SO I sent my letter requsting loan documents a month ago and after telling me that it had been delayed a few times they sent me this:
Dear Homeowner:
ABOUT YOUR LOAN
Thank you for your recent contact regarding your request to provide loan document(s). Unfortunately, we have been unable to complete this request.
At this time we are no longer pursuing this matter.
A FRIENDLY SUGGESTION
If you need additional information or assistance, you can contact us online any time. Simply log on to your account at www.bankofamerica.com/cwcustomers. You may also choose to call our Customer Service Department at 1-800-669-6607 during normal business hours Monday-Friday 7am-7pm CST.
THANK YOU FOR YOUR BUSINESS
We strive to provide the best in online self-servicing. Our goal is to make your life easier by creating convenient options for you to access and manage your account information. We hope you enjoy the many timesaving services available to you on our secure website.
Sincerely,
BAC Home Loans Servicing, LP
Customer Service Department What should my response be to this???? Can they even do that legally?
Thanks!!!