Quote:
Originally Posted by pdsfoley  hi guys....I'm one of those FLI's at CW...and honestly I try SO HARD not to be. But even the FLI's like me that ask and ask and ask question's can not get answers either!! I went through 7 weeks of training 4 weeks of "on the job" training...I have a loan there I still don't know anymore than I did b4 I got the job.My modification nightmare STILL goes on. I believe CW is doing as little as possible for its customers. I am in NO WAY a stupid person, and I try to help as many people as I can but, each dept. has its own "people" and they just don't know. Supervisors sometimes can't answer my questions...and believe me I ASK!!! I think the "biggies" think everything is on a need to know basis, and even when, I NEED TO KNOW... I sometimes can't find out. I feel your pain. My story is just as horrible, thats why I applied there so, maybe I could find out who these "front line idiots" were, I'm still in the dark. Just know....some of us are trying. |
You work for
cw? can you answer a few q's (I realize you might not be able to...)? I have seen that some people posting to this forum have been able to reach their negotiator - we have our negotiator's name, but the heart team refers us to home retention and vice versa when we try to get in touch with our negotiator. It just seems like every customer is treated differently at
cw. It is all so confusing.
I just find it hard to believe nobody at
cw can release your details - not a single department knows anything about the status of all these loan mods? It also seems like so few people are getting help - judging from this forum.