[teenut]

Hang in there Cassietw,
It took me several phone appointments before I got everything submitted. One time a rep called me an houre before they were to close and couldnt get all the info in so I had to set up another appointment to finish. I know its frustrating but you cant get discouraged. Just keep good records, make copies of everything and submit them by fax and email 2x if need be. There is a link were you can check you documents that have been received, if that doesnt help you can also call or do an online chat before your next appt to verify that all of your docs are there. I even had to insist that the reps double check when they would tell me they didnt see certain docs and I know that another rep told me they were there.