Our file was submitted by NACA on 1/27/09. I called the
CW Advocacy Dept. on 2/12/09 and was told by "Gwen" that she had "coded" our file and that meant that for any updates, we would have to contact NACA. I started getting calls from Home Retention last week, so I told them I am going thru NACA. "Danny" checked our account and showed that it 'needed to be coded'. I told him I had called on 2/12 and was told it was coded then. I gave him the NACA i.d. and the name and phone number of our counselor. I guess we 'slipped thru the cracks' on being coded. It's frustrating.
