Whoever you spoke with is not giving you accurate information......because according to their website.............US Bank is participating in the program...............you may have been speaking with a different dept.........
To speak with a loan specialist and determine your eligibility and to discuss your options under the Making Home Affordable Program, please call 866-932-0462.
Homeowner Affordability & Stability Plan
The U.S. Treasury Department recently announced details of the Making Home Affordable program which allows eligible borrowers to refinance or modify their mortgage loans, resulting in more affordable payments.
U.S. Bank Home Mortgage is participating in the program and fully supports efforts to help families to lower monthly mortgage payments and / or to avoid foreclosure and remain in their homes.
Here is the link right from their website..........
Making Home Affordable - Loan Modification and Refinance