Now I'm embarrased, and please don't take personal offense at my frustration. I agree that
CW is doing as little as possible to help their customers. I do acknowledge that there are a number of people on the front line that do try very hard to be helpful, and I have no doubt that you and I have probably spoken on the phone given the number of times I have called in the last 15 months. I am trying to prevent a new foreclosure when my ARM adjusts in 18 days and am getting nowhere faster than you can say get out!
I am sorry that you, an employee, are having the same frustrations as the rest of us. I am sure you are not truly a FLI