bush or the federal reserve be charged with crimes.

Please note that my forum "NIC" here, of "Ben Bernanke" is obviously, just that, a NIC (nic-name). use of NIC's is extremely common on internet forums. I use NICs to avoid identity theft and government and big business harassment. However my status of victim of the banks and advocate for victims is quite real and is no joking matter.

Please none of you victims or concerned citizens, be insulted by this statement below:

"Please be warned you who work for B of A, other banks or any of their crony teams or companies. It is an act of "fraud in the inducement" to misrepresent yourself as a mortgage victim, or seeking to help mortgage victims, if you are here in this BBS forum, or approach me in person or via other telecommunications or in writing, in order to act on behalf of any bank.

If such a fraud occurs, whereas data (written, verbal, etc) is offered to myself, a Washington State resident, it will be my intention to inform legal authorities in WA State of said fraud and pursue civil remedies myself in WA State and/or in the federal court system."

Any of you real victims, are welcome to copy and use the above statement, for WA or altered for your respective state.

[Maurice Bedard]

Good post Mr. Bernanke. Although I do not agree 100% with all your government accusations, I do appreciate the input. In particular, the bank/servicer employees who may be committing fraud

The facts are that this is The Loan Modification Conspiracy | LoanSafe.org.

I do agree that mortgage servciers are committing fraud on a massive scale right now by simply lying to homeowners about loan mods for their financial gain. This is fraud 101, but only can be proved if the victim is willing to sue the perpetrator of this said fraud. History proves that 99.9999% do not and will not. Hence, the mortgage servicing fraud will continue indefinitely because it is much more lucrative to continue it, than to stop it.

Don't matter if we have 10,000 Ben Bernake's willing to sue. But, if that number turns into 100,000 or more, then this would cause a lot of monetary pain to mortgage servicers where the fraud would not be worth the risks.

In the broadest sense, a fraud is an intentional deception made for personal gain or to damage another individual; the related adjective is fraudulent.

Fraud - Wikipedia, the free encyclopedia

Fraud can be committed through many media, including mail, wire, phone, and the Internet (computer crime and Internet fraud). The international dimensions of the web and ease with which users can hide their location, the difficulty of checking identity and legitimacy online, and the simplicity with which crackers can divert browsers to dishonest sites and steal credit card details have all contributed to the very rapid growth of Internet fraud.

Types of criminal fraud include:

* bait and switch

The facts are that I have seen countless bait and switch loan mods since I started this forum. Hence, countless frauds where the victims just bit the foreclosure fraud bullet and left their homes with their tales between their legs.

[iowagirl]

I just recently emailed the office of Barbara DeSoer on Friday 11/05/10. 4 hours later I received a call from someone in her office.

I've tried the email for Melissa Henderson more than once and it always comes back undeliverable.

She also does not return her phone calls.

Suggestions?

[Martinez02]

This thread should be tacked up... List is more comprehensive and thorough than current tacked thread.

In fact, a webpage with this info and a link would be ideal.

[DWWhite]

Ben. I'd like to know more about your legal stuff, and share resources. I am planning my own suit on behalf of my parents. They've been fighting with the "Skank" since October of 2009 to get a modification. They act interested, then stall for weeks or months. Last I heard from them was about 3 weeks ago... and I've been dealing with the same "Eric Castruita"... or should I say being ignored by him.
I'm so fed up with them, and I'd really like to go after them for their BS. You can reach me directly at whitedw at dnlvi dot com.

[djdavisla]

Thanks Moe.................I see a few on there that I missed. moving forward thats all we can do.
I have posted in other areas on this site. yes I am now experiencing this nightmare. bank of america ,left a message that the sale had been extended till jan 10th 2011. my negoiator john oblath called on the 11th of dec to ask for one more document. i called monday to check to see that he got it and they told me my house had been sold on dec 10th 2010. yes, i was in shock, but then the past 3 weeks so many stories.the high point. on xmas eve we are waiting for keys to get back into our house, becuase bank of america locked us out. it never happened. the presidents office told us to wire $10,000 immediately, western union on christmas eve, thank god we did not. then they wanted $16,000 then $25,000 . then they just stopped contacting us. nothing. we filed complaint with AG , also dept of finance, they forwarded to office of controller, We have faxed over 60faxes and emails daily. we hired an attorney.$5,000 . not sure what more we can do but daily we come up with ideas. help

