I have called
CW at all the available numbers but they said the NACA ID is not necessary since there is nothing in the system. They just keep telling me the collection calls will continue unless the loan is current.
I have not tried a mod again through
CW because NACA told me I shouldn't since that would only slow down the process.
I guess I'll just keep waiting to see what happens. I was just wondering if anyone else was experiencing the same problems.
Thank you.