That email address was a life saver and hopefully a loan saver!! I emailed Barbara deSoer Friday morning. A couple hours later, I received a call from the Customer Advocacy Department from a lady named Jasmine. She told me she wanted to get everything figured out. She gave me the phone number to that department and her extention. I spoke with her this morning and told her how important it is to get this straightened out and soon. She told me she needed to do some research and would have an answer for me by the end of the week.
Tonight I signed in to my account and have already noticed changes. GOOD changes. Looks like they are beginning to correct my figures per the modification. Lets hope and pray it gets changed to what it needs to be and permanently.
Thank you guys for your help. Im so glad I found this forum and have been telling people about it already
