[gizmofab]

I contacted Citimortgage in November 2008 because of my husband income reduction at the job due to the economy effective the coming 2009 year. As of January 1st our expenses would now be more than our monthly income and I wanted to be able to head off delinquent mortagage payments. Here is my story.

November 2008 – first contacted Citimortgage because in a few months we would not be able to stay current with our mortgage. That was the first time we applied for a loan modification. I called every week for two months and got no response; all the while borrowing money to keep my mortgage on time every month.
January 2009 – Finally got a hold of someone at Citimortgage and was told my application was never reviewed and the two counselors assigned to me at different times have left. I would have to reapply. I filled out the Hardship Assistance Package for a second time. I was told that we would be put on a Forbearance plan for three months while our modification was in review. Our payments based on our income vs. expenses would be $3,618.59 a month. Payable on the 13th of February, March, and April. After the April payment was made, as long as we were able to pay the 3,618.59 on time for the three months our modification would be approved for that amount and papers would be sent to us. No reporting to credit agencies during this time or late fees would occur.
April 2009 – Found out that Citimortgage was reporting to credit agencies and our credit dropped considerably. Called Citimortgage, filled out the complaint for and faxed it to the dispute department who sent back a letter that they would correct the mistake to all reporting credit agencies. April 10th, called to make the last agreed upon payment of 3618.59 and request modification papers, since all payments were made for three months 2 days early of due date as agreed upon. I was told our application had been cancelled back in February and that no counselor ever looked at our account and that the modification plan was not going to happen. I was beside myself crying and even angry. I had been in constant touch with Citimortgage, paid every payment on time (even early), and even over looked the tanking of our credit. An to top it off Citimortgage is now telling me I owe a balloon payment of 7,600 on May 13, the difference in the mortgage for the past three months. We cannot pay this. Any Advice????
Please help