Yes I cannot stress enough, going on my personal experience with NACA/
CW--do not give yourself the headache of dealing with
CW directly. We never spoke with
CW, ever! There were a couple of collection calls but once we applied to NACA the calls stopped within 2 weeks. And we never called them to ask about mods/programs/nothing! I have not seen anyone speak about many positive experiences of dealing with
CW directly. More times than not, people are frustrated after attempting resolution with them-or any help in general!
So my 2 cents would be to get NACA involved, cooperate on any level, and you will see results.
We were paying around 60% of our income before NACA, and now it has been reduced to around 45% (which includes all impounds/insurance (PMI). Our P & I is 31% though.