[exprc]

its a good share thank you

[djdavisla]

I will continue to update, in case anyone else gets this happening to them, i hope not. today the idaho attorney we hired emailed sent out letter telling them to return property , rescinde foreclosure , he cited a couple different laws they have broken. so, if they dont then a lawsuit. a california attorney gave me a faster thing to do , I like the way he thinks, so if it works I will share that too , concerning the title to our house..but the idaho attorney is putting a lis pendis on title also. no one, absolutely no one has contacted me from bank of america, not a peep. so , I am going to take this closer to home for the higher ups, we did that to indy mac /one west for my sister last year and within 30 mins the indymac people contacted our attorney for a meeting. what it involves is sending letters to their neighbors, their charities, people they see everyday, letting the president and chairman and other corporate members see and feel what its like when everyone knows you are a home stealer.so get ready barbara desoer, brian moyahan, joe price, and the others, your world just got a bit smaller................no, i am not some creep, some stalker, what i am his a homeowner who is past angry, i was lied to , my house stolen, I had bank of america "thugs"calling me emailing me to wire money immediately by western union on xmas eve to get access to my home, and one of them emailing me saying he has to rush home to be with his family while my was locked out of our house. I am sure they think this will blow over. well, yesterday there was someone on dr.phil talking about how he never gives up to find his kids. I knew how he felt. I will never give up on this. i allot a certain amount of my time daily to do something more and more each day, and I will turn up the heat daily till I get my house back.

[daneam]

I will continue to update, in case anyone else gets this happening to them, i hope not. today the idaho attorney we hired emailed sent out letter telling them to return property , rescinde foreclosure , he cited a couple different laws they have broken. so, if they dont then a lawsuit. a california attorney gave me a faster thing to do , I like the way he thinks, so if it works I will share that too , concerning the title to our house..but the idaho attorney is putting a lis pendis on title also. no one, absolutely no one has contacted me from bank of america, not a peep. so , I am going to take this closer to home for the higher ups, we did that to indy mac /one west for my sister last year and within 30 mins the indymac people contacted our attorney for a meeting. what it involves is sending letters to their neighbors, their charities, people they see everyday, letting the president and chairman and other corporate members see and feel what its like when everyone knows you are a home stealer.so get ready barbara desoer, brian moyahan, joe price, and the others, your world just got a bit smaller................no, i am not some creep, some stalker, what i am his a homeowner who is past angry, i was lied to , my house stolen, I had bank of america "thugs"calling me emailing me to wire money immediately by western union on xmas eve to get access to my home, and one of them emailing me saying he has to rush home to be with his family while my was locked out of our house. I am sure they think this will blow over. well, yesterday there was someone on dr.phil talking about how he never gives up to find his kids. I knew how he felt. I will never give up on this. i allot a certain amount of my time daily to do something more and more each day, and I will turn up the heat daily till I get my house back.

did you call the HAMP escalation unit of the Treasury Department? they are usually very helpful and set up the file the same day. Make sure you press option #2 when you called.

Email
support@hmpadmin.com
Phone
(866) 939 - 4469 Fax
(240) 699 - 3900
Hours of Operation: Monday through Friday, 9am - 9pm ET

On 10/27/10, US Treasury Department Homeownership Preservation Office Chief Phyllis Caldwell told the Congressional Oversight Panel the following, "For those homeowners that were already in foreclosure proceedings, Treasury guidelines require servicers to stop the foreclosure proceedings while the homeowners are being evaluated for HAMP...."

[fed up with BofA]

Has anyone worked with Leslie Jones? She is the advocate that was recently assigned to my account. I just got off the phone with her and she was so rude! Somehow, I dont think she is really going to act as an advocate on my behalf, im about to make my 6th trial payment and then im done, strategic default for me!! Any suggestions on whether i should still pay my 2nd?

[gemgirl71]

1800-405-0078 x3054 adriana Moreno mortgage manager
1800-405-0078x 3286 stephanie caine mortgage manager
1800-405-0078 x 2841 sasha rainey 866-599-5535
818-223-5641 nicole Rodriguez mortgage service manager
714-987-5036 billy sanders

[jumbo2011]

Great Job, Moe!! Can you provide me your email?

[bunnytoo]

"Bank of America Home Loans Counseling"
all spelling is my best guess
Connie Garnier 888.875.1609 Ext 5597
Tina Allen same number Ext. 5590
Supervisor Christine Barwick same number Ext 5643
Her supervisor Bobbie Delapore Ext 5631

On a previous call I was given other numbers for same office:
818.223. then extension number
Claire Newman 5615
Alan Kevakian 5645
Lorraine Rivera 5606

FAX number 866.223.1512

[geoff r]

Thanks so much Moe.

i sent a nice quick letter to Barbara Desoer | President Home Loans and Insurance (AKA OOP)
barbara.j.desoer@bankofamerica.com
in about 20 hrs i received a call from a negotiator assigned to me and then a document worker called about 18 hrs later to help with my situation.

things had been going well so far until last week (long story (over 22 months of work)), which i'll someday process here once i have the whole story (still on going).

cheers

[annie111]

Thank you for all this information!!! Wow!

[djdavisla]

just to clarify and update. unfortunately my story was the opposite. But I was never ever rude, ignore requests, I have amazing follow through. and the dialogue was always very clear, friendly and I honestly trusted the people I dealt with at bank of america which is why it was such a shock when I called to check in on things on a monday to find out the bank had sold my home the friday only three days before.
I was sure this mistake, since they left me a recorded phone message that my auction had been extended during my modification and confirmed they got my fax with requested documentation, would be corrected. All the bank of america employees said it would be corrected, the foreclosure would be rescinded. but the story kept changing and the attitudes toward me kept changing.
Now almost 6mths later, and my legal bills at $12,000 bank of america is fighting me with one of the best attorneys around, i tried to hire him but he said he would have conflict of interest because he represents bank of america so often. so, they are fighting me daily to get my case thrown out and dismissed. why? I have no idea. but they are fighting me strong and I am determined to win this. why? because they lied to me and they stole my home. I did everything they asked. I am qualified for loan modification. I even have emails asking them to stop the loan mod process as I decided to catch up on delinquent and keep my good fixed rate loan, NO, you must finish out the modification, then you can change.
Then they sold my home. so NEVER EVER RELAX TILL YOU HAVE YOUR LOAN MODIFICATION FINISHED. lol, even then I would never trust this bank.

[TomEason]

djdvisla
Thanks for posting your saga. I'm so sorry to hear of your plight. BOA has clearly displayed its duplicity here. Thanks for your warning - never relax and never believe what BOA tells you verbally. Insist they provide the info in writing. I sure hope you get this criminal act reversed.

[djdavisla]

Thank you. I share so others will not become comfortable like I did. I did my sisters loan modification with one west and indymac, very similar , but we knew they were the "bad guys" from the begining, so we never let up.
With bank of america, we believed them, we trusted them and we should not have become lax and accepted their word that a phone message was sufficient. IT WAS NOT.
But we are learning, and moving forward

[Rlittlefernandez]

Addresses that I have found no longer working:


melissa.a.henderson@bankofamerica.com
The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.

melissa.d.russell@bankofamerica.com
The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.

crystal.peterson@bankofamerica.com
The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.

natalia.guerrero@bankofamerica.com
The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.

zachery.harrod@bankofamerica.com
The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.

sandra.isidro@bankofamerica.com
The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.

[Sellingthefarm]

Has this info been updated? I am confused.

[annie111]

Sellingthefarm,
No you are not confused, I was... I somehow started a new thread in error, when I went to ask a question. My fault!

[HopelessAnn]

Last Friday I emailed Barbara Desoer. I have emailed her several times. I pulled the email I always have used in the past out of my contacts. Now it just keeps getting bounced back. barbara.j.desoer@bankofamerica.com

Is anyone else experiencing this? If so does anyone have a good email address for her or whoever replaced her?
Thanks, Ann

[TomEason]

HopelessAnn

I'm afraid Barbara is no longer in a position to help. As far as I know, a guy named Ron Sturzenegger is now in charge of BAC's legacy (existing) loans. And of course the CEO is Bryan Moynihan. The only other suggestion I have is to call OOP and ask about the management structure.

BOAs communication strategy has recently become much more challenging. They intentionally make communicating via email almost impossible. Although your email might be received, it likley won't be answered.

I believe Sturzenegger's email address is Ron.D.Sturzenegger@bankofamerica.com and Moynihan's is Brian.T.Moynihan@bankofamerica.com.

I recommend you not hold your breath waiting for a reply.

[HopelessAnn]

Thanks Tom, I tried Brian and did get a phone call. No, not holding breath on any of this.

[JHA2000]

I am having issues reaching the email address for Barbara Dosoer, it keeps bouncing back. I've been trying since Monday and it keeps bouncing back. Has anyone else had this problem?

[TomEason]

I am having issues reaching the email address for Barbara Dosoer, it keeps bouncing back. I've been trying since Monday and it keeps bouncing back. Has anyone else had this problem?

You haven't bothered to read the two immediately preceding posts?

[JHA2000]

I had actually did and what I saw were the posts from the moderator and then the posts, none of which was the newest but I couldn't see the date from my phone. Apparently I have to scroll to the last page which I noticed now when you responded.

[LoanMO]

barbara.j.desoer@bankofamerica.com does not work anymore. Ive been trying to send emails and its says "undelivered". can some one help getting an email that works.

[Mom treading water]

Hi Geoff r,
Were you able to resolve your issue with B of A?
I'm trying to sift through the myriad of phone numbers and email in the effort to save time. I have been hitting a brick wall every time I try to reach the account mgr associated with my loan, no matter what number I call from the the statements that I have been given. When I had local branch employees people call, I get the same thing: the acct mgr is not there.

[Cat Damiano]

Hi Mom treading water,


Welcome to the forum and thank you for joining....


Calling directly into the CEO's office is what will get you the fastest response to your issues.

Here is the number:
1-704-386-5687

[TomEason]

Mom treading water

Thanks for joining LS and for posting your question.

If you're trying to reach you assigned CRM and having no luck, you might call 704-386-5687. One of the customer advocates there can help you.

[Cat Damiano]

Thanks Tom, we were posting at the same time, lol.

[Mom treading water]

Hi Mo Bedard,

I called the (the font changed. don't quite now why) Settle your loan mod/settle your account: 800-936-6362 number. I spoke to someone in North (or south) Carolina. That represntative said that this number takes care of 2nd mortgages.
She gave me the correct number to the department that takes care of 1st mortgages (in my area? not sure). I had to call that number several times and spoke to mt acct mgr. She said that my balance owed was down to zero and switched me over to customer service regarding a current statement. The customer service agent said that it would take a couple of days for my status to reflect as normal, she I am being switched to another dept that handles this situation. I'm still on pins and needles regarding the process. The account mgr wanted to know if I wanted to do a "financial". I replied, "no" (knowing that I had better not do that before I get an accurate accounting with a non-profit or attorney). . . . . . I was placed on hold and got the account mgr's msg service. I just wanted a letter stating that my home is no longer in active foreclosure. Until everything is okay, I will still lose sleep. I feel like haven't dodged a bullet by any means (ptsd?). I got lucky(maybe) for now. I've got a question and I'm not sure if this storm has passed by any means. . . . . Is it still who one knows in a position of authority that makes for a successful outcome? My acct mgr. has been been more hit than miss in terms of getting to converse, but every time I've called, I got the same person. She has never been disrespectful and so far, has not been inaccurate with the information. I will be applying for a loan mod. This whole thing has been just to "buy" time. I truly hope that everyone has a positive outcome. I wish this situation on no one.

[rosalinda]

Hi Mom treading water,


Welcome to the forum and thank you for joining....


Calling directly into the CEO's office is what will get you the fastest response to your issues.

Here is the number:
1-704-386-5687

this number works!!!

just called them. Dennis opened the two cases for me (i have two loans with them). No waiting for 60-90 days now!! yay!