[snapple candy]

rollertom,
I left message for supervisor handling my case (WAMU side) 2 weeks ago. I then was served Notice of Sale last week and called Chase Exec office 1 week ago (as I have many times), then faxed them both the same day. Exec office said last week they would email supervisor handling the case and her boss,. I waited a week and still no call, so I called Exec offices again yesterday and they said they would email her and her boss again. Then after some discussion, I find that after Exec offices send this email they are supposed to respond within 48 hours. I informed they had not done that, who was going to enforce the 48 hour rule? I asked for the next persons name up the ladder and got the name of Operations Manager of WAMU loss mitigation. Of course they wont give you a number and will only email them on your behalf. It appears the Chase Exec office is the gatekeeper to these people. I could probably find another way to get to the operations manager by phone and will do so if needed. Well they sent the operations manager an email too since I pushed and complained. I got a phone call from the person handling my case on my cell within 10 minutes.