jojolala,
I would also recommend going to NACA. They do not do principle reductions, but they do do rate reductions that are fixed for the remaining life of the loan. Ours went from 10.45% ARM to 5.25% FIXED. It does take about 90 days from start to finish to get a workout done with
CW through NACA though. It's not a speedy process by any means.