Loan Modification Forum - LoanSafe.org - View Single Post - Home Affordable Modification on 40 yr mortgage and navigating Chase

azdmsmith · 06-22-2009, 10:32 AM

Of course I didn’t hear anything last week so I left a message on Friday (6/19). My call was returned within a few minutes. I was told that the “underwriters just completed training” and my file is “at the top of the list” so they would be reviewing my file today or tomorrow, but the person I am working with is out of the office today so would call me tomorrow.

So the program was announce in March and nearly 4 months later the underwriters are completing training? Granted they are few and far between, but at least one person in this forum who was current on payments was place in a trial period, so SOMEBODY is trained.

In other news the Better Business Bureau was starting to sound like Chase for a while. I filed a complaint against Chase on line. I received an email back saying I filed with the wrong office and my complaint was being forwarded to another location. I received a second email from where it was forwarded and it said they were the wrong office and forwarded my compliant to a third location. I was notified last week that the complaint had been accepted and forwarded to Chase. FYI, the correct BBB to file complaints against Chase Home Mortgage is:
The Better Business Bureau Serving Metropolitan New York
257 Park Avenue South
New York, NY 10010
Phone: 212-533-7500 | Fax: 212-477-4912
complaints@newyork.bbb.org
I also received a rather lengthy response from the Congressional Oversight Panel. It may have been a form letter, but at least they took the time to read my letter and respond. This is an excerpt:
Thank you for taking the time to write to the Congressional Oversight Panel regarding the foreclosure crisis and foreclosure mitigation programs implemented under the Troubled Asset Relief Program (TARP). ffice:office" />
The Emergency Economic Stabilization Act that created the Troubled Asset Relief Program (TARP) and the Congressional Oversight Panel explicitly directs the Panel to review the effectiveness of foreclosure mitigation efforts undertaken by Treasury. In accordance with this mandate, the Panel has taken a number of steps to oversee the development and implementation of foreclosure mitigation programs under the TARP, including holding two hearings to focus on the foreclosure crisis and using our March report, entitled “Foreclosure Crisis: Working Toward a Solution,” to concentrate on foreclosure mitigation efforts under the TARP and to discuss ongoing challenges to implementing an effective foreclosure mitigation program. The full text of this Panel report is available at http://cop.senate.gov/documents/cop-030609-report.pdf.
While Congress did not provide the Panel with the authority to address directly the problems of individual citizens, we are very much aware of the pain and hardship that so many Americans are enduring during these difficult times. We genuinely appreciate your sharing your thoughts, your stories, and your thoughtful questions with us. You can rest assured that we will take them into account as we continue to work to ensure that efforts undertaken by Treasury are effective not only in stabilizing the financial system but also in addressing the foreclosure crisis at the root of the economic downturn.

06-22-2009, 10:32 AM	#54 (permalink)
azdmsmith Senior Member Join Date: Mar 2009 Posts: 118 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Home Affordable Modification on 40 yr mortgage and navigating Chase Of course I didn’t hear anything last week so I left a message on Friday (6/19). My call was returned within a few minutes. I was told that the “underwriters just completed training” and my file is “at the top of the list” so they would be reviewing my file today or tomorrow, but the person I am working with is out of the office today so would call me tomorrow. So the program was announce in March and nearly 4 months later the underwriters are completing training? Granted they are few and far between, but at least one person in this forum who was current on payments was place in a trial period, so SOMEBODY is trained. In other news the Better Business Bureau was starting to sound like Chase for a while. I filed a complaint against Chase on line. I received an email back saying I filed with the wrong office and my complaint was being forwarded to another location. I received a second email from where it was forwarded and it said they were the wrong office and forwarded my compliant to a third location. I was notified last week that the complaint had been accepted and forwarded to Chase. FYI, the correct BBB to file complaints against Chase Home Mortgage is: The Better Business Bureau Serving Metropolitan New York 257 Park Avenue South New York, NY 10010 Phone: 212-533-7500 \| Fax: 212-477-4912 complaints@newyork.bbb.org I also received a rather lengthy response from the Congressional Oversight Panel. It may have been a form letter, but at least they took the time to read my letter and respond. This is an excerpt: Thank you for taking the time to write to the Congressional Oversight Panel regarding the foreclosure crisis and foreclosure mitigation programs implemented under the Troubled Asset Relief Program (TARP). ffice:office" /> The Emergency Economic Stabilization Act that created the Troubled Asset Relief Program (TARP) and the Congressional Oversight Panel explicitly directs the Panel to review the effectiveness of foreclosure mitigation efforts undertaken by Treasury. In accordance with this mandate, the Panel has taken a number of steps to oversee the development and implementation of foreclosure mitigation programs under the TARP, including holding two hearings to focus on the foreclosure crisis and using our March report, entitled “Foreclosure Crisis: Working Toward a Solution,” to concentrate on foreclosure mitigation efforts under the TARP and to discuss ongoing challenges to implementing an effective foreclosure mitigation program. The full text of this Panel report is available at http://cop.senate.gov/documents/cop-030609-report.pdf. While Congress did not provide the Panel with the authority to address directly the problems of individual citizens, we are very much aware of the pain and hardship that so many Americans are enduring during these difficult times. We genuinely appreciate your sharing your thoughts, your stories, and your thoughtful questions with us. You can rest assured that we will take them into account as we continue to work to ensure that efforts undertaken by Treasury are effective not only in stabilizing the financial system but also in addressing the foreclosure crisis at the root of the economic downturn.