I would not bother beating heads against the wall trying to get somewhere with
CW. The only way they will respond is if you have a place like NACA representing you. Otherwise you are dealing with drones that have no clue, nor do they care about you. At least I felt like NACA was decent enough to care and although they are direct, they never make you feel guilty about your situation. They are there to do a job and they do it well!
The next phase after NACA is to bombard government officials...that is my next endeavor.