[azdmsmith]

Well, I thought things were going smoothly. A handful of people in this forum indicated they received documents from Chase via FedEx yesterday. I did as well and thought it was my forbearance paperwork. Instead it was a generic solicitation letter (verbatim form the Fannie Mae webpage sample letter) telling me to gather info about gross income, loan number, and financial hardship and call the home retention team. They also included a return FedEx label but no info about what I was supposed to send. I called and told them I had already provided this info (twice!), had already been given a forbearance payment amount, and had been told I would receive the forbearance paperwork by 4/15. They wanted my info anyway and didn’t ask about hardship but did ask very thorough questions about income including child support (which from everything I have read is not required to be included as gross income). I asked if they planned to include child support as gross income and he said he didn’t know? At the end of the conversation he said a forbearance amount would be calculated and they would send an agreement within 2 weeks, even though I told him I already been given a forbearance amount for my May 1 payment and was awaiting that paperwork. He didn’t have an answer (or even a clue). I tried to call my analyst. Although her message says not to leave her more than 1 voice mail, her voicemail is full and I could not leave even 1 message. I used the handy FedEx label to send a letter to the retention department and faxed a letter to my analyst as well. It seems like they either accidently sent me the solicitation letter versus the forbearance paperwork, or the right hand REALLY does not know what the left is doing.