Loan Modification Forum - LoanSafe.org - View Single Post

cobra · 03-13-2009, 04:55 AM

Out of work in October 08.
Was in cue for AG loan mod then.
Loan mod documents sent in late Dec. We never received.
Went into another mod cue in Jan 09. Looked at status every day also. Website said check back 2/9/09. So I did......
Called on 2/11/09 and was told to send pay stubs, etc
and I did. No change to status on website.
Called again 3/9/09 and was asked to resend documents and AGAIN I did.
Called again 3/10 to see if they could even tell me if they received them. Reply..."no" check back Friday.
Looked on the website 3/11 and found loan mod canceled beacause I never sent documents!!!!
I was put back into the cue 3/11 again and this morning (Friday) it shows I back in the "active processing" cue.

Have not paid mortgage for Dec, Jan, Feb, but have a agreement to have a payment taken out of bank 3/27.
Guess this apply to Dec.

Fast forward.....got real serious after reading and "living" on this
forum over the past few weeks and have decided to get off the CW merry-go-round. Filled out the papers for NACA yesterday and faxed some docs to them. Was on the phone waiting for a hour last night to talk to them. THEY AT LEAST COULD TELL ME THEY RECEIVED MY DOCUMENTS!!! Yea!!!
Have a phone counsel interview next Thursday night at 8pm!
HopefullyI'm making progress.

So....CW needs to streamline their workflow and assign a live person to deal with their clients. They have made so much money off of us it's a real shame to be treated this way.
But wait....I forgot. There HAS to be a corporate culture of wanting to help people. I'm sure there are some good people at CW. I just can't figure out how to reach them on the phone.

And so it goes................We'll see.

03-13-2009, 04:55 AM	#14 (permalink)
cobra Senior Member Join Date: Jan 2009 Posts: 264 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	My new CW adventure...continues Out of work in October 08. Was in cue for AG loan mod then. Loan mod documents sent in late Dec. We never received. Went into another mod cue in Jan 09. Looked at status every day also. Website said check back 2/9/09. So I did...... Called on 2/11/09 and was told to send pay stubs, etc and I did. No change to status on website. Called again 3/9/09 and was asked to resend documents and AGAIN I did. Called again 3/10 to see if they could even tell me if they received them. Reply..."no" check back Friday. Looked on the website 3/11 and found loan mod canceled beacause I never sent documents!!!! I was put back into the cue 3/11 again and this morning (Friday) it shows I back in the "active processing" cue. Have not paid mortgage for Dec, Jan, Feb, but have a agreement to have a payment taken out of bank 3/27. Guess this apply to Dec. Fast forward.....got real serious after reading and "living" on this forum over the past few weeks and have decided to get off the CW merry-go-round. Filled out the papers for NACA yesterday and faxed some docs to them. Was on the phone waiting for a hour last night to talk to them. THEY AT LEAST COULD TELL ME THEY RECEIVED MY DOCUMENTS!!! Yea!!! Have a phone counsel interview next Thursday night at 8pm! HopefullyI'm making progress. So....CW needs to streamline their workflow and assign a live person to deal with their clients. They have made so much money off of us it's a real shame to be treated this way. But wait....I forgot. There HAS to be a corporate culture of wanting to help people. I'm sure there are some good people at CW. I just can't figure out how to reach them on the phone. And so it goes................We'll see.