Loan Modification Forum - LoanSafe.org - View Single Post

amyjeannine · 06-22-2009, 11:47 AM

I made my good faith payment on June 4th and my first lower mod payment on June 10th. As of today, I had not gotten anything in writing about the temporary mod terms. Being anal, I called HFC today to find out where the paperwork was. After the usual "I can help you" with generic information from the folks with accents I don't understand in customer service, I finally got through to the hardship department.

When I asked about my hardship, the agent on the phone said that they no longer are sending letters, but my next loan statement would reflect the terms of my PERMANENT MODIFICATION. WAIT!!! I was told that my modification was for the usual 6 months.

The agent said that she has all the documentation in front of her. While they initially set me up on a temporary mod, my file went into further consideration as was made PERMANENT.

Of course I documented the call. Name, date, time, etc.

THANKS TO ***, MOE and ALL OF YOU!

06-22-2009, 11:47 AM	#2 (permalink)
amyjeannine Senior Member Join Date: May 2009 Location: Aurora, Illinois Posts: 36 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: HFC Temporary Loan Mod Success Gone PERMANENT!!! I made my good faith payment on June 4th and my first lower mod payment on June 10th. As of today, I had not gotten anything in writing about the temporary mod terms. Being anal, I called HFC today to find out where the paperwork was. After the usual "I can help you" with generic information from the folks with accents I don't understand in customer service, I finally got through to the hardship department. When I asked about my hardship, the agent on the phone said that they no longer are sending letters, but my next loan statement would reflect the terms of my PERMANENT MODIFICATION. WAIT!!! I was told that my modification was for the usual 6 months. The agent said that she has all the documentation in front of her. While they initially set me up on a temporary mod, my file went into further consideration as was made PERMANENT. Of course I documented the call. Name, date, time, etc. THANKS TO ***, MOE and ALL OF YOU!