Loan Modification Forum - LoanSafe.org - View Single Post

AndreaD · 05-29-2009, 05:22 PM

I can't believe it after 8 months of persistence I finally got my modification. WOOHOOO...

My story...very condensed...We have bought our house in 2007 our loan was Neg arm. and we ran into some difficulty, had 12k in identity theft from our bank and CC's we filed for bankruptcy...(by the way our credit report only dropped 30 points after bankruptcy which still enabled us to down size our car 6 months later cutting our payment in half and was issued 2 new cc's to build our credit.

The next year we lost income at the same time our mother was sick and we had to help her with the medical costs. We could not afford our payments of our mortgage. We called Countrywide to start the process of loan mod. after missing 2 months of payments. We sent in all our paperwork and was told we qualify for a modification. Two months later we were declined with no explanation except the investor denied. So I asked to file again.
Feb. we filed again this time they put both the first and the heloc in for a Forbearance. I called every week, if I didn't get a clear answer I would call again.

As most of you know who have been working with Countrywide and now BofA you can't get anywhere with the customer service.
I was so frustrated with the cluelessness of what was going on and I would get a different answer every time I called and talked to them. You first is approved not approved, your second approved not approved. Is in mod. no forbearance is in a payment plan. Don't make payments it will mess up the numbers, make payments....wow I was so confused I had had enough.

I actually call one of the numbers on this blog for the office of the Vice President 818-316-8650 or 818-225-4123 spoke with Kathy. I told her I know that this might not be the right place to call but It is just rediculus the run around I am getting, and the customer service is just giving me so many different answers I don't know who to believe. I told her I want a real person to talk to I want a negotiator a contact one person who knows my situation and I will only communicate with them.

She understood my situation and said she would call back the next day..which she did to my surprise.. and gave me the name of Jeanette Gutierrez at 1800-399-1762 x8558
who would call me in 48 hours...she did and recollected my documents. She said it could take a few months...9 days later I got a call from Kimberly Conroy my negotiator and was informed that my loan was in the process and she would be the contact person. I was informed by her to hold my payments and not send them in. Which we did. They canceled the Forbearance and started again a modification.

Last week we got info for our Heloc...approved...margin of .125 made to 0.

They escrowed our taxes and made them current. Today we received a call from Kimberly that our First mortgage had been approved..with stair step mod..which I had expected being that we have Wells Fargo as our note holder...our new payment for the loan is first five years I/O last 25 fixed...

first 3 years 3.2 payment with taxes included 1748.98
(without taxes 1308.19)
one year 4.25
one year 5%
remainder of loan fixed at 5% payment with taxes 2948.40

Pretty good for now Kimberley said that I could try back if things change after a few years.

Happy with that...was thinking of getting a lawyer they wanted 4200 and were trying for a payment of 2200 with taxes and Insurance. So got a pretty good deal for now...

everyone don't give up..keep fighting...keep your cool...be aggressive and go to the top....If you bug them enough they will budge....

05-29-2009, 05:22 PM	#1 (permalink)
AndreaD Junior Member Join Date: Dec 2008 Posts: 2 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	8 MONTHS and FINALLY got APPROVED I can't believe it after 8 months of persistence I finally got my modification. WOOHOOO... My story...very condensed...We have bought our house in 2007 our loan was Neg arm. and we ran into some difficulty, had 12k in identity theft from our bank and CC's we filed for bankruptcy...(by the way our credit report only dropped 30 points after bankruptcy which still enabled us to down size our car 6 months later cutting our payment in half and was issued 2 new cc's to build our credit. The next year we lost income at the same time our mother was sick and we had to help her with the medical costs. We could not afford our payments of our mortgage. We called Countrywide to start the process of loan mod. after missing 2 months of payments. We sent in all our paperwork and was told we qualify for a modification. Two months later we were declined with no explanation except the investor denied. So I asked to file again. Feb. we filed again this time they put both the first and the heloc in for a Forbearance. I called every week, if I didn't get a clear answer I would call again. As most of you know who have been working with Countrywide and now BofA you can't get anywhere with the customer service. I was so frustrated with the cluelessness of what was going on and I would get a different answer every time I called and talked to them. You first is approved not approved, your second approved not approved. Is in mod. no forbearance is in a payment plan. Don't make payments it will mess up the numbers, make payments....wow I was so confused I had had enough. I actually call one of the numbers on this blog for the office of the Vice President 818-316-8650 or 818-225-4123 spoke with Kathy. I told her I know that this might not be the right place to call but It is just rediculus the run around I am getting, and the customer service is just giving me so many different answers I don't know who to believe. I told her I want a real person to talk to I want a negotiator a contact one person who knows my situation and I will only communicate with them. She understood my situation and said she would call back the next day..which she did to my surprise.. and gave me the name of Jeanette Gutierrez at 1800-399-1762 x8558 who would call me in 48 hours...she did and recollected my documents. She said it could take a few months...9 days later I got a call from Kimberly Conroy my negotiator and was informed that my loan was in the process and she would be the contact person. I was informed by her to hold my payments and not send them in. Which we did. They canceled the Forbearance and started again a modification. Last week we got info for our Heloc...approved...margin of .125 made to 0. They escrowed our taxes and made them current. Today we received a call from Kimberly that our First mortgage had been approved..with stair step mod..which I had expected being that we have Wells Fargo as our note holder...our new payment for the loan is first five years I/O last 25 fixed... first 3 years 3.2 payment with taxes included 1748.98 (without taxes 1308.19) one year 4.25 one year 5% remainder of loan fixed at 5% payment with taxes 2948.40 Pretty good for now Kimberley said that I could try back if things change after a few years. Happy with that...was thinking of getting a lawyer they wanted 4200 and were trying for a payment of 2200 with taxes and Insurance. So got a pretty good deal for now... everyone don't give up..keep fighting...keep your cool...be aggressive and go to the top....If you bug them enough they will budge....