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Cassietw · 03-18-2009, 09:46 PM

I called CW again. Even though we are starting with NACA, I think having it on record that I called again might help. I asked CW if they received my hardship letter I have faxed 3 times to them now. At first the rep (David ext.3588 in the Loan Servicing Center) said no and asked again for me to verify the fax number I sent to. then all of a sudden he said, oh, there it is. We have it and it has been sent to another department for review. I asked if it was the president's office, he hesitated and said yes. Then he told me I should refi....I said I cannot re-fi because I am upside down. He said no they started something new for people who are not late and they don't look at the value of the home. I found that statement confusing! Anyone else heard of that???

He also said the Home Stability plan was an option, I told him that I didn't qualify for that as it wasn't a Freddie or Fannie and the LTV was way off. He said there had been changes to the program and that everyone had received an email about the changes today. He gave me this number to call. 800-556-9568

I called and the recording said there was a newly anounced gov refi. Anyone else been given this number or heard about this?

Doesn't this sound totally out there!?

03-18-2009, 09:46 PM	#55 (permalink)
Cassietw Senior Member Join Date: Feb 2009 Location: Foothills-Los Angeles Posts: 486 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Failure is not an option for us.... I called CW again. Even though we are starting with NACA, I think having it on record that I called again might help. I asked CW if they received my hardship letter I have faxed 3 times to them now. At first the rep (David ext.3588 in the Loan Servicing Center) said no and asked again for me to verify the fax number I sent to. then all of a sudden he said, oh, there it is. We have it and it has been sent to another department for review. I asked if it was the president's office, he hesitated and said yes. Then he told me I should refi....I said I cannot re-fi because I am upside down. He said no they started something new for people who are not late and they don't look at the value of the home. I found that statement confusing! Anyone else heard of that??? He also said the Home Stability plan was an option, I told him that I didn't qualify for that as it wasn't a Freddie or Fannie and the LTV was way off. He said there had been changes to the program and that everyone had received an email about the changes today. He gave me this number to call. 800-556-9568 I called and the recording said there was a newly anounced gov refi. Anyone else been given this number or heard about this? Doesn't this sound totally out there!?