Need help with Securedoc.html

[sns0710]

I have received emails from my negotiator and have opened them. She recently sent me one and when I tried to log in, I must have forgotten the password or something and after trying to reset it, it says that my account has been suspended. It says to contact the sender, which I did and she just keeps sending me emails, even though I told her that I can not open them.
She finally called me tonight and I told her again that I can not open the emails and she said I had to reset the account myself, she could not do it.
Does anyone know how to do this?

[Maurice Bedard]

I am not sure, but here are a couple threads and maybe you can join them to ask.

Received a curious email from Deanne Martin - Loans, Debt & Credit

Dec 2, 2009 ... This morning I got a curious email back with an attachment which is called "securedoc.html" which is redirects your browser to ...
www.loansafe.org/.../19539-received-curious-email-deanne-martin.html

Kimberly Evans....BOA Negotiator - Loans, Debt & Credit

Read your secure message by opening the attachment, securedoc.html. You will be prompted to open (view) the file or save (download) it to your computer. ...
www.loansafe.org/forum/bank.../28019-kimberly-evans-boa-negotiator.html

[sns0710]

I am not sure, but here are a couple threads and maybe you can join them to ask.

Received a curious email from Deanne Martin - Loans, Debt & Credit

Dec 2, 2009 ... This morning I got a curious email back with an attachment which is called "securedoc.html" which is redirects your browser to ...
www.loansafe.org/.../19539-received-curious-email-deanne-martin.html

Kimberly Evans....BOA Negotiator - Loans, Debt & Credit

Read your secure message by opening the attachment, securedoc.html. You will be prompted to open (view) the file or save (download) it to your computer. ...
www.loansafe.org/forum/bank.../28019-kimberly-evans-boa-negotiator.html

I sent an email to sendsecure.support@bankofamerica.com and they had to reset my email address for me, so I can now open the emails from BOA.

[Maurice Bedard]

Good news, thanks for sharing that with the community.