The "HOPE" team is a 3rd party hired by
CW to process the loan docs. I get a lot of calls from
CW customers saying they sent back papers and
CW can't find them. I advise them to follow what the paperwork says...and start sending the payments when they are due. I guess I'm looking through rose colored glasses and am assuming sooner or later all this paperwork will catch up. But to me, those are legal docs you signed and had notorized, so, if you agreed to those terms...keep a copy and follow those terms